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POD HD500 cannot connect via USB
by rawalarjun on 2012-02-13 10:49:07

Hello,


I purchased POD HD 500 in July 2011. It has been working awesome since then. Last Weekend onward its not connecting to any computer via USB. My cable is fine as I have checked other POD HD500 with it. I am a recording artist and now its hampering my work big time. Can we have a solution to it asap ?


My POD Serial Number is 21P5C0L6111011501


--

Thanks & Regards

Arjun Singh Rawal
Arjun - The Band
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Re: POD HD500 cannot connect via USB
by holeshot1982 on 2012-02-13 14:05:16

Check this thread and see if that may be your issue.

http://line6.com/support/message/354824#354824



Re: POD HD500 cannot connect via USB
by Line6Don on 2012-02-27 11:58:51

What have you tried so far to troubleshoot this issue? What were your results?

What are the specs of your computer? MAC or Windows? Laptop or Desktop?

First make sure to download and install the latest Line 6 drivers for your operating system:

Windows Drivers 4.2.5.1:

http://line6.com/software/readeula.html?rid=4399

style="margin-bottom: 0.0001pt;">MAC Drivers : 7.1.3

http://line6.com/software/readeula.html?rid=4321

style="margin-bottom: 0.0001pt;">Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:

Windows Line 6 Monkey 1.51:

http://line6.com/getrelease?rid=4618

style="margin-bottom: 0.0001pt;">MAC Line 6 Monkey 1.51:

http://line6.com/getrelease?rid=4619

style="margin-bottom: 0.0001pt;">Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.



Re: POD HD500 cannot connect via USB
by Line6david on 2012-03-14 16:28:19

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Pleasenote: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.




The information above may not be current, and you should direct questions to the current forum or review the manual.