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Support community for JTV.

JTV-69 suddenly changing tunings?
by Granttye on 2012-02-18 11:57:41

Has anyone experienced this?  I was playing and all the sudden it forgot the tunings. "Standard" stayed the same,

but the other altered tuning were all wrong...Drop D left the E unchanged and droped the A down a whole step...etc.

Also, just a general wobblyness and crappy tone.

I must say it doesn't engender much confidence in me for live usage of this guitar.

How can this be fixed?  

I guess I can go through and reprogram all the factory tunings, but what's to stop it from just doing it again in the middle

of a session or God forbid a show?!.....Was going to use this on an upcoming tour but not sure now.



Re: JTV-69 suddenly changing tunings?
by silverhead on 2012-02-18 12:33:06

How is the JTV being powered?

Re: JTV-69 suddenly changing tunings?
by Granttye on 2012-02-18 12:44:42

Powered by the onboard battery.....and it's almost full

Re: JTV-69 suddenly changing tunings?
by Line6Hugo on 2012-02-24 17:16:57

Have you tried re-installing the flash memory on the on the guitar?  If not, please do so and test:

Givethat a try and let us know if the problem persists.



Re: JTV-69 suddenly changing tunings?
by Line6david on 2012-02-27 16:23:17


Are you still having problems with your JTV69?



Line 6 Customer Support

Re: JTV-69 suddenly changing tunings?
by Line6david on 2012-03-05 11:55:52

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

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Re: JTV-69 suddenly changing tunings?
by Granttye on 2012-03-05 12:14:15

Sorry for late reply. I have been on the road and did not bring the instrument. I did reset the factory tunings before I left and played the guitar a bit.

They haven't failed so far ....Haven't had a chance yet to reinstall flash memory as suggested by someone above.  I will try to do that before I hit the road again this week.

Thank you

The information above may not be current, and you should direct questions to the current forum or review the manual.