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Unable to activate Riffworks Line 6 Edition
by albetgam on 2012-02-29 12:23:53

Hi, I purchased Riffworks Line 6 Edition a few years ago and have today installed it on a new PC but am unable to activate it. It does not appear in the applications list of Line 6 Monkey v1.51 like in older versions and although both my PC and guitarport are authorised with license manager riffworks keeps telling me I need to activate with Line 6 Monkey.



Re: Unable to activate Riffworks Line 6 Edition
by TheRealZap on 2012-02-29 12:27:04

Riffworks Line 6 Edition

The Line 6 Edition of Riffworks is no longer being updated and does not officially support Windows Vista, Windows 7, Snow Leopard, or Lion.

you have a few options available:

A free version can be downloaded here:

http://www.sonomawireworks.com/T4/

style="background-color: #f8f4e6; font-size: 12px; color: #000000; font-family: Helvetica, 'TradeGothicW02-BoldCn20 675505', sans-serif;">The Standard version is not free:

http://www.sonomawireworks.com/store/index.php?main_page=product_info&products_id=10

style="background-color: #f8f4e6; font-size: 12px; color: #000000; font-family: Helvetica, 'TradeGothicW02-BoldCn20 675505', sans-serif;">Sonoma has provided a discounted crossgrade for Line 6 Edition owners:

http://www.sonomawireworks.com/guide/index.php/Riffworks_Crossgrade

style="background-color: #f8f4e6; font-size: 12px; color: #000000; font-family: Helvetica, 'TradeGothicW02-BoldCn20 675505', sans-serif;">RiffWorks Version 1 owners receive $70 off, making RiffWorks $59.

RiffWorks Line 6 Edition Version 2 owners receive $100 off, making RiffWorks $29.

Your personal Riffworks data files are fully compatible. Simply copy those files to your new computer to use with your new Riffworks installation as you would with personal data files for any other application.

although no longer supported, you can download the line6 edition here: http://line6.com/software/

style="background-color: #f8f4e6; font-size: 12px; color: #000000; font-family: Helvetica, 'TradeGothicW02-BoldCn20 675505', sans-serif;">by selecting windows XP as your operating system.



Re: Unable to activate Riffworks Line 6 Edition
by albetgam on 2012-02-29 12:35:03

Yeah I searched the forum for an answer and came across that information although I'm not interested in T4 and would either use my paid for line 6 version or crossgrade for the standard version. The problem there is that sonomaworks say a crossgrade requires a screenshot of the line 6 version activation in line 6 monkey so either way I first need to activate the line 6 version.



Re: Unable to activate Riffworks Line 6 Edition
by TheRealZap on 2012-02-29 12:39:33

i imagine a screenshot of your purchase history would suffice: http://line6.com/account/purchasehistory/

assumingthat riffworks shows there...



Re: Unable to activate Riffworks Line 6 Edition
by albetgam on 2012-02-29 12:44:54

Well it does and it doesn't, the purchase history is there but the descriptions are blank since the product is discontinued so it is of no use.



Re: Unable to activate Riffworks Line 6 Edition
by TheRealZap on 2012-02-29 12:48:21

i'd bounce it off the sonoma people as well... to cover the bases... chances are they've ran into this before...

my experience with them was also positive... very helpful bunch.



Re: Unable to activate Riffworks Line 6 Edition
by albetgam on 2012-02-29 13:56:35

I've managed to get Riffworks to show in Line 6 Monkey by running it in XP compatibility mode but still no luck with activating though. Hopefully the screenshot will be good enough for crossgrading even though its only showing that its installed. Thanks for your help anyway.



Re: Unable to activate Riffworks Line 6 Edition
by TheRealZap on 2012-02-29 14:25:11

officially, nothing newer than winxp is supported for the line6 version... but the crossgrade is way worth it!!!



Re: Unable to activate Riffworks Line 6 Edition
by laplayantonio on 2012-03-07 03:22:53

hello

Monkey is no longer used for activation, please use License Manager to unauthorise your Guitarport and authorise it again: http://line6.com/account/licenses/instructions/

ifyou get any' Win7 update' message when starting Riffworks2 Line6 Edition, simply click 'cancel' to dismiss it

line6antonio



RE: Unable to activate Riffworks Line 6 Edition
by laplayantonio on 2012-03-14 06:27:53

Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.




The information above may not be current, and you should direct questions to the current forum or review the manual.