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Broken USB on HD500, any other way to interface?
by joshgrahm on 2012-03-04 08:52:15

I stepped on the USB chord while it was plugged into my HD500 and broke the USB connection, HD500 Edit says nothing is hooked up. Is there another way to connect it to my computer?



Re: Broken USB on HD500, any other way to interface?
by silverhead on 2012-03-04 08:59:41

No - HD Edit and Line 6 Monkey communicate with the HD device via usb only. You need to get the USB connection repaired if you want to use the HD with your computer.

EDIT: Ther is also a MIDI connection that can communicate with your computer if you have an external midi interface device, but that's generally useful only in your DAW. You can't run HD Edit or Monkey using the midi setup.



Re: Broken USB on HD500, any other way to interface?
by Line6david on 2012-03-09 11:44:16

Hi,

+1 to Silverhead,

You need to take the HD500 to an authorized service center for repair:

http://line6.com/service_centers/

Thanks,">http://line6.com/service_centers/">http://line6.com/service_centers/

Thanks,

David

Line 6 Customer Support



Re: Broken USB on HD500, any other way to interface?
by LoLify on 2012-03-09 15:40:31

My usb broke also...

Here's my story on this problem.


For christmas my family bought me a Line 6 Pod HD 500. I experimented with it for a few weeks, then finally decided to record something. The second time I used this, I noticed the block came out of my usb port. I called a service center to see how much it would cost and he said he wouldn't know until he saw it, so I took it to the service center to ask how much it is going to cost and the manager said he was still not certain and that he would give me a call once he knew. I get a call telling me the repair will be 175$, I was shocked, especially once he said the part only cost $1.60. So I decided this problem was not worth that kind of money. I told them no, I can't pay that much, i'll just go pick it back up. He told me he would call me back if they could have the price reduced. I get a call, and they said they can reduce the price to $125 and again I said no. THEN... They said they had a $85 fee just to examine the unit. THEY NEVER TOLD ME THAT. I demanded to talk to the manager, then the manager told me they repair was already finished. The reason I was asking how much it would cost to repair is because I don't have much money to spend on this, but he could not give me a straight answer. If I knew it would cost that much, I would have just simply said no thanks.
Yes the USB is conveniant for fast record sessions, but NO it is not worth 175$ to replace a $1.60 piece that broke within the first 2 weeks of me getting it.

I am very dissatisfied with the situation I am in right now.

I would really like some help with this, I don't have $175 to throw down on this repair, and they repaired it without telling me a price.

Thankfully I found this thread and I'm not the only one, but again, really looking for some help.

I will probably call line 6 If I don't recieve help on this situation via this thread.



Re: Broken USB on HD500, any other way to interface?
by jimsreynolds on 2012-03-09 16:13:51

If you have not abused the POD then this should be a warranty issue. Sometimes service centres do not play nice and it is worth escalating to Line 6 themselves.   There is a link here for reporting problems with service centres --> http://line6.com/company/contact/service_center_help/

Let">http://line6.com/company/contact/service_center_help/">http://line6.com/company/contact/service_center_help/

Letus know how you get on.  Luck.



Re: Broken USB on HD500, any other way to interface?
by holeshot1982 on 2012-03-09 16:32:53

You know I had to chime on this one.

LoLify, check out these others threads, you were not alone in it breaking and it seems a few have a it repaired under warranty...Don't know if it will help you or not, good luck and let us know how it turns out.

http://line6.com/support/thread/80186



Re: Broken USB on HD500, any other way to interface?
by holeshot1982 on 2012-03-09 16:34:58

Sucks that it happened... If it makes you feel any better some of us have had it break and didn't step on it or abuse it!  Good luck and please let us know what happens



Re: Broken USB on HD500, any other way to interface?
by LoLify on 2012-03-09 16:54:05

Thanks for your information, I know I am not the only one I have seen many threads.
This is just becoming more of a hastle the further I dig in.


I will let you guys know how this turns out.



Re: Broken USB on HD500, any other way to interface?
by LoLify on 2012-03-27 09:02:12

Here is an update on my Pod

So when I sent it in they repaired it when I only wanted an estimate. So I sent them my receipt and they said they couldn't verify it's warranty (lol)

I went ahead and paid for it anyways, They replaced the USB with a completely different port.
The cord that came with the Pod hd 500 doesn't even fit in to this USB and is very wobbly without even putting pressure on it.

I have sent a ticket into Line 6 already, and I am going to call, I have had this issue for 3 months.

When I first got the unit it worked amazing, but as soon as the usb port began to have problems I haven't been able to use it comfortably since.




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