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Bass expansion pack /contacting line 6
by carcusvk on 2012-03-07 06:35:40

At this moment in time I am a very unhappy customer. I have purchased the bass expansion pack and unable to get it working. Thankfully I have printed my receipt as my confirmation email has not arrived. So checking my details there was an error on my email address. The website twice tried to save the incorrect email again even when I had changed it, and there is no simple way of getting line 6 to send out a new license key (like other websites when you can click resend or contact someone!) I am needing the pack for writing and recording this weekend and it looks like I'm not gonna have it by then. Most frustrating and what is even more frustrating is that you cannot contact someone directly. I'm hoping that this gets to a line 6 technician Ive no idea how it will.

Please line 6 introduce a contact us option.

Marc Vallente-Kerr



Re: Bass expansion pack /contacting line 6
by Triryche on 2012-03-07 10:35:38

Have you run the latest drivers and downloaded the newest Monkey?

http://line6.com/software/

The">http://line6.com/software/">http://line6.com/software/

Thenewest version of Monkey comes bundled with the Line6 License Manager, which is what you need to run to authorize the Bass add-on to your PODxt.



Re: Bass expansion pack /contacting line 6
by Triryche on 2012-03-07 10:36:28

btw, there is a "contact us" link at the bottom of every forum page.



Re: Bass expansion pack /contacting line 6
by laplayantonio on 2012-03-08 03:36:21

hello Marc

you need using License Manager to activate the License in your XTL: http://line6.com/account/licenses/instructions/

line6antonio



RE: Bass expansion pack /contacting line 6
by laplayantonio on 2012-03-13 06:07:09

Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.




The information above may not be current, and you should direct questions to the current forum or review the manual.