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Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by Sean_Clarke on 2012-03-19 02:28:50

Just curious as I wait for my to be repaired....

For me at least Line 6 shipped an unplayable guitar which makes me wonder about the quality control.

I have a DT25 and HD500 and am very happy with those items, I have been withy line6 since the origonal POD (and Variax) and always had great belief in their products until the JTVs- different build/supply partner?

Every post seems to be a problem report for the 69, is it just that all the happy users are not posting (busy playing ), or are the problems endemic on the 69s?



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by silverhead on 2012-03-19 05:20:02

Well - there's a loaded question. 

Remember that this is a support forum - this is where people come to report problems. The people you're looking for generally aren't here - because they are not having any problems.

Even if no one answers that they have received a 100% satisfactory guitar you can't conclude anything, really, other than that people who are problem solving are, well, solving problems.

Even the fact that there's more reports here about JTV-69 issues may be nothing more than a reflection of the fact that the JYV-69 may be the most popular model, hence with the most sales. It does not necessarily mean that there's a higher failure ratio.

If you want meaningful data on product failure ratios, you won't find it in support forums.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by Sean_Clarke on 2012-03-19 05:30:59

I am asking as when I sent my 69 back to the shop I bought it from (RichTone in UK) they said there was nothing wrong with it.

My bass string was just about on the chamfer on the fret and keps slkipping off the neck on open G chords etc.

I was hoping to find someonwe who had a JTV69 they were 'happy' with so I could see if there frets were the same and perhaps take a measurement.

I have insisyted the guitar be sent back to Line6 as I can't belive it is correct, but if it is I have a guitar I can't play (or at least have to play very carefully!)

I have had to pay for return postage and will have to pay for postage back; I'll be gutted if everytone says thats how it is supposed to be!



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by MerlinFL on 2012-03-19 14:33:05

Not quite sure what happened here.  I got THIS comment via email from the line 6 notification system and I followed the link to this thread.  I do not see this remark posted.  Perhaps it was withdrawn?  Anyway I do have another answer and suggestion to the post I did get via email to your question...

Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?

created by silverhead in James Tyler Variax Guitars - View the full discussion

  

Remember that this is a support forum - this is where people come to report problems. The people you want to hear form generally aren't here - because they are not having any problems.

The only meaningful answer to your question is to find out the global sales for JTV-69s, then subtract the relatively few people who you see here. and finally make up some number to estimate those who had problems and didn't come here. Good luck with that.

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The answer I would give as an alternative to the mathematical advice given previously which WOULD give you a much better idea of the overall status of this Line 6 JTV model 69 guitar....

Contact as many retailers online or in physical stores that carry these guitars and AUTHORIZED dealers.  Ask ANY of the reps who answer the following... (1) How is this model 69 guitar selling?  (2) Then ask how many returns have they had with this model guitar?  MOST customer service people are the people who issue return authorizations, so these people could give you a fairly reasonable idea of sales verses returns.

This is the same principle I was taught as a young person by my father who said when buying a car..."Talk to the mechanics in the area and ask them which car models they work on most often, then you would know which ones break down more often than others.  Plus, the service people might even tell you more info about any car from the REPAIR point of view."  I've used this theory for most things I buy for cars, to refrigerators, to washing machines, to guitars, etc.  Return and repair people know much more than the typical sales person who doesn't see what happens AFTER the sale is made.  This certainly makes perfect sense to me.  I hope others might use this analogy in their own lives when thinking of purchasing anything.

This is a whole lot simpler than figuring out how many JTV model 69 guitars were made by Line 6 for worldwide distribution.  Then trying to guess how many are still sitting in warehouses somewhere with distribution companies because all have not sold through into the retail buying public of that specific model.  The hardest part of that would be to get an accurate answer of how many were (or are) being made of the various colors of model 69 unless you might know someone in Korea at World Music who would know exactly how many of each JTV model in each color.

I could not begin explain why your store would say there's nothing wrong when YOU the CUSTOMER has enough product experience to KNOW that you should not have to adapt your playing style to accommodate the build of a guitar regarding how the strings sit or stay on the neck.  Not knowing your store, but I feel confident in saying that Line 6 DOES CARE about your situation and would be best suited to give an accurate and honest answer about the build on your model 69.  Have you tried contacting Line 6 directly yet?

Best of luck to you with your guitar problem,

Neal



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by Cinvala on 2012-03-19 15:23:26

I recieved my JTV on the 9th March (Friday), initially the selector knob didn't work, on searching this forum, found that it was not an uncommon problem, shimmed the knob as suggested, now it works, but continually sticks, won't turn on, won't turn off, turns off when changing models, turns on when changing models, goes into programing mode after a brief push. I contacted both Line 6, (via this forum) and my supplier on the 14th March. My supplier was quick to respond, that they had tried to ring Line 6 without response, and had sent a email and was waiting for a response. Yesterday I started a thread asking for a support ticket, which hasn't been answered. So today, after seven days no response from Line 6, the store I brought it from is still waiting on Line 6.

I really like this guitar, but I don't won't something I cant rely on. I'm at the point where I'm about to say screw it, I'll cut my loses, send the guitar back. I was thinking about going down the HD500/DT25 road, but if the guitar goes back, Line 6 can kiss that sale away as well.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by spikey on 2012-03-19 16:29:23

I would think that if you had a support forum that was void of any posts containing issues, then that might be a positive indication of the quality control...

I would also think that of a support forum with just 20 or so issues.... Or even 100 issues.. But when you have hundreds and hundreds of issues then i dont believe you can just

say that just because this is a support forum, that the complaints here dont amount to "meaningful data on product failure ratios"... Indeed they most certainly do.

Do they equal the amount of people who are satisfied right off the bat? No... I dont think it does. But its still a valid indicator that things in the QA dept need a tweak or two....

Thats said,  my second JTV-69 was my keeper. The 1st one was a mess....



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by laplayantonio on 2012-03-23 04:05:33

Hi. Since this question can be answered in many ways and has no single, definite answer, we will mark this question answered. Feel free to post here again to continue the conversation with other community members. Thanks!



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by ultra88 on 2012-03-24 06:56:19

I just got my JTV69, FIRST PROBLEM I NOTICED OUT OF THE BOX WAS THE INPUT JACK DID NOT ACCEPCT THE CORD EASILY, IT HAD TO BE FORCED IN AND JUST DIDNT FEEL RIGHT FROM THE VERY START.

ONCE I GOT IT IN, I COULDNT GET THE THING TO TURN ON, I HAD TO REMOVE THE BATTERY SEVERAL TIMES, (FULLY CHARGED BY THE WAY) AND MESS WITH THE INPUT JACK SEVERAL TIMES BEFORE I COULD GET IT TO COME ON.

I HAVE HAD IT 48 HOURS AND SPEND MORE TIME MESSING WITH IT TO GET IT TO POWER UP THEN I DO PLAYING IT.....SENDING IT BACK TO ZZOUNDS FIRST THING MONDAY FOR EXCHANGE ON ANOTHER ONE. iF IT COMES IN LIKE THIS ONE, IM DONE.

SEEMS QUALITY CONTROL IS NOT UP TO PAR ON THESE GUITARS, AND FOR WHAT THEY COST, THEY SHOULD WORK FLAWLESSLY RIGHT OUT OF THE BOX.

QUESTION....WHATS UP WITH THE WHAMMY BAR? IS THERE NO WAY TO TIGHTEN IT SO IT DOESNT FALL OUT ? I SEEN WHAT APPEARED TO BE A SET SCREW WHERE IT GOES IN, BUT NONE OF THE ALEN WRENCES THEY GIVE YOU WORK ON IT, IS IT JUST A ROLL PIN

OR A SET SCREW THAT CAN BE TIGHTENED ?

SO FAR...NOT IMPRESSED AT ALL.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by bbake1 on 2012-03-25 08:33:49

Mine has been fault free since arrival. Intonation was slightly off, but I changed to 9 - 42s anyway and did the set up. So far, all of the switches have worked. I do understand this is loaded with electronics and sometimes things can get electronically jumbled. Again, so far, a re-set has worked fine to get me back. I run the VDI cable to an HD500 and only use the bridge piezo. The mag pups I have set as low as possible to reduce their affect on the strings. Trem works fine as well and no issues with strings off the fretboard. I guess I got a good LPB one from Sweetwater.  Bob



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by Sean_Clarke on 2012-03-28 09:56:16

Just to update anyone following this thread, I sent the JTV-69 back to line 6 and they said it was 'in tollerance' and strings sliding of the frets during normal play (due to the frets being filed at an angle that puts the down-slope almost under the string) was acceptable as James Tyler had designed it that way.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by MerlinFL on 2012-03-28 10:45:10

@Sean's last post....Really??  Wow.  I have a 59 and an 89, but never have touched a 69.  That just seems odd to say that your problem is "normal" and designed that way by James Tyler??

I do not know your style of playing and perhaps that might contribute to your specific situation, but I'm a bit shocked at your experience.

I hope you find a solution - whatever that might be - to resolve your issue.

Best of luck,

Neal



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by gtrnstuff on 2012-04-26 17:41:34

I actuallly emailed Tyler about the string spacing at the nut of the '69 being so narrow.  The reply indicated that the spacing was narrower than they do it on their in-house guitars and that the frets should not be beveled in so drastically.

It's a deal breaker for me, after playing one at Guitar Center.  I was actually interested in buying one.

And I have several guitars with 1 5/8" nuts, that's not the issue.   It's where the slots are cut and the extreme bevel of the fret ends.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by lincolnline6 on 2012-05-26 16:02:57

Well, for my case, everything was great, just as it came, straight out of the box.

The guitar was correctly set up with a nice "do-all" action., intonation was great with the 10's fitted.

Switches all work as supposed to. In short, it all just works.

Updated the firmware, after backing up as suggested. Now running v1.82.

Lake Placid Blue JTV-69 (K)

signed

Happy Camper



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by kylesalone on 2012-06-04 12:17:27

I got mine 5 days ago... gigged with it yesterday though a new HD500 and everything seems perfect.

I am not a big fan of neck... blocky and frets pertrood out too much....

other than that. its pretty awesome. so far.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by JCJCJC on 2012-06-04 17:22:51

Cinvala wrote:

I recieved my JTV on the 9th March (Friday), initially the selector knob didn't work, on searching this forum, found that it was not an uncommon problem, shimmed the knob as suggested, now it works, but continually sticks, won't turn on, won't turn off, turns off when changing models, turns on when changing models, goes into programing mode after a brief push. I contacted both Line 6, (via this forum) and my supplier on the 14th March. My supplier was quick to respond, that they had tried to ring Line 6 without response, and had sent a email and was waiting for a response. Yesterday I started a thread asking for a support ticket, which hasn't been answered. So today, after seven days no response from Line 6, the store I brought it from is still waiting on Line 6.

I really like this guitar, but I don't won't something I cant rely on. I'm at the point where I'm about to say screw it, I'll cut my loses, send the guitar back. I was thinking about going down the HD500/DT25 road, but if the guitar goes back, Line 6 can kiss that sale away as well.

I've opened a ticket for you....

Also, you can always open a ticket here:

http://line6.com/support/tickets/



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by Robert1954 on 2013-01-17 22:38:15

I got a JTV69 from Guitar Center. When it came the model knob had  a lose cab and the middle pickup did not work. They sent it back and I got a second one. This one after the battery was charged would not power the guitar. Seems like there was a bad connection between the battery and the guitar. Sent it back. I just got a third one. The model selector knob does not work. I did manage to get it to go on once or twice after pushing it many many times. does nobody test these guitars before they are shipped. I am not very happy with line 6 right now. Tomorrow I am taking yet another one back to Guitar Center.



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by hardins1 on 2013-02-13 22:13:46

I just received a new 69S last week and it was perfact right out of the box...  love it...



Re: Did anyone received a JTV-69 that was 100% satisfactory on arrival?
by Thumpingrug on 2013-02-13 23:09:38

Had my JTV69 since September 12.  Perfect out of the box.  All i have done is change the strings.  Its played for at least an hour per day, longer at rehersals and gigs.   No issue at all. 




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