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GearBox3.72 - blank window in Mac OS 10.7.3
by Tetsujin on 2012-04-13 01:31:56

Pic attached...

Happens intermittently after switching to other apps/spaces & back.

The 'fix' to to drag it to another screen, though it doesn't matter which screen it is on initially, as to whether the symptom is triggered.

Anyone confirm?

Mac Pro 3,1 dual 2.8GHz

10GB RAM

ATI HD5770

Mac OS 10.7.3

GearBox 3.72 with TonePort UX2

Line 6 Monkey reports all components up to date.



RE: GearBox3.72 - blank window in Mac OS 10.7.3
by Line6Don on 2012-05-23 09:26:52

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread assumed answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

http://line6.com/account/tickets/view/

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.



RE: GearBox3.72 - blank window in Mac OS 10.7.3
by Line6Don on 2012-05-25 09:03:09

Glad to hear that it has been working fine recently.

-Don

Customer Support

Line 6




The information above may not be current, and you should direct questions to the current forum or review the manual.