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crackling / artefacts studio gx with mountain lion
by markybird on 2012-07-26 12:33:13

Hi,  I have just upgraded my imac and macbook to mountain lion and am getting terrible crackling and sampling error type atrefacts when using my studio gx (with amplitube) under mountain lion.  Everything was fine with os x lion.   The sound is fine until after 5 or so seconds and then I get the issues - almost like a buffer is filling up and then can't cope.

Any ideas guys ?  I have checked sample rates etc but no difference.

thanks, all help appreciated.



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-07-26 13:25:35

Mountain Lion was just released.

To the best of my knowledge Line6 has not yet officially released drivers for Mountain Lion.

With the advent of Mountain Lion and Windows 8, I would hope this something they are currently working on.



Re: crackling / artefacts studio gx with mountain lion
by adaniel87 on 2012-07-26 18:33:48

Same problem with me. Weird thing is, though, the drivers (at least for my GuitarPort) and Pod Farm 2 both mention that Mountain Lion is supported on the download page. I really hope this gets figured out soon.



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-07-26 18:49:05

adaniel87 wrote:

Same problem with me. Weird thing is, though, the drivers (at least for my GuitarPort) and Pod Farm 2 both mention that Mountain Lion is supported on the download page. I really hope this gets figured out soon.

I just noticed that the driver was released 7-5-12.

But Monkey and POD Farm 2 were released on 7-24-12.

Perhaps downloading the newest Monkey and PF2 will help.



Re: crackling / artefacts studio gx with mountain lion
by adaniel87 on 2012-07-26 19:27:04

I did. That's the driver that I'm talking about, and I'm guessing it's the one that the OP is talking about. I've uninstalled/reinstalled these things 3 times, and I'm still getting the crackling noise.



Re: crackling / artefacts studio gx with mountain lion
by markybird on 2012-07-26 23:54:51

yup, mountain lion went onto a 2 day old clean install of lion so am up to date. Will do a full wipe and reinstall tonight again.



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-07-27 03:52:09

There are inevitably bumps in the road when migrating to a new OS.

You may want to fill out a support ticket.

http://line6.com/support/tickets/

">http://line6.com/support/tickets/">http://line6.com/support/tickets/



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-07-27 14:27:48

Hi. Was having the same problem. Called Line 6 tech support and they suggested reinstalling the latest Pod Farm 2 which includes the latest driver. Did that but still crackling.

I'm using Digital Performer 7.24. Went into Studio settings, changed the buffer size to 512 from 256 and bingo, crackling gone.

But get this! Went back and changed buffer size back to 256, still no crackling! Go figure.

Hope this helps.



Re: crackling / artefacts studio gx with mountain lion
by rjpalombo on 2012-07-27 15:42:33

Setting the buffer only temporarilly fixes the issue for me. A few seconds later the crackling starts allover again. I've tried 3 DAWs so far and all the same issue.



Re: crackling / artefacts studio gx with mountain lion
by rjpalombo on 2012-07-27 15:46:45

I just created a support ticket as well. Hopefully they will fix this real soon.



Re: crackling / artefacts studio gx with mountain lion
by Haldmeyer on 2012-07-29 11:43:29

Same problem! Im using the Toneport UX2 and Logic Pro



Re: crackling / artefacts studio gx with mountain lion
by markybird on 2012-07-30 02:47:15

I have reinstalled lion 10.7 onto my imac and the issue no longer occurs. Bit sad that I had to do it but I need to be able to use the gx so no choice.



Re: crackling / artefacts studio gx with mountain lion
by quiquestiefkens on 2012-08-02 18:41:11

I have the same problem, using a TonePort UX2 with all DAWs. I need that Line 6 fix it for working in my projects... PLEASE!!!



Re: crackling / artefacts studio gx with mountain lion
by gdkeiser on 2012-08-02 18:50:49

Same Problem here upgraded to moutain lion and having issues with poping and crackling sounds in logic 9 seem to not happen as much in cubase but it does happen.



Re: crackling / artefacts studio gx with mountain lion
by strat4ed on 2012-08-02 20:04:11

Same problem with 2 different macs, talked with apple said it's in line6 camp



Re: crackling / artefacts studio gx with mountain lion
by Mikey_w on 2012-08-03 06:35:58

Hey man im having the same problem!

Im running pod farm 2 through with a studio GX. when i use it through Garage band or logic immence cracking starts but when i use pod farm 2 the stand alone version it works fine???



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-03 12:40:40

This is kinda interesting;

Since my UX2 is serving as a doorstop for the time being, I tried using my Korg PX5, which has a USB connection.

I didn't update the driver, just plugged it in. It records fine. No crackling.

I bought it way before Lion came along. Makes you wonder what's going on.



Re: crackling / artefacts studio gx with mountain lion
by Traverse on 2012-08-03 12:52:46

And I have this problem too =(((



Re: crackling / artefacts studio gx with mountain lion
by fazukun on 2012-08-04 01:13:14

I've reinstalled Pod Farm, Line Monkey and the drivers but not change for me either. Still an awful crackling. I hope Line 6 come up with a solution soon.



Re: crackling / artefacts studio gx with mountain lion
by AsRocker91 on 2012-08-04 03:29:17

Same issue here on both iMac 24" with mountain lion and 27" iMac.



Re: crackling / artefacts studio gx with mountain lion
by xristosvp on 2012-08-04 04:06:56

Sme Problem Here !!! any solution???



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-08-04 05:26:18

Everybody having issues should create a support ticket or call Line6.


http://line6.com/support/tickets/

http://line6.com/support/tickets/">http://line6.com/support/tickets/

border="0" cellpadding="0" cellspacing="0" class="text">

Line 6 - North America

Line 6, Inc.
26580  Agoura Road
Calabasas, CA 91302-1921

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.

Line 6 - Europe

Line 6, Inc.
The POD
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ

Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-04 10:28:24

I've tried that. Support asks for details about my computer and asks for a sytem profile print out. Also asks for a print out of the LIne 6 Monkey diagnostics option (which doesn't seem to be there anymore).

After providing as much info as I can, support says that there is nothing they can do at this time.

They are not admitting that there is a problem. Hopefully there'll be an update soon.



Re: crackling / artefacts studio gx with mountain lion
by gitarzysta91 on 2012-08-05 02:06:53

I've tried to do a fresh installation of 10.8 (no update from lion), but it didn't help too, so actual drivers for Mountain Lion are corrupted.

I wrote that for people who hoped that fresh installation of everything will help. Do not waste your time - it will not solve the problem.

I've sent support ticket too.

Line6, shame on you! Developer preview of 10.8 was avaliable a long time before relese and you have not relesed working drivers till now. I am really disappointed 



Re: crackling / artefacts studio gx with mountain lion
by andrussuitsu on 2012-08-06 02:37:58

I use Line6 GX guitar input device. I get crackling usually with 10.8 BUT... if I run POD Farm before I start Logic Pro, then I no more get the crackling and all is fine!



Re: crackling / artefacts studio gx with mountain lion
by rjpalombo on 2012-08-06 07:36:09

PodFarm will work if you launch before or after, but not within the DAW. At least this is what I'm experiencing.



Re: crackling / artefacts studio gx with mountain lion
by rjpalombo on 2012-08-06 07:36:50

Everyone definitely needs to follow the directions above and fill out a support ticket. I've done everything including a fresh install and can confirm the very same happens to me. I cannot record anything without a nasty crackling.

I've already created my support ticket, sent my specs, logs and audio samples to Line6. Please do the same so we can get back to life again!



Re: crackling / artefacts studio gx with mountain lion
by rjpalombo on 2012-08-06 07:38:00

And by "work" I mean it won't crackle. This is pointless if you are trying to record the dry signal and bounce the wet (which is 100% of how I record).



Re: crackling / artefacts studio gx with mountain lion
by andrussuitsu on 2012-08-06 07:38:03

You don't need to use PodFarm, you just have to start it before you start using your DAW.



Re: crackling / artefacts studio gx with mountain lion
by andrussuitsu on 2012-08-06 07:39:28

If this is the only workaround right now then just disable all amps and effects in PodFarm and you've got your dry signal to use in DAW.



Re: crackling / artefacts studio gx with mountain lion
by Traverse on 2012-08-08 08:03:11

Why Line 6 don't want to solve our problem? We spent the money, we use the best OS of all, we use Line 6, and we want to record our music, but ignore us. I have toneport ux 2, I have spider IV too... But Line 6 ignore me. Maybe I should try M-Audio and Guitar Rig? I don't want to do this, but you make me do this!



Re: crackling / artefacts studio gx with mountain lion
by ROLLINJB on 2012-08-08 08:32:55

I have the same issue with a Line6 Pod HD500, Moutain Lion and GarageBand '09... Crackling noise whatever I do when I try to record with the USB connection.

I created a ticket on Sunday, 2012/08/05. Line6 asked me details (Monkey Log and the summary of my iMac configuration) on Monday, 2012/08/06. I uploaded the files the same day and then, my ticket has been simply deleted by Line6 on Tuesday, 2012/08/07.

The ticket hasn't been closed, it has been simply deleted. No trace in my history, no e-mail received... It's simply a shame !!! I've never seen such a behavior !

Our issue depends maybe on a Moutain Lion bug more than a Line6 bug, but whatever it will be, this behavior is simply impossible and unforgivable.



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-08 11:00:14

There's a whole thread on the Apple user page from MountainLion users that are experiencing the same issues.

Only difference is, they're blaming it on OSX10.8 itself and are hoping that Apple releases 10.8.1 soon to fix the problem.

I wonder if Line 6 is thinking the same thing? If it is, then it'll be the end of August before we get a Mountain Lion update.

This whole thing sucks.



Re: crackling / artefacts studio gx with mountain lion
by Tedio on 2012-08-08 16:10:38

the solution for me is to open pod farm, open Logic express 9 than close pod farm app. and then use the au plug in pod farm or other else and work all quiet fine.. but i hope line 6 fix the issue with new driver 'cause i think the problem is there..



Re: crackling / artefacts studio gx with mountain lion
by deacy on 2012-08-09 02:13:19

I have the same issues with my POD HD Pro and Mountain Lion. My ticket was also deleted today - this is just bad support!! I'm really thinking about selling my stuff....



Re: crackling / artefacts studio gx with mountain lion
by Line6Hugo on 2012-08-09 15:17:10

Hello,

Just wanted to chime in saying that we have received your inquiries and are aware of this audio issue of using our hardware as an audio interface on Mac OS X 10.8 Mountain Lion.

We will make and announcement when we have further info or resolution to the problem.

Best regards,

Line6Hugo



Re: crackling / artefacts studio gx with mountain lion
by deacy on 2012-08-10 02:41:49

Is there a workaround for the POD HD?? Opening HD Pro edit doesn't seem to solve the crackling issue



Re: crackling / artefacts studio gx with mountain lion
by mikes1130 on 2012-08-11 10:15:50

I found a repeatable  workaround that eliminates the crackle issue on my iMac and my podxt.  I open the sound settings from system preferences and review the list of input devices BEFORE powering my podxt (confirming it's not listed).  I then turn on the podxt (watch it appear), open Garageband and the crackle is gone.  If I skip the step of going to the sound input devices when I power the podxt the crackle comes back.  It adds all of 10-15 seconds to my normal routine so I can live with this until a patch comes out.  I hope this helps others with similar issues.  So far this has worked several times over for me.



Re: crackling / artefacts studio gx with mountain lion
by adaniel87 on 2012-08-11 18:22:23

I've tried this and just about every other combination/configuration I can think of with my GuitarPort, but no go.

I've found that it's definitely a problem with the input buffer. My GuitarPort works just fine if I treat it as a glorified external sound card - meaning its output is fine. It plays everything without a problem. It's the input that's the problem. I'm curious if anyone else has noticed anything similar...?

I don't know what's the most frustrating thing about this - the fact that other people's support tickets are being deleted (WHAT?) or that Mountain Lion came out 2 and a half weeks ago and Line 6 still "claims support". Are Line 6 Mac users just not upgrading to Mountain Lion, or what? Why is this not making any more noise than this one and the handful of other threads?



Re: crackling / artefacts studio gx with mountain lion
by dmedlin on 2012-08-12 16:39:05

OMG, you're awesome! I can confirm this works for GX as well, meaning it would most likely work for UX1 etc. Good find!



Re: crackling / artefacts studio gx with mountain lion
by deacy on 2012-08-12 23:53:06

the workaround for me is to boot from my external hard drive running 10.7....all the other workarounds do not work



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-14 11:54:16

I'm surprised too that not many Line 6 users seem to have upgraded. But then, one of the Line 6 techs that I talked to admitted that he's still running Tiger with his home setup!

A solution may be forthcoming, though. Apple has released 10.8.1 to developers (such as Line 6, we hope) and are claiming that it addresses the kind of problems we've been experiencing.



Re: crackling / artefacts studio gx with mountain lion
by colmthedon on 2012-08-15 14:32:51

I agree adaniel87, no problems with output as a seperate sound card, only problems with input buffer. This problem is generic and can be applied when using as an input device for amplitube, revalver, etc. Workarounds are definitely not working and everything is updated to the eyeballs. Still, the crackling persists, kinda sounds like a ring modulator set to one of those weird robot settings.

This seems to be the case every time with Line 6 and new operating systems, and unique only to Line 6. My Mackie hardware has always worked fine with every update.....



Re: crackling / artefacts studio gx with mountain lion
by franklavigne on 2012-08-19 07:43:54

This actually works for me!

I opened POD Farm 2 created a new tone in POD Farm 2 and then opened Logic Pro 9.1.7 or GarageBand 6.0.5 and all is fine...for now.



Re: crackling / artefacts studio gx with mountain lion
by deacy on 2012-08-20 02:03:01

I'm really disappointed by the so called "Support" of line 6!

ML is out for almost one month and they didn't manage to fix the issue.

Further they are not able to communicate with their customers - First it seemed like they deleted my ticket. After creating a new one they told me that they forwarded it to the US...good to know...



Re: crackling / artefacts studio gx with mountain lion
by cosmitron on 2012-08-20 10:58:49

THANKS.



Re: crackling / artefacts studio gx with mountain lion
by andreasglummert on 2012-08-20 11:48:15

...with greatest respect, this is going to be ankward:

ML Developer Preview 1 was released Feb.16th, Golden Master on Jul. 9th and there were 3 DevPreviews in between!

The "signed for installation on Mac OS X 10.8" driver (7.1.7) was released on Jul. 5th

And all we've got now, a month after official release, is no solution?

Yours faithfully,

Andreas



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-21 09:55:08

I think it should be obvious by now that Line 6 are going to wait for OSX 10.8.1 to be released. Think about it: if they release a driver that resolves the crackling issue, the Mountain Lion update may put us all back to square one.

Apple will release 10.8.1 before the end of the month so we might as well wait and see what happens.



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-08-21 12:01:41

Well I think 10.8.1 is supposed to address issues with 3rd party drivers/devices.

With an update so soon, apparently Apple has some kinks to iron out also.



Re: crackling / artefacts studio gx with mountain lion
by Subcide on 2012-08-28 11:57:18

I've just installed 10.8.1 and there's no change for me.  Still awful crackling.

Get your shit together Line 6.  Mountain Lion has been available for developers to test against for well over 6 months. I've had zero problems with *any* other hardware or software, but somehow your software seems to break for months with every OS update.

</vent>



Re: crackling / artefacts studio gx with mountain lion
by dsantillan on 2012-08-28 15:28:55

Line6

I still have the problem since I updated, please read our messages and fix it.

Thks



Re: crackling / artefacts studio gx with mountain lion
by alara19 on 2012-08-29 00:44:10

I have the same problem , with 10.8.1 nothing changes , the fucking crackling remains , i can´t work with logic , garage band , amplitube , th2...

I´m thinking in a quality hardware : m-audio , edirol ....  If someone suggest me a good interface , thanks.



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-29 09:11:38

Talked to a Line 6 tech for the third time since Mountain Lion was released. Quote, "we're aware of the problem and are working towards a solution".

No indication of when we might expect an updated driver. Like everyone else, I'm sick of this. I feel like an idiot for upgrading to Mountain Lion. There are so many Mac users out there who are still waiting for all the bugs to be ironed out before they upgrade.

Being a long-time Line 6 user, I remember that this kind of thing has happened before and that it took quite a while to resolve.

So, repeat after me: I will not upgrade to the latest software until I'm sure that it won't screw up my Line 6 stuff!



Re: crackling / artefacts studio gx with mountain lion
by Subcide on 2012-08-29 09:37:54

No way, I use my computer for *way* more than just recording, and being that Line6 is consistently the only thing that doesn't work after any OS upgrade, the benefit I get out of the upgrade *far* outweighs the cost of an M-Audio interface.  I luckily haven't locked myself into any Line 6 software.

Repeat after me: I won't let my computing experience be defined by Line 6's lack of foresight every. single. year.



Re: crackling / artefacts studio gx with mountain lion
by redlogic on 2012-08-29 18:50:26

keewiz wrote:

So, repeat after me: I will not upgrade to the latest software until I'm sure that it won't screw up my Line 6 stuff!

Subcide wrote:

Repeat after me: I won't let my computing experience be defined by Line 6's lack of foresight every. single. year.

I will not upgrade to the latest software until I'm sure that it won't screw up my Line 6 stuff!

AND

I won't let my computing experience be defined by Line 6's lack of foresight every. single. year.

Smooth sailing on OS 10.6.8 with Pod Farm 2.0.2!




Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-08-30 14:01:29

Would someone please have a look in Monkey and tell me what version of PodFarm 2 they're running?

When I opened the monkey this morning, it told me that there were updates available. I downloaded the latest version, (or at least, I thought I did) but it doesn't stop the crackling.

I'm showing PodFarm v.2.55

Thanks.



Re: crackling / artefacts studio gx with mountain lion
by emptyal on 2012-08-31 15:33:59

Thank you for this post.  I have just upgraded to OS Mountain Lion as well - and could not find my Toneport UX1 until I downloaded the 7.1.7 driver.  I can now play my elec guitar through the UX1 and Garageband again, BUT have significant crackles and backround artefacts when playing.  This is NOT acceptable.  I would like to see a response from Line 6 on how this can be rectified ASAP - the user experience is exceptionally poor and poor sound quality almost negates the value of the product.   I was annoyed enough when the Gearbox website and service was stopped in July, without even an opportunity to purchase the use of the downloaded material for use after the site stopped.  Come on Line 6 - you guys are better than this. 



Re: crackling / artefacts studio gx with mountain lion
by clambin on 2012-09-02 04:26:50

emptyal wrote:

Come on Line 6 - you guys are better than this. 

Unfortunately, they're not: the software has always been the weakest part of Line 6. Remember when Line 6 Edit was broken due to Java incompatibility (IIRC): it took them years to get around to fixing it. And they never communicated on that either ... Very poor, which is a shame, as they do make great products.



Re: crackling / artefacts studio gx with mountain lion
by chrisbarclay on 2012-09-03 01:49:02

I remember having to upgrade my line 6 drivers e.t.c when changing from Snow Leopard to Lion. No biggie then just downloaded them and bingo. So what the heck is the problem? No doubt alot of users were in the middle of projects when this ugly crackling happened with mointain Lion. I have deadlines to meet and now I have waited long enough. Customer service? Line 6 need to treat this issue ASAP.  I am flicking through an M-Audio catalogue now and are thinking about changing my audio interfaces from line 6 to them...I am loyal to you guys but my loyalty is starting to falter. Fix this problem guys...



Re: crackling / artefacts studio gx with mountain lion
by Donogh on 2012-09-04 02:18:08

Been using Line 6 stuff for years. This has put a serious downer on the company. Still no fix weeks after it has been reported.

I am going to Apogee next if this isnt solved soon.

Using a UX2 for some audio projects and they are now completely on hold.



Re: crackling / artefacts studio gx with mountain lion
by edward on 2012-09-04 06:19:19

I totally agree with this post . . . we've been here before Line 6 haven't we? I wouldn't hold your breath if you're expecting a fix . . . or any information about a fix.



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-09-04 11:29:45

Me too.

I ordered a Lexicon Alpha yesterday. Under $60 and it's basically the same as a UX2. I'm tired of waiting for this issue to be resolved.

However, the way things usually work, Line 6 will come up with a fix now that I've coughed up for a replacement interface.

If they do, I should get the credit!



Re: crackling / artefacts studio gx with mountain lion
by yello73 on 2012-09-07 05:31:44

Same problem here with TonePort UX1 and Mountain Lion.

Any news about fix from Line6?



Re: crackling / artefacts studio gx with mountain lion
by xristosvp on 2012-09-07 13:45:03

are you serious??????? FIX THE PROBLEM !!!!!!!!



Re: crackling / artefacts studio gx with mountain lion
by ROLLINJB on 2012-09-08 09:55:10

Sadly, still no news and no solution since July... Now I seriously think about buying an eleven rack to replace my HD500.



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-09-08 10:28:23

Well I'm up and running. I bought a Lexicon Alpha (under $60) and it works perfectly.

Obviously the plug and play USB audio interfaces have no problem recording with Mountain Lion. The Line6 interfaces are all software driven so you guys are sol until there's a fix.

I'm putting my UX2 on Craig's List!



Re: crackling / artefacts studio gx with mountain lion
by peterkendall on 2012-09-08 17:37:02

What do other users recommend as a non-Line 6 replacement for a UX2?  I can't wait for several months for them to fix this.



Re: crackling / artefacts studio gx with mountain lion
by yello73 on 2012-09-10 06:43:00

Hi keewiz,

I just ordered a Lexicon Alpha Studio as a replacement for my don't working UX1, too.

What about sound quality in recording compared with UX2?



Re: crackling / artefacts studio gx with mountain lion
by JohanFredrik on 2012-09-10 07:35:05

Seems to work. Thanks!



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-09-10 09:31:48

Hi yello,

Sound quality is great.

The Alpha comes bundled with Cubase Le but I have Digital Performer so I don't need it. The Alpha also comes with a Lexicon reverb plug-in but it's designed to work within Cubase.

Doesn't have quite the routing options of the UX2, but there's a cool feature that I like. When you plug an instrument or mic into the front panel, it disables the stereo line-in.

This means that you can record midi, plug in your guitar and record without having to change any assignments (like you did with Line6).

The playback volume with the Alpha is louder than with the UX2 too.

All in all, this is a fine unit. I have no plans to switch back to the UX2 if and when there's a fix.



Re: crackling / artefacts studio gx with mountain lion
by yello73 on 2012-09-11 07:41:08

Thanks.

For me, It would be also interesting to see latency level with software I use (Logic Pro 9 and Guitar Rig 4 on a Core2Duo 3.03Ghz iMac).

UX1 was very good on this aspect, I hope Alpha will be almost at the same level.



Re: crackling / artefacts studio gx with mountain lion
by bargio on 2012-09-11 14:20:14

You're saying that if I buy this, I can still use Pod Farm or Gearbox ???

I'd really like to know... it's been more than a month now and it's getting ridiculous !



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-09-12 10:50:32

No. You can't use any Line 6 software with it.

But you can record. The only thing that PodFarm was doing for me was to connect my UX2 to my Mac. Digital Performer has plenty of plug-ins that do the same thing as PodFarm.

I would think that other DAWs offer similar features.

If you're dedicated to Line6 amps and effects, then you're going to have to wait for them to get their act together and release a new driver.

I decided that $60 was a worthwhile investment to get my studio up and running again.



Re: crackling / artefacts studio gx with mountain lion
by pedroturbay on 2012-09-13 06:36:55

Hey there,

Same problem here. Do you guys have any news about this?



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2012-09-13 09:20:24

I'm looking at the date of this first post; July 26th.

I can't believe that it's Sepetember 13th and still no solution.

It's pointless to speculate but I can't help wondering if Line 6 are close to releasing a new product or new software that has been designed to work with Mountion Lion and don't want to spend time fixing the old stuff.

Even though I'm up and running with my new interface, I'm still appalled at the total lack of response.

Come on, Line 6!

Do something!!!



Re: crackling / artefacts studio gx with mountain lion
by andreasglummert on 2012-09-13 09:44:46

...well, even if there is something new upcoming- if problems like this occur it's always only the 2nd best strategy to say nothing. :-/



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-09-13 10:03:58

FWIW, Line6 did officially post an announcement (at the top of the forum).

Announcement: Mac OS X 10.8 Mountain Lion Audio Problems

Hello Line 6'ers,

Line 6 is aware of the current issues with our drivers and OS X Mountain Lion.  We are diligently working on a release that addresses the audio artifacts and expect to have a release in the next couple of weeks, barring any unforeseen issues.  Please continue to watch here for further updates.

Best regards,

Line 6 Support



Re: crackling / artefacts studio gx with mountain lion
by bargio on 2012-09-14 09:02:35

Ok, thank you for your answer... I'll wait. I have too many user presets in podfarm that I don't want to loose. I made a ticket and had an answer. Driver fixing this should be ready soon (ok, we all know what "soon" can mean... so I don't hold my breath). And they said that there's a workaround : lauching Podfarm 2.5x before using the toneport. Tried it. Didn't work. Don't really know how I can do this in fact.



Re: crackling / artefacts studio gx with mountain lion
by ROLLINJB on 2012-09-18 12:01:28

Line 6 just released an updated driver. According to my tests, it corrects the issue about the noise during playback or audio recording on Mac OS 10.8. But I now have an important latency, even with the lowest settings. It's strange... Looks like a second update will be necessary.

Could anyone check and tell me what he/she gets ?

Thanks.



Re: crackling / artefacts studio gx with mountain lion
by markybird on 2012-09-18 13:17:57

Works well for me. No crackling and latency is fine. Thanks for fixing it line 6.



Re: crackling / artefacts studio gx with mountain lion
by bargio on 2012-09-19 01:15:42

Nothing is fixed for me...

Cannot even listen to a mp3 in iTunes... every time I try to do something else, the sound cracks, bumps, stops... (anything... emptying trash, switching desks, exposé (well Mission Control now), typing an email...)...

Very very very disapointed.



Re: crackling / artefacts studio gx with mountain lion
by gebrabbel on 2012-09-19 12:40:54

Works fine using garageband happy again!

Very little latency



Re: crackling / artefacts studio gx with mountain lion
by raymanmuse on 2012-09-20 00:12:30

The New driver does not work for me, still have the crackling via USB. I don't even think the new driver is installing properly. If my HD500 is not connected, line 6 monkey says the new driver is not installed and needs to be, even though i have installed it like 3 times now. After installing the new driver, if you hold a few seconds before pushing restart, two error msgs come up stating problems with intstalling. Anyone else having issues with the new driver???



Re: crackling / artefacts studio gx with mountain lion
by Reinout82 on 2012-09-26 10:22:18

Strangely no difference in crackling-issue whatsoever. Still my PODx3 Live unusable in Logic, Pod Farm, Ableton etc. Weird.... 2 Mountain Lion updates and 2 Line 6 updates further on up the road and issue is still there...



Re: crackling / artefacts studio gx with mountain lion
by ROLLINJB on 2012-09-26 13:19:10

With MacOS 10.8.2 the latency is fine again but the noise/crackling came back...

Simply a shame. Line 6 seems to be an unprofessional company. I'm definitely disappointed.



Re: crackling / artefacts studio gx with mountain lion
by abc99 on 2012-09-30 00:32:12

They need 2 month ... and more!

For me it's not fixed!



Re: crackling / artefacts studio gx with mountain lion
by pedroturbay on 2012-10-08 10:35:03

OK.. The new driver was released and it didn't fix my problems.

The cracking/poping noise was still appearing during the recordings. It was a big noise and then it cracked for 10 seconds and then stopped. Then it haeppened again and again. I opened a ticket suport for this which is still opened without resolution.

This week my Toneport UX1 gave a new trick: when I connect it to my macbook it goes green for a minute, but the sound of the instrument/mic is zero. Also my USB mouse goes away.

After a minute or two, the light simply goes red and the line 6 device is no longer recognized by the Mac OS X. When I go to Line6 Audio Devices on System Preferences it says "no line 6 product connected".

Please, am I the only one? I'm getting preety tired with this story. This time I'm thinking really serious about buying another product. Can't record anything since Mac 10.8.2 came out.



Re: crackling / artefacts studio gx with mountain lion
by juansac on 2012-10-10 13:26:31

when leaving the Mac version 10.8.2 GearBox for Mountain Lion

I can not synchronize with my computer the POD XT Live pedal 3 please



Re: crackling / artefacts studio gx with mountain lion
by srvblooze on 2012-10-11 20:57:28

They seem to have fixed it temporarily with 10.8.1 but it's all f*#ked up again with Mountain Lion 10.8.2  They'll probably have it fixed in another 6 months to a year. They'll spend the first few months denying there's a problem, ignoring the service tickets, and then trying to blame the trouble on someone or something else. Thanks for nothing, Line 6.



Re: crackling / artefacts studio gx with mountain lion
by abc99 on 2012-10-12 10:39:11

I think it's a shame!



Re: crackling / artefacts studio gx with mountain lion
by nrvarma on 2012-10-13 22:41:38

It is indeed a shame. I opened a ticket today as well but doubt that any timely response is coming. POD HD 500 through Logic Pro now plagued by crackling and occasional hyper latency.

never had cause for complaint with Line 6 till this. Realy shoddy stuff, when supposedly "premium" products are left dead in the water because of a new OS.



Re: crackling / artefacts studio gx with mountain lion
by rossroy on 2012-10-18 12:29:17

I'm having same issues on my Macbook Pro Retina using Toneport UX2 in Logic 9 Pro. Please someone help.

Ross



Re: crackling / artefacts studio gx with mountain lion
by markwconfer on 2012-10-23 17:02:43

I am amazed to find this thread.  I have been sufferring with this issue for months and I was just not using any Line 6 program with my Mac.  Now I see this is a universal issue with all users.  Wow at least I have a lot of company.  Line 6 says on Oct. 11 that we will be fixing this in the next couple weeks.  I'd say there time is up!



Re: crackling / artefacts studio gx with mountain lion
by writerjosh on 2012-10-23 19:38:52

Same problem as everyone above.

I tried to create a support ticket with Line6, but their system is designed to re-route you back to these community forums. Brilliant.

So, here's my rant to add to the list:

My Gear:
Mac: Mountain Lion 10.8.2
Software: Logic 9 Express

Interface: Line6 UX1

Mic: MXL Condenser Mic

Yes, I reinstalled Pod Farm (2.55). Yes the monkey updated everything fine.

Problem:

I launch PF2. I open my Logic E9 and start to record via the Condenser Mic. A few seconds into the recording, huge, distorted crackling begins. Even on playback, the crackling has been recorded. Even tapping the mic with my finger or talking into it creates this loud crackling. I can close Logic 9E and reopen, and begin recording again. I can record a few seconds again, then the crackling. Same if I close and re-launch PF2.

As one poster replied above, it helps to launch PF2 FIRST before Logic, but that only gains you a few more seconds of recording time.

I also tried different buffer sizes, but didn't solve anything.

Bottom line, it's impossible to record like this. I can't relaunch and re-record every few seconds. It's rediculous.

ATTN PEOPLE OF LINE6: I know you said you're "working on it," but how long does it take to update a driver? Surely you have more than one guy and a hot-pocket staring at the code scratching his head on this one. If you think people won't simply sell their Line6 gear and move to something else, you're wrong (I stopped using another brand to use Line6 instead, but I'll jump ship if I'm forced to -- if the gear doesn't work, the gear doesn't work and I can't record. It's real simple like that). Every day this goes unsolved, you lose a customer. Can you afford that in this economy? Everone's going to update to Mountian Lion very very soon and run into this problem (if they haven't already). Don't wait for Apple to fix it (if that's what you're betting on). Get one of your programmers on this 24hrs a day until it's fixed. Pay him/her over-time or hell, we'll all buy him/her a case of hot-pockets if it'll help. Just get it done. That's how business is done.

If for some reason it's truely a technological nightmare, at least tell us exactly what it is upfront. You'd be surprised how resourceful the community is. Any and all ideas should be welcome, and one just might spark the right inspriration to fix this issue. Right guys/gals? Just saying "we're working on it" sounds like someone put a pin in it and then went to lunch. "We're working on it" means nothing, especially since the issue's been known since at least Aug 9th.

signed: a long-time Line6 supporter (a future supporter....... ?)



Re: crackling / artefacts studio gx with mountain lion
by pedroturbay on 2012-10-24 04:06:59

That's it. You said it all.

I asked for a date for the new (new) driver on my suport ticket and got this answer from HugoLine6:

"Hello,

We are working on a solution to fix these issues as it is a top priority for us to get this working for everyone.  Unfortunately, I cannot provide you with a date as to when this is going to be available.  There is no way for us to publicly estimate what it is going to take to get this resolved.

Another workaround that has helped customers is selecting your UX1 as the interface for your DAW (Logic), then change the audio device to built-in audio, then, change it back to the UX1 as the audio device.  Please let us know if this helps at all.

Regards,

Line6Hugo"

By the way, launching POD Farm before or doing this worarround Hugo mentioned didn't help me at all.

More than 3 month without a single recording. Delightful.



Re: crackling / artefacts studio gx with mountain lion
by Triryche on 2012-10-24 05:53:21

joshc409 wrote:

Same problem as everyone above.

I tried to create a support ticket with Line6, but their system is designed to re-route you back to these community forums. Brilliant.

...

FWIW, at the bottom of the page click:

Support>>Contact Technical Support>>Contact Technical Support

or from the Support Drop Down at the upper right of the page

>>Contact Technical Support>>Contact Technical Support

either way leads you to this link

http://line6.com/support/tickets/add.html

Notthat this helps you currently.

But hopefully the more support tickets they get, they more information they will have to resolve the issue.

(Although you would think they have enough to go on already!!)



Re: crackling / artefacts studio gx with mountain lion
by pedroturbay on 2012-10-26 05:52:50

Ok, I have an open suport ticket about since Sep. 21.

Today I updated with this message:

"Hugo,

On my behalf and of other customers, I want to ask you and Line6 to put the situation on this problem on the topics related. Everyday I see new people complaining and you guys never show up to tell us what this big problem is. It won't take more than 10 minutes of your day to give a status of this solution. Please, transparency is the only thing that could relieve this tension.

I suggest that you tell us about:

- What happened? What does your team know about this incompatibility? Is there something that Apple could do to help? How big is this thing?

- How many employees do you have working on this and how much time/day?

- Is there something we could do to help?

- What is the kind of assistant that Line6 will provide in case of not fixing this?

The topics that are discussing about this subjects are:

http://line6.com/support/thread/88579

class="jive-link-external-small" href="http://line6.com/support/thread/86555" target="_blank">http://line6.com/support/thread/86555

class="jive-link-external-small" href="http://line6.com/support/thread/86574" target="_blank">http://line6.com/support/thread/86574

class="jive-link-external-small" href="http://line6.com/support/thread/86809" target="_blank">http://line6.com/support/thread/86809

class="jive-link-external-small" href="http://line6.com/support/thread/86844" target="_blank">http://line6.com/support/thread/86844

class="jive-link-external-small" href="http://line6.com/support/thread/69085" target="_blank">http://line6.com/support/thread/69085

Pleaseanswer us. Talk to us. It's been more than 3 months. The first topic about this same problem is from JULY! We demand transparency and conversation.

Thank you,

Pedro"

I hope this will help at least about the conversation beetween Line6 and us.

Greetings from Brazil.



Re: crackling / artefacts studio gx with mountain lion
by thimo on 2012-10-30 12:22:38

I did not read the whole Discussion but I've had the same issues with UX2... This is a copy of my answer in another Thread, maybe it helps...

__________________________________________________________________

My working solution ...until now...

- install the latest driver (7.1.9) problem is still present after that on 10.8.2 but in my case it's coming an going in period (maybe a minute...)

- go to system preferences -> Line 6 Audio Midi-Devices then try to INCREASE THE BUFFER SIZE

...after that I played on instrument input about 10 minutes without any crackling/ artefacts... Good Luck! Please let me and people know If it works!!!


...Never touch a running System... it's hard to learn that... I just upgraded from OSX 10.6.8 to 10.8.2 yesterday... I thought after that long time since the release of 10.8 all heavy problems should be solved... Now I am thinking about going back to my Time Capsule Backup of the latest Snow Leopard state... Since Mountain Lion there are many performance lags... slow Logic Pro 9 GUI and now this UX2 crackling Problem... I hope it's gone now...

Short Info about my System:

Macbook Pro 13" (early 2011) • OSX 10.8.2 (Mountain Lion) • Logic Pro 9 (9.1.8 1700.67 32-Bit Mode) • Line 6 UX2 (Driver 7.1.9) • second Full-HD Monitor via DP/HDMI • also using Apple TV...



Re: crackling / artefacts studio gx with mountain lion
by thimo on 2012-10-31 04:14:13

ok forget about that it didn't work! Crackling came back -_-' sorry for waking hope...



Re: crackling / artefacts studio gx with mountain lion
by ROLLINJB on 2012-11-02 07:18:39

Many updates for the Line6 products but still not a word about the main issue. Still impossible to use their products as an interface audio on MacOS 10.8.2, not a single word from the company...

Absolute shame !



Re: crackling / artefacts studio gx with mountain lion
by qiuyuexp on 2012-11-08 04:59:29

I'm sucked by the same problem. osx 10.8.2 + Tonport KB37. all my devices work well on another mbp with 10.7. I open the line6 monkey EVERY morning, and feel sad over and over again. Is there ANYONE who read all the complain? Reply something like 'we're working on that '.

What a shame!



Re: crackling / artefacts studio gx with mountain lion
by felixcaspari on 2012-11-14 11:23:48

14.11.2012 - Until I said ok to a minor undate package of Mointain Lion this morning the newes Driver 7.1.9. seemed to have solved the problem I had - like everybody else here in this threat -

BUT TICKLING AND MEGA LATENCY PROBLEMS ARE BACK.


Please Mr. Line6 solve make a new Driver - asap...

(pleeeeeease I have to work and unfortunately I rely on line6...)



Re: crackling / artefacts studio gx with mountain lion
by joansto on 2012-11-16 10:04:56

I can confirm and inform you all about that there is a workaround and fix for this issue that works 100% every time on a MAC 10.8 Mountain Lion at least for the UX2 in combination with Garageband but I'm sure this works for all recordings including PodFarm latest version.

I have had to come up with this solution myself and it has cost me a lot of work. Both in terms of that I have not been able to record and use my equipment but also in troubleshooting and testing. I will be glad to share ttroubleshooting and development of this issues to Line6 in my ticket 186665. In order to share this info with Line6 I will need some compensation for my findings.

If you are in contact with Line6 you can refer your questions into this ticket 186665 if you are intrested in having a workaround that works 100%. Otherwise we all could wait some more weeks or month for a final fix by Line6.



Re: crackling / artefacts studio gx with mountain lion
by joansto on 2012-11-16 10:07:22

I can confirm and inform you all about that there is a workaround and fix for this issue that works 100% every time on a MAC 10.8 Mountain Lion. Tested with Podfarm latest version and Garageband and with the UX2.

I have had to come up with this solution myself and it has cost me a lot of work. Both in terms of that I have not been able to record and use my equipment but also in troubleshooting and testing. I will be glad to share ttroubleshooting and development of this issues to Line6 in my ticket 186665. In order to share this info with Line6 I will need some compensation for my findings.

If you are in contact with Line6 you can refer your questions into this ticket 186665 if you are intrested in having a workaround that works 100%. Otherwise we all could wait some more weeks or month for a final fix by Line6.



Re: crackling / artefacts studio gx with mountain lion
by adaniel87 on 2012-11-16 10:22:14

You cannot be serious. In one statement I guarantee you have infuriated everyone in this message thread — you certainly have infuriated me.

You are, without question, not the only person who has sunk hours or days into this problem. To think that your time is worth more than anyone else's on here is absurd. Don't come onto this message board dangling a guaranteed solution in our faces, just to turn around and say "you gotta pay me first!!!"

If you search around the message threads, you will find that MANY people have found "solutions." These things tend to suppress, NOT fix, the problem, and only for a handful of users. For the vast majority, nothing has worked, and for everyone, the underlying problem has remained.

Now I have no problem with you feeling that you deserve something for your hard work. From Line 6, sure, go ahead and request any kind of consulting/finder's fee you want. Large software companies regularly pay users for finding and fixing bugs. From us, your fellow users, I can tell you that if YOU, out of all these people, have completely fixed this problem universally, you will be eternally in all of our gratitude. However, I, for one, will NOT be paying you for it.



Re: crackling / artefacts studio gx with mountain lion
by srvblooze on 2012-11-22 07:09:47

Dude, f#ck you. "Compensation for your findings"??? HAHAHAHAHAHAHAHAHA. There IS NO WORKAROUND for the Mountain Lion 10.8.2, and that's that. Now stop being a d-bag and wasting everybody's time.



Re: crackling / artefacts studio gx with mountain lion
by srvblooze on 2012-11-22 07:15:43

adaniel87- Amen, brother. Good to see someone else telling this jerk off for the nonsense he's been writing. He's trying to scam money out of people on here and I'm not having it. Plus, I guarantee you he hasn't found a solution to the problem.



Re: crackling / artefacts studio gx with mountain lion
by srvblooze on 2012-11-24 00:57:45

Well, I'm done here. I guess I'll check back some day to see if they've ever fixed the problem but I'm now using an Apogee JAM. It's smaller and sounds even better somehow. Clearer, I guess, is the word I'd use. Good luck everyone!



Re: crackling / artefacts studio gx with mountain lion
by simonk83 on 2012-11-24 13:20:14

Just adding my voice to the annoyed.

I've been following this thread (http://line6.com/support/thread/86555)">http://line6.com/support/thread/86555">http://line6.com/support/thread/86555)as my issue is more to do with the UX1 killing all USB devices plugged in at the time it flakes out.  Either way, the product is useless at the moment.  



Re: crackling / artefacts studio gx with mountain lion
by Bolteh on 2012-11-25 01:41:20

Adding my voice of concern as well.

I just spent the last hour going through my entire setup, checking pedals and cables alike, only to end up with the rather annoying conclusion that it's my Toneport GX.

Symptoms: every so often, a distorted/crackling feedback-ish noise pops up and slowly fades away over a period of 10 seconds only to pop back in after some time (generally speaking, 2-3 times during a song).

Just after the Mountian Lion release I had the same issue, but back then the signal was constantly distorted, a driver update fixed that, but it apparently hasn't been fixed fully after all these months. Not too amazed with Line6 here.

I'll probably go and check for a new USB interface for Christmas if this doesn't get fixed soon.



Re: crackling / artefacts studio gx with mountain lion
by Jaroslav_kubicek on 2012-11-29 12:52:44

Using guitar Gx as an audio recording input and systemwide output, after 10.8 upgrade sound cuts and "laggs". Updated drivers, firmware ... No change!  Getting pissed! 



Re: crackling / artefacts studio gx with mountain lion
by deparko on 2012-12-01 21:56:58

I'm currently running Mountain Lion with the POD HD Desktop on my IMac (late 2009)..and it sucks..I get crackles/noise whenever I record/playback..I plugged into a work macbook air running lion with the same POD HD and no problem..I'm super frustrated with Line6



Re: crackling / artefacts studio gx with mountain lion
by joansto on 2012-12-06 11:30:04

I understand you fully and ofcourse I don't claim anything from users in this forum. I have just told Line6 that I am more than willing to share my findings when I am sure that will fix recordings for everyone having these issuses. Line 6 didn't like my suggestions while i have not got any feedback but I am sure they will solve these issues by themselves. To be honest I think everyone having this issuses are in need of some compensation.

I have also tried all workarounds suggested but that won't solve anything, my findings most likely also explains why it works for some users and some not.

Sorry if I upset you in this matter, that was not the purpose. This was more supposed to be a statement to Line6 that there might be worth something for them to find the root cause of this issue. First after root cause findings are a fact they can share a solution for everyone.



Re: crackling / artefacts studio gx with mountain lion
by SkarrKrow on 2012-12-11 20:32:58

Adding my voice to the list. Toneport UX1 with the latest version of Mountain Lion as of December 11th, 2012 on a Fall 2011 Macbook Pro, i5.



Re: crackling / artefacts studio gx with mountain lion
by joansto on 2012-12-23 08:21:33

Hi!

Line6 has not been to any help for me even though I found a good workaround for this issue they were not interested in compensate something for this to let others have a working workaround. I have now been using the UX2 with 10.8.2 mountain lion for about 3 month even though line6 have not been solving this issue for 6-7 month. There is christmas now and I think it would be fair to share my findings if it could be to any help for others having the same issuses that I had.

Ok first of all you need to install the latest drivers from Line6 (7.1.7), you will still have these issues after installing these drivers. Might work one out of 10 or so. If you have the UX2 when popping and cracking sound is back you should do the following.

1. Press and turn on the 48v phantom power so that the red lap is on

2. Turn off the 48v phantom power again (the new drivers and 10.8.2 with Apple has changed some power outage for the usb port and Ux2 seems to have a condensator that needs to be 100% empty of power)

3. Now you should remove the USB cable, (Important don't remove the USB cable from the computer!!!!!, remove the USB cable from back of the UX2 device very important that you do this!)

4. Wait about 10 sek with the usb cable removed

5. Plug in the USB cable in the back of the UX2 device again.

6. Workaround is ready and the popping and cracking sound should be gone!

Now you can aldo turn on the 48v phantom power if needed, repeat this procedure if you have the strange sounds again after hibernation of your laptop etc.

Happy Christmas all of you and I hope you can do some recordings again without the irritating sound. It might work to only follow and repeat step 3-6 abow also. The reason most of the people have not found this workaround is that 90% of all users are removing the cable from the laptop probably including the Line6 support then....

This is verified with Garageband but probably this solution works for Logic and other programs too.

There is still an issue with the Line6 drivers while there is not possible to use Mic and Instrument at the same time even though there is a setting for this within the drivers and operating system settings for Line6.

I was about buing a new guitar from Line6 the new Variax JTV model but I have changed my mind while I can't take the risk to have to wait for driver updates and fixes while I assume there is similar issues with all the gear. I think I will  look at the fender by roland guitar instead, more limited in its software but the product seems to be verified and working out of the box without any built-in features.

Happy Christmas and a good new year!!

(Have tested the new 7.1.9 driver that states should adress this issue but there is still the same issue if you unplug the usb cable etc so there is no 100% fix) But I can confirm this workaround works even with the 7.1.9 driver version for those of you that still has these issues.



Re: crackling / artefacts studio gx with mountain lion
by stuz0r on 2012-12-30 20:11:51

Thanks for the this!! Glad to see that you're trying to help everyone out since Line6 doesn't seem to be... I just tried this and unfortunately for me it did not help. However, for those that read this and become discouraged don't be! I have the crackling issue BUT I also have an issue that both of my usb ports die when trying to use the UX2. I didn't even open up PodFarm or any other audio software. I did as described above, and when I was turning up the volume on my computer my UX2 just died along with my mouse, since it was plugged into the other USB port. What's weird is they still have power. If I plug my phone into my USB to charge it, it will still charge. This is really really frustrating...

Thanks again though for a possible solution! I really hope it helps out the folks with the crackling issue.



Re: crackling / artefacts studio gx with mountain lion
by amorican on 2012-12-31 10:56:09

Same problem here, am I the millionth one?

I wished I had read this thread (and the many others) before upgrading to Mountain Lion yesterday. After trying everything (including installing latest Monkey & drivers of course) I resorted to my last option: restoring to my 10.7 backup.

OS X 10.8 has been out for a while now and it's very concerning that Line6 hasn't been able to put out a fix for this by now considering the huge number of people reporting exactly the same problem.

I get marketing emails from Line6 every week, they know the hardware I have and the least they could have done would have been to give us some kind of warning, I wasted hours on this, plus the $20 I paid for Mountain Lion which I'm not going to use now.

Something to think about next time I'm spending gear money.



Re: crackling / artefacts studio gx with mountain lion
by AndreN on 2013-01-15 07:42:29

Hi!
I am facing the same problem. Mountain Lion (10.8.2) POD HD 500 with latest firmware,

driver.
My support-ticket was anwererd:

"... This issue could be related to a number of things. First check your connections.

Have you tried connecting to different USB Ports? Are you using a USB hub?

Make sure you have the latest drivers installed: http://line6.com/software/

Thentry the optimizations in our USB Troubleshooting Guide:

I">http://line6.com/community/docs/DOC-4282"

Ican not believe, that this issue isn't solved yet. Mountain Lion has been released

six month ago.

Has someone ever had success following the USB-Troubleshooting Guide?

André



Re: crackling / artefacts studio gx with mountain lion
by Reinout82 on 2013-01-16 03:43:04

Isn't it sort of disgraceful and beyond comprehension that Line6 fails to respond to the issue?

They fixed a problem months ago, but that fix didn't work, or got overruled by a new OS update from apple (I think both were released within the week).

Afterwards I did get messages from Line6 in my support tickets that stated they are working on the problem and expected a fix soon...  That was MONTHS ago. (I think october or early november)

The last few responses from Line6 I got, and apparently more of you are getting, are that they're evading the issue. They ask about USB ports, Hubs, powersupplies etc.
Things that we all know are NOT the cause of this major issue. We have all answered those questions back in July already. Line6 should be aware of the real issue but now they are literally ignoring those facts.

When I asked them, on the support ticket, that I only wished for a confirmation from Line6 that 'Yes, they are aware of the problem and are working on it' to show
that they aren't ignoring it or pushing it under the rug, I haven't received any reponse since then(over a week ago).

I don't know how else to vent my frustration after being a line6 customer for over a decade. I really feel abandoned and it frustrates me to no end. I so want to start recording again
with my PodX3 in Logic, but literally for over 6 months I haven't been able to produce a single clean sound without noises or crackles. Maybe the issue lies also with Apple's OS updates, but we are

customers of Line6 and SHOULD be informed by them, if only to honestly state 'We can't do anything more on this moment, we're waiting for apple to fix some bugs in MountainLion' or something like that.

So what are we left with? Hatefully vent our frustration all over the internet? Abandon Line6 products and move on to other stuff like Apogee?

I'm spent...



Re: crackling / artefacts studio gx with mountain lion
by keewiz on 2013-01-17 15:33:28

Installed the latest update 7.2.1 and ran a test. At first I thought we had a fix but then the crackling reared its ugly head! Just took longer this time.

Amazing that after all this time we're still dealing with this issue.



Re: crackling / artefacts studio gx with mountain lion
by msmith14 on 2013-01-18 06:38:25

How can we use our new device when the crackling makes it substandard? (POD HD500)

IMAC27 - 3GHZ (quad), 8GBRAM what is up - dispose in a large fire?



Re: crackling / artefacts studio gx with mountain lion
by msmith14 on 2013-01-18 06:38:38

How can we use our new device when the crackling makes it substandard? (POD HD500)

IMAC27 - 3GHZ (quad), 8GBRAM what is up - dispose in a large fire?



Re: crackling / artefacts studio gx with mountain lion
by addazerty on 2013-01-23 02:35:31

Still nothing for me... Check out my video explaining the problem and i think every one who is experiencing this issue should record it and share it. Please comment my video with your video so Line 6 will make a move. Thank you : https://www.youtube.com/watch?v=CcGpYevx31U



Re: crackling / artefacts studio gx with mountain lion
by zachyl on 2013-01-26 21:34:07

I think I found a fix....at least it completely fixed my problem with no negative side affects and I haven't really seen anyone say it(I could have easily overlooked it). While my computer was booting I held option and went to system restore and then clicked reinstall mountain lion. This does not affect your user files or programs and just reinstalls the mountainlion system files. After this was complete my computer started just like it did before with all of my old files, programs, and even background intact and the pod worked perfectly for well over an hour with no crackling.



Re: crackling / artefacts studio gx with mountain lion
by pedroturbay on 2013-01-30 16:11:24

Hey guys, I'm coming to say goodbye! Thanks a lot for the company these months. I'm moving to a new device, new life. It's been more than 6 months without a minute recorded without those explosion in my ear and I got pretty tired of it.

Hope you guys make a little money to escape from this too.

Here is the end of my suport ticket that was opened on Sep 21th:

DEAR HUGO,

Didn't work.

First when I tried to update using Monkey the app was shuting down (tried to reboot the system a lot times...) I'm sending it atached.

Then I installed the new driver. Recorded for 5 minuts and then it exploded once again with that big noise that goes fading away in 30 seconds. After it's gone when I say something on the mic it has a little pop too.

And this was the end of the line for me. The end of Line6 2. I'm really impressed with the shit support you and your crew gave me and the other users.

Not only took more than 6 months to release a new driver but there was the lack of transparency and the absence of true information for us.

You may shut this support ticket down because I'm throwing this device on the trash now. I'll never buy Line6 products and will try to tell everyone about this pleasant story we had.

So long, thanks for nothing.




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