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"Programming purchases on hardware failed"
by Capity on 2012-08-31 06:37:57

I just bought and installed an UX2 after my UX1 stopped working. Everything seems to authorize correctley, but when I press Install my model packs I get the error message; "Programming purchases on hardware failed 0xff from server - Not found". Help would be appreciated!



Re: "Programming purchases on hardware failed"
by Capity on 2012-08-31 07:07:10

i tried to unistall everything, did not work. I even tried changing usb ports. Then I tried to de-authorize my ux2 and now I'm stuck on DEAUTHORIZATION PENDING and I get the same error message; "Programming purchases on hardware failed 0xff from server - Not found"........



Re: "Programming purchases on hardware failed"
by TheRealZap on 2012-08-31 07:19:59

you need to call support:

http://line6.com/company/contact/">http://line6.com/company/contact/">http://line6.com/company/contact/

or submit a ticket

http://line6.com/support/tickets/add.html



Re: "Programming purchases on hardware failed"
by ttchan2006 on 2012-09-02 06:49:28

me too~

i have live in hk,what can i do.....



Re: "Programming purchases on hardware failed"
by lleonidas004 on 2013-03-26 03:37:39

I know this thread is very long time ago but I just want to share. I bought a new ssd to replace my hdd. So after I have installed all the drivers and important apps, I planned to install my ux2 next. Then I just use the installer and install it.

After that I go to line 6 account to de-authorize my computer and device. The computer is successfully de-authorized, but the device de-authorization is pending. It said that i should remove it using license manager.

So I did go the license manager and try to remove the device but failed with an error

"Programming purchases on hardware failed 0xff from server - Not found"

So I found within this community a guy said he just use different usb port and then it worked.

Before I go futher, I have P8Z77-V deluxe motherboard so, it has 4 USB 2.0 and the 6 USB 3.0 at the back. When I first installed it, I plugged it into USB 3.0 port. So I try to plug it into other USB 3.0 port, it does not work. So I try to use the USB 2.0 port and BAM!! it worked!!

I hope this info help.

And for the tech team at Line 6, this is something they should look at.




The information above may not be current, and you should direct questions to the current forum or review the manual.