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Toneport UX2 - Mountain Lion - Apple Logic
by wigginsn on 2012-09-27 12:28:33

I experienced heavy distortion/crackling following the upgrade to Mountain Lion (OSX 10.8.2). I noticed that an update (Line 6 Audio-Midi Driver 7.1.9) was available on the Line 6 site to resolve the problem and installed it.  This partly works.  The audio recording is no longer distorted all of the time.  However, the sound does become distorted after 1 or 2 minutes of recording and then clears up after another 30 seconds.   Really frustrating.



Re: Toneport UX2 - Mountain Lion - Apple Logic
by Triryche on 2012-09-28 05:46:08

That sucks.

I know it's a PITA, but I would contact Line6 directly via a support ticket or phone, they need to be aware the issue.

http://line6.com/support/tickets/add.html

Line 6 - North America

Line 6, Inc.
26580  Agoura Road
Calabasas, CA 91302-1921

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.

Line 6 - Europe

Line 6, Inc.
The POD
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ

Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT



Re: Toneport UX2 - Mountain Lion - Apple Logic
by wigginsn on 2012-10-03 23:23:15

Thank you.  I just raised a ticket. 

The UX2 has been unusable since Mountain Lion launch in July and I'm hoping that they can fix this soon. I'm going to start researching other products out there.  Maybe I can sell this to a Windows user and switch to Apogee or something a little more "Apple" friendly.



Re: Toneport UX2 - Mountain Lion - Apple Logic
by srvblooze on 2012-10-11 20:48:37

Agreed. Fuck this- it's been going on for MONTHS now. I'm going to buy a competing product and throw my Line 6 shit in the garbage. As I understand it, all the Amplitube and Apogee stuff works just fine. Thanks for nothing, Line 6.



Re: Toneport UX2 - Mountain Lion - Apple Logic
by srvblooze on 2012-11-24 00:56:02

I ended up buying an Apogee JAM interface. Much smaller than the UX1, and it works great for the MAC/iPad/iPhone- all of it. Sounds better somehow too.



Re: Toneport UX2 - Mountain Lion - Apple Logic
by kirktatnall on 2012-11-27 06:31:26

I must say this issue has actually directly cost me money. I had to stop a recording session every minute and a half and find a punch point for an upright bassist that I was paying by the hour. On top of it all it made me look like an ass.

I've went through this several times now with line 6 and Mac software updates. How long has mountain lion been out now, and the problem still exists.  That says to me that they don't really care or they are blatantly incompetent.

Frankly I've had enough. I WILL NOT BUY LINE 6 RECORDING PRODUCTS AGAIN. Thank you for being a continual pain in the ass every time there is a Mac software update.



Re: Toneport UX2 - Mountain Lion - Apple Logic
by wigginsn on 2012-12-04 15:38:52

Well, couldn't sit around waiting for Line 6 to help so tried a few things and I have some solutions

SOLUTION 1: Apogee One purchased and installed - works fine!

SOLUTION 2: I used time machine and rolled back to Snow Leopard.  UX2 now working as normal.  Not ideal though because data added to apps such as Aperture during the Mountain Lion period was not accessible, so.....

SOLUTION 3: Created a 60Gb partition on my Macintosh HD. Made a clean install of Mountain Lion on the partition.  Downloaded most recent drivers (Sept 2012) and the UX2 is now working as normal for the last week and no signs of distortion. No other 3rd party apps such as Spotify, Skype, Flip4Mac, RealPlayer, LogMeIn were installed in the partition - just ML and Line6. The bare minimum for making music. Likelihood is that the problems are caused by either upgrading from previous OS to ML, upgrading from previous Line 6 drivers, conflicts with other apps.

I hope this helps some of you

Nigel

iMac

10.6.8 (Snow Leopard) & 10.8.2 (Mountain Lion)

3.06 Ghz

4GB



Re: Toneport UX2 - Mountain Lion - Apple Logic
by alvindoff on 2012-12-09 14:49:12

same problem with me



Re: Toneport UX2 - Mountain Lion - Apple Logic
by JoeCool89 on 2012-12-11 14:21:55

Hey fix this!!! I want to record and I'm losing money here!



Re: Toneport UX2 - Mountain Lion - Apple Logic
by Triryche on 2012-12-12 05:50:47

JoeCool89 wrote:

Hey fix this!!! I want to record and I'm losing money here!

I personally think it's unfortunate how long it's taking them to fix this issue and I would be very frustrated too.

Don't take this the wrong way, but seriously, if you're losing money, I would move on. If recording is your bread and butter, a UX2 may not be the best solution, nor is updating an OS when everything is working fine with no contingency plan.

Line6 will eventually get this ironed out, but in the meantime the show must go on...



Re: Toneport UX2 - Mountain Lion - Apple Logic
by Triryche on 2012-12-12 05:52:32

btw, the more support tickets they get, the more info they will have to sort this out, I suspect part of the issue is that it works fine on some Macs but not others.



Re: Toneport UX2 - Mountain Lion - Apple Logic
by JoeCool89 on 2012-12-12 07:01:53

I can understand that, but in my case I got a brand new MBP, so I didn't update anything at all, and I don't have money to get anything else by the time. Anyway you're right it's just frustrating... btw how do I get a ticket?



Re: Toneport UX2 - Mountain Lion - Apple Logic
by Triryche on 2012-12-12 07:15:56

If you scroll up it's the 2nd post in this thread.

You can also navigate there from the support drop down on the upper left of the page or contact us at the bottom.For their sake I really do hope this iron this out soon, IMHO the bang for buck is pretty good (when it works!!!).



Re: Toneport UX2 - Mountain Lion - Apple Logic
by JoeCool89 on 2012-12-12 07:26:14

thanks! link didn't work for me, but went directly from the support section. Raising a ticket now.




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