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UX2 shuts down when something is played
by mertdir on 2012-10-09 07:17:10

Hi,

Its been 2 months since i got a new MacBook Pro (retina-display).

Im still using my old Mac (Snow Leopard) and UX2 works just fine on tha onet.

I plug the UX2 on the new one and the lights on meters and clips turns on.

When I put some music on or do anything that will make sound, all of a sudden, the lights turns off and UX2 stops working. No sound or anything....

Anyone has the same problem or something similar?

(all the drivers are up to date)



Re: UX2 shuts down when something is played
by Triryche on 2012-10-09 07:58:31

If you run the newest version of Monkey 1.56, and have green ticks for everything, then I would submit a support ticket. It seems they still have some bugs to work out on the Mac drivers.

You can contact Line6 directly via a support ticket or phone:

http://line6.com/support/tickets/add.html

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Line 6 - North America

Line 6, Inc.
26580  Agoura Road
Calabasas, CA 91302-1921

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.

Line 6 - Europe

Line 6, Inc.
The POD
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ

Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT



Re: UX2 shuts down when something is played
by mertdir on 2012-10-09 15:40:04

The link you have provided appears to be broken



Re: UX2 shuts down when something is played
by Triryche on 2012-10-09 15:52:50

Try to copy paste it, or at the bottom of the page click :

Support>>Contact Technical Support>>Contact Technical Support.



Re: UX2 shuts down when something is played
by i2iwithjames on 2012-10-19 03:09:54

Yes the same thing for me.

Been using windows for years... finally broke down and bought the best Macbook pro available

downloaded all the latest drivers and same as you... when I plug in and turn on ... no problem...

the minute I choose a sound it turns off completely... From all the posts I am seeing this is the

case for everyone. SO WHEN WILL LINE6 GET THIS FIXED???



Re: UX2 shuts down when something is played
by electrocuted on 2012-10-21 09:13:14

same for me. getting kinda angry



Re: UX2 shuts down when something is played
by wwkkww on 2012-10-30 01:33:20

I have the same problem. My monitor speaker pop few times because of this matter.

Any solution yet?



Re: UX2 shuts down when something is played
by bilbomarks on 2012-12-01 14:05:00

Same issue, same computer, same interface. It's driving me nuts. I installed a flash update once and it seemed to "fix it" for a bit, but perhaps that was just a coincidence. The thing is still broken for me, though.



Re: UX2 shuts down when something is played
by gplawhorn on 2012-12-13 14:49:56

Glad to know that I'm not crazy. It's pretty frustrating. I've never really found Line 6's drivers to be reliable, so I just reinstalled a couple of times before I started investigating. I'll start a ticket.



Re: UX2 shuts down when something is played
by heartcall on 2013-01-01 10:02:21

I have the exact same problem... LINE 6... c'mon!!!




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