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Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by MadDistortion on 2012-10-15 18:03:05

Okay so let me start off by saying I got my toneport UX1 less than a month ago and had no issues, and then out of the blue I started having this horrible crackling, and hissing noises that were constant that almost sounds like a playing card in a bicycle spoke. I tried contacting technical support and ofcourse as you all probably know, they were no help what so ever.

Alright, onto the fix.

As ridiculous as this will sound please bear with me lol. After getting no help from tech support I decided to not stop until I found the issue. I tried to undo everything I did since the horrible sounds started occurring. This includes installing drivers, updating everything ect ect. and I got no results. Now is where it gets interesting. I had moved my ux1 to a more organized cleanly spot on my desk which happened to be a little shelf above my computer off to the right hand side of the desk and this is where the sounds started happening. Turns out there is something in my wireless router/internet modem that is throwing things out of wack in the UX1 causing these sounds. I found this out by picking the whole ux1 unit up and moving it left and right, back and forth as far as you can go with the headphones plugged in and power connected and listening to how the sounds come and go just like that. I couldn't believe it... These sounds have been annoying the crap out of me and I didn't know what to do, I couldn't believe it was something as stupid as that. So here's a tip for all of you that are experiencing problems with your toneports and such, try moving them around your desk to places that aren't only away from your router/modem but away from other electronic devices that could be causing some sort of interferences. I'm guessing that obviously 99% of you are keeping it on your desk considering it attaches to your computer. So please try this and let me know if it works for you, I am extremely curious to see if this solves any of you peoples issues.

And if it did work for you... YOU'RE WELCOME!



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by adaniel87 on 2012-10-16 18:35:07

I'm glad you found a solution; I still haven't. Unfortunately, I would bet that the fact that yours worked after you moved it was a coincidence. I say that because it's not likely at all that these problems are due to electronic interference: none of us had any problem until we upgraded our OS to Mountain Lion. Any noise from interference, if there was any, would have been there before the software upgrade.

That said, I have no idea what the problem could be, but it's almost certainly a software issue, not a hardware issue, because this is affecting a number of different Line 6 product models.

As has already been said many times throughout this message forum, shame on you, Line 6. This is without a doubt the worst and most frustrating software support problem I have ever experienced!



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by Triryche on 2012-10-17 06:04:51

MD,

Glad you found a solution!!

Currently I think the issue most Mountain Lion users are having may be related to the drivers (but I don't think you are using a Mac).

But if tech support did not point you to the USB Troubleshooting guide, that is indeed a shame, that is usually one of their first recommendations for snap, crackle, pop, hizzle, sizzle... issues.

#6 on the guide does instruct to disable wireless networking devices as part of the troubleshooting process.

http://line6.com/support/docs/DOC-4282

As">http://line6.com/support/docs/DOC-4282">http://line6.com/support/docs/DOC-4282

Asfor the ML issues, there was a work around that opening POD Farm first would resolved the rice crispies, but then Apple updated ML, and Line6 released a new driver. It seems one or the other, or both confounded the issue. I do hope Line6 gets this ironed out soon, I know how frustrating it is and can only imagine how many Mac users or getting turned off.



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by hulbert on 2012-10-18 06:32:22

Like the Rice Crispies definition . Where I'm from (and where I live now) it's called Rice Bubbles, but the snap, crackle and pop happens at breakfast all over the world



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by MadDistortion on 2012-10-22 17:21:12

I'm sorry that this wasn't any help to you. I wouldn't know much about mountain lion at all. I dislike mac computers with an insane pasion, I use windows. Mac computers are nothing but garbage in a fancy shell. A newly formed company by the name of apple found a way to polish a turd and persuade everyone to buy it because of its fancy retro look.



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by marcin79w on 2012-11-02 11:03:37

I don't know where that noises came from, but I've foud that some actions ussualy stop them:

- turning of Wi-Fi at home (and in Laptop or PC);

- restarting computer and turning of the TonePort form AC for a while;

- unplug and plug TonePort;

- reinstaling drivers;

I think that very good idea is to make a computer only for recording music. I'm gonna try to build something like: no graphic card and sound card, no internet, no any games and programs, Internet connection, ect in that PC. Just Windows, DAW, TonePort drivers, big hard drive, RAM and integrated graphic card.



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by msmith14 on 2013-01-18 06:38:55

How can we use our new device when the crackling makes it substandard? (POD HD500)

IMAC27 - 3GHZ (quad), 8GBRAM what is up - dispose in a large fire?



Re: Are you getting hissing, crackling or popping noises? Possible Fix! Worked for me!
by pedroturbay on 2013-01-30 16:11:14

Hey guys, I'm coming to say goodbye! Thanks a lot for the company these months. I'm moving to a new device, new life. It's been more than 6 months without a minute recorded without those explosion in my ear and I got pretty tired of it.

Hope you guys make a little money to escape from this too.

Here is the end of my suport ticket that was opened on Sep 21th:

DEAR HUGO,

Didn't work.

First when I tried to update using Monkey the app was shuting down (tried to reboot the system a lot times...) I'm sending it atached.

Then I installed the new driver. Recorded for 5 minuts and then it exploded once again with that big noise that goes fading away in 30 seconds. After it's gone when I say something on the mic it has a little pop too.

And this was the end of the line for me. The end of Line6 2. I'm really impressed with the shit support you and your crew gave me and the other users.

Not only took more than 6 months to release a new driver but there was the lack of transparency and the absence of true information for us.

You may shut this support ticket down because I'm throwing this device on the trash now. I'll never buy Line6 products and will try to tell everyone about this pleasant story we had.

So long, thanks for nothing.




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