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UX2 Issue in License Manager
by brunopv on 2012-10-17 10:16:30

I'm having problems when I try to install Add-Ons in my POD Studio UX2 (yup, the black one) via License Manager.


My device recognizes the following factory Add-Ons:

FX Junkie (Model Packs), POD Farm 1(Software), POD Farm 2 (Software) and Propellerhead Record (Software).

<a target=new href=http://line6.com/support/servlet/JiveServlet/showImage/2-322810-68470/line6_1.jpg"class="jive-image" src="/servlet/JiveServlet/downloadImage/115576/line6_1.jpg"/>

But when I click the Install button, only the following Add-Ons appear in the list of installed:

FX Junkie (Model Packs), POD Farm 1(Software) and Propellerhead Record (Software).

<a target=new href=http://line6.com/support/servlet/JiveServlet/showImage/2-322810-68471/line6_2.jpg"class="jive-image" src="/servlet/JiveServlet/downloadImage/115577/line6_2.jpg"/>

The POD Farm 2 does not appear in the list. When I try to open the program I get the message that my interface is not authorized to My Computer. No sound is listened.


<a target=new href=http://line6.com/support/servlet/JiveServlet/showImage/2-322810-68473/line6_4.jpg"class="jive-image" src="/servlet/JiveServlet/downloadImage/115578/line6_4.jpg"/>

The POD Studio UX2 is registered it in my profile. I use Windows 7 64bit. I installed Line6 Monkey, downloaded drivers, POD Farm 1 and POD Farm 2 with the latest versions available.

I hope you guys can give me a solution for my issue.

Thanks

Bruno

PS: Images from this thread from the user adesz444.



Re: UX2 Issue in License Manager
by Triryche on 2012-10-17 10:26:12

What happens if you run the Monkey?

Green ticks for everything?

Also make sure you have all your Windows updates, especially concerning C++.

I have seen other users with strange POD Farm behavior related to lack of Windows updates.



Re: UX2 Issue in License Manager
by brunopv on 2012-10-17 11:38:39

Yes, green ticks for everything in Monkey (Didn't installed Gearbox).

Do you recommend any special update? My Windows automatically updates itself.



Re: UX2 Issue in License Manager
by Triryche on 2012-10-17 11:52:20

If you do regular updates, you should be good there. But this is the specific one that can cause issues.

http://www.microsoft.com/en-us/download/details.aspx?id=14632

Have">http://www.microsoft.com/en-us/download/details.aspx?id=14632">http://www.microsoft.com/en-us/download/details.aspx?id=14632

Haveyou tried authorizing the computer too?



Re: UX2 Issue in License Manager
by brunopv on 2012-10-18 00:14:32

I authorized everything in the first time, then I saw a post that said it isn't necessary authorize my pc cause i'm using line 6 hardware.

I really do not understand why my POD Farm 2 is not authorized by the License Manager or why it disappears from the list of Add-Ons.



Re: UX2 Issue in License Manager
by Triryche on 2012-10-18 05:41:28

Yeah, that's a head scratcher!!

You could try different USB ports and temporarily disable any firewa;lls and antivirus software.

IF that doesn't work I would try uninstalling everything using the Unistaller in the Line6 Tools folder and start over. (I know, huge PITA).

If you still have issues I would contact Line6 via a support tickect (or call).

http://line6.com/support/tickets/add.html

border="0" cellpadding="0" cellspacing="0" class="text">

Line 6 - North America

Line 6, Inc.
26580  Agoura Road
Calabasas, CA 91302-1921

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.

Line 6 - Europe

Line 6, Inc.
The POD
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ

Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT



Re: UX2 Issue in License Manager
by brunopv on 2012-10-18 08:55:24

I'll do every step from the start. Deauthorize everything, uninstall everything, reinstall only pod farm 2 (with drivers, monkey, license manager), then I'll try to use my UX2 in a different usb port, authorize...

If that doesn't work I'll try to plug my UX2 in a different computer.

Thank you for your time.




The information above may not be current, and you should direct questions to the current forum or review the manual.