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Older Variax Parts NOT Available
by Mark_Redfern on 2012-11-10 03:11:24


Hi Everyone

Before I get started I would like to say good things about Line 6.
The products I own are amazing.
So far when I have needed Customer Service here in the UK, it has been very very good.
This Forum is excellent and the knowledge within is invaluable.

That said .....

My Variax 700 Electric Trem is about 8 years old. Its the best guitar I have ever owned and I have owned a few. (Gibson Les Paul Standard, Fender Telecaster, Fender Precision Bass) All of the guitars I owned will be vintage by now as I had them from the 70's onwards. My Variax (and all of yours) are modelled on these Vintage Guitars.

Line 6 are very quickly running out of spare parts for the early Variax's of which many are going to begin to fail like mine has. But you cannot buy replacement components for them. It appears that Line 6 have made a deliberate decision to stop stocking parts for older Variax's. They more or less said this on the phone.

This may be because they want you to buy a new one. I will not be buying a new one for a couple of very good reasons.

1/ Several people have said (and I agree having played all three JTV's) that my Variax is superior in build quality.
2/ I cannot justify spending another £1000 to replace mine, especially if they are going to be superceded too.

My Variax cost me just under £1000 eight years ago which is right up there with many mainstream guitars. I am confident that all those other guitars bought around the same time will have replacement parts available. Yes I understand that Variax is a different animal but I believe that should not be a reason or excuse to allow it to become obselete.

A modern guitar like this should not become obselete.

Surely Line 6 dont want Variax to have a label similar to that of the plastic Casio Midi Guitar or the Sinclair C5 scooter.

Who of you out there agree with me that Line 6 should always keep an adequate stock of replacement parts so that we can go on proudly owning our Variax's for years to come.

Lets face it my Variax could inspire other people to buy one.

A working Variax is a much better advert than a duff one !

Maybe with enough People Power Line 6 will realise that making Variax last over time will be better for us and for them in the long run.

Mark



Re: Older Variax Parts NOT Available
by amx05462 on 2012-11-10 03:31:00

while  moraly you may be correct.   that is not   good   for line 6  bottom line  and thats  to make  money.

i think the  only way i can  put it to you is this... would  you   ask apple  computers  to  continue  to supply  you with  floppy disks ?

  when you bought your  variax . you  and everyone  else  who bought  one  knew   that they would be buying  a computer  in a guitar,,

and   sooner  or  later  they would  upgrade  that   . well they have   just like  apple  has  upgraded  there computers.

  i understand  your disapointment   but   it comes  down to   this. if you  plan to keep  depending  on an old  piece  of  electronics .  you have to stock up  onparts   yourself  not  depend  on the  manufacturer  to  hold  on  toparts  forever.   btw   those  parts  they  hold  are   reinventoried  every  year   for  tax  purposes.     it gets  to a point  where  even if they sell them  .  they make  nothing on them  having   paid    taxes  multiple times.

  my brother  likes  to  play with  very  old  radios...  try getting   tubes( valves) .. if you can there  very expensive.. there  are  a few  small ones  that are  also  resurging   for    tube  amps..  but there  are   alot that are  not    avalable.  so when he sees  someone  selling those   he  buys them and stocks them for  himself.   point  being   ..this is  where your  at..

the  company  is in business  to make  money..  they have  moved  on.  your  choices  are  simple  .. 1   upgrade..  or 2   try to find  parts  on  ebay  3  buy  a couple  of  oldies    canablise  them for parts    and  stock them  yourself.



Re: Older Variax Parts NOT Available
by Mark_Redfern on 2012-11-13 15:44:42

Hi amx05462

Thanks for your reply and your opinions which are happily received.

I would contest a some of your points though as follows:

Of course Line 6 are in business to make money, I dont have any problem with that at all. If they werent, I wouldnt have a Variax and we collectively wouldnt have any of the brilliant products they make. There are many ways to make money in a business though. Keeping your existing customers happy is as valuable a concept as gaining new ones. There are many statistics based around how unhappy customers can be very damaging.

If there were any spare parts for my Variax I would buy some right now.

If they made the new JTV better than the one I have maybe I would re-invest.

And that would only be on the basis that I wouldnt find myself in the same situation again

Your second point about floppy discs .... well who in their right mind would become emotionally involved with a floppy disc. There is no comparison between an out and out computer product and a guitar.

When I bought my Variax I knew it was cutting edge technology but I was buying a GUITAR first and foremost.

Sure - upgrade all you like but my guitar body could potentially be around for decades and all I want to do is be able to keep playing it.

As far as I remember there was no warning that parts would not be available until they ran out of them. Maybe if I knew that parts would become obselete I would have stocked up.

I dont know about tax laws so I cant comment on that, perhaps it should be factored in to the resale value of parts

The point about your brother is different in that HE CAN still buy the parts form somewhere, its unlikely theres going to be a job lot of Variax VDI / Jack input assembly units at my local auction house any time soon. If there is I will probably do exactly what your bruv does. I could buy a whole one off Ebay but whose to say it might not have the exact same fault

The company could still make money by selling me the spare parts I need (and many others), make them expensive if they have to but dont just allow my Variax to be relegated to a wall hanger

Another alternative would be to allow the purchase of a whole new set of guts that they produce now for the JTV to go in my Variax

Cheers, Mark



Re: Older Variax Parts NOT Available
by silverhead on 2012-11-13 15:52:50

Mark_Redfern wrote:

....

When I bought my Variax I knew it was cutting edge technology but I was buying a GUITAR first and foremost....

But still, the pre-JTV Variax is a COMPUTER first and foremost. It has a guitar-oriented human interface as opposed to a traditional display screen, mouse and keyboard, but at heart it IS a computer. Only with the JTV and its mag pickups can one argue that it is actually a guitar. And with the JTV, when the computer eventually fails or becomes obsolete as all computers do, you still have a guitar.



Re: Older Variax Parts NOT Available
by Mark_Redfern on 2012-11-13 15:55:00

Hmmm..... I just had two thoughts:-

1/ How much different is the VDI / Jack assembly on the new JTV's to that on my Variax 700? Are they the same? They look the same ? Can I just buy one of those. I'll be asking Line 6 UK tomorrow, but my guess is that if that was possible they would have told me .... right?

2/ Would Line 6 sell the whole set of guts that are in the JTV's to fit in my 700?



Re: Older Variax Parts NOT Available
by silverhead on 2012-11-13 16:01:37

I think your best bet is to acquire a spare sets of parts by buying a second Variax. The price of a used Variax 700 is essentially the price of the onboard electronics. The guitar body/build is valued at near-zero in the used marketplace.

The JTV guts are not available for sale without the surrounding body/build. This is a continuation of the previous Variax policy. In any case, they wouldn't fit in the old Variax 700 without physical modifications that would simply not be cost effective.



Re: Older Variax Parts NOT Available
by Mark_Redfern on 2012-11-13 16:13:23

Silverhead

Well that's not how they were advertised and sold in those earlier days - no way did they say this is a computer that you can pretend for a while is a guitar then throw away when it breaks, maybe one day we'll put some real pick ups on it and then you can call it a guitar.

It was advertised as the Guitar to beat all guitars. I have just done a search to see what was said about the 500 when it first came out: here's the first one I came across ...

Variax isn't just a guitar -- it's a revolution. With a single beautifully crafted instrument, you'll have instant access to a showroom full of the world's finest sounding guitars. Variax is the definitive combination of traditional guitar craftsmanship and Line 6's pioneering modeling technology. Imagine what you could do with a Variax.

Stage

For years, guitarists have struggled with the fear of losing their most prized guitars on the road. You could probably count on one hand the amount of players who actually drag their one-of-a-kind vintage Strats, Teles and Les Pauls* to every gig. It's even worse for acoustic players. Even if you decided to pull out your favorite old acoustic, getting a properly miked acoustic guitar sound at stage volume can be an absolute nightmare.

What if you could take one guitar and not only have all your electric needs covered, but have a pristinely miked acoustic sound at the touch of a 5-way toggle switch? Sound too good to be true?

Studio

Talk to any working studio guitarist and they'll tell you that traveling with a guitar trunk the size of a small car is the norm. When the red light is on, and you're expected to come up with "the right part," the last thing you want is an uninspiring guitar sound. Even if you have the right guitar in your road case, it's still going to take you few minutes to change, re-tune and get back into the vibe of the track. With Variax you'll be able to audition 25 different guitars all at the turn of a knob. Now that's inspiration at the speed of creativity.

Of course, for the rest of us who just want to demo an acoustic-heavy song at home before the dog and kids start making the "sounds of war," Variax will become indispensable. You'll be able to record a dobro, sitar or 12-string all without having to worry about mics or the bleed from the TV in the next room. Variax will help you be as creative as humanly possible with the 20 minutes you have after work and before you have to drive the kids to football practice and ballet lessons.

Collection

There's something magical about playing a 50-year-old guitar. Even better is a guitar that's actually been "played" every day of that half-century. Those instruments have a sound to them that only comes from the passing of time, hundreds of sessions, thousands of gigs

Silverhead, ask Line 6 if they consider Variax to be just a computer - I would love to hear them backtrack every advertisement they called it a guitar. Talk about turning happy customers into unhappy ones. Jeeze !!!



Re: Older Variax Parts NOT Available
by amx05462 on 2012-11-13 18:57:23

well mark  the bottom line  is  this .  how we  see it or  how  l 6  marketed it  is all    alot  of  nothing..    what it  is  is that l 6  isnt stocking parts and  those  are  your  options  if   the  parts for the   new    guitar dont match up.

if they dont   then id  suggest  you  take silverheads  suggestion.



Re: Older Variax Parts NOT Available
by Mark_Redfern on 2012-11-14 03:26:29

I have been in contact with Line 6 UK this morning and the development so far is this:

  • The VDi in the JTV is too different to the 700 type, therefore is not useable

But ...

  • Luckily the very helpful and sympathetic Chris said that he has a recovered VDI / Jack assembly in stock which I can purchase

My immediate problem appears to be solved but I still maintain my original arguments that there should be parts available and that My Variax is a Guitar that utilises a computer not the other way around.

My car has an onboard computer - Is it a car or a computer?

So does my washing machine, maybe I'll try to get a tune out of it and stick a pair of underpants up my Jack socket



Re: Older Variax Parts NOT Available
by silverhead on 2012-11-14 05:38:53

Glad you got the immediate issue sorted out, Mark.

A couple of years ago I bought a used Variax 300 and had all the electronics transplanted into a Warmoth-built body/neck. It plays beautifully but, of course, eventually parts will fail. So I bought another used one and I keep it for parts.

You might want to keep an eye out for a used V700 at a good price. It will be cheaper than buying all the individual parts separately, and in fact it's the only way to get the motherboard since Line 6 never has sold that without the surrounding guitar.



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2012-11-14 10:02:08

Mark_Redfern wrote:

My car has an onboard computer - Is it a car or a computer?

So does my washing machine, maybe I'll try to get a tune out of it and stick a pair of underpants up my Jack socket

If the computer fails in those in ten+ years' time, I bet you'll have the same scenario, no parts available.

I have many synthesisers. My JD-800 is coming up for twenty years old. Even when it was just ten years old it was getting difficult to get replacement keys, sliders, switches etc. Should Roland keep supplies for these and even older synths? Where do you draw the line with technology-lead instruments? I have stocked up on replacement keys and switches myself.

You can't really compare the ongoing maintenance of a regular guitar that has very simple common electrical components (and not many of them) compared to something with DSP chips, VDI sockets etc.

I certainly think hi-tech components should be kept by a company for a minimum of ten years though.



Re: Older Variax Parts NOT Available
by tricky66 on 2012-12-01 08:56:16

I can't comment on the similarity of 700 versus new VDI socket, but, the form factor is designed to fit Neutrik Ethercon plugs and, as such there may be parts from that supplier that can be used to effect a repair: http://www.neutrik.com/en/ethercon/ethercon-chassis-connectors/">http://www.neutrik.com/en/ethercon/ethercon-chassis-connectors/">http://www.neutrik.com/en/ethercon/ethercon-chassis-connectors/

When Workbench first came out (after about a year of vapourware existance) there was no ready supply of VDI cables in the UK. I made up my own using Neutrik parts and quality, flexible CAT-6 cables from RS. They cost about £10 each to assemble, You may find that you can utilise what the main manufacturer produce.

Regarding piezos. I found, when I needed a replacement that LR Baggs were vert good at supplying direct.



Re: Older Variax Parts NOT Available
by blueyes on 2012-12-06 07:19:07

i`m only new to line6 gear and bought variax 700 electric and hd500.. if i`d have known about the variax spare parts not being available, i`d never have bought it and the answers that you`re getting back off line6 experts here are disgraceful.. it`s like we have your money and now we dont care.. what about THE CUSTOMER KNOWS BEST AND IS ALWAYS RIGHT...  i`m gonna sell off my gear and NEVER EVER EVER EVER buy line6 again EVER!!!!!!!!!!!!



Re: Older Variax Parts NOT Available
by amx05462 on 2012-12-06 08:03:41

while  i can   understand   how  you feel about  the  guitar  crapping  out    the  main thing  is  its sounds  are generated  by  a  computer  board  inside.  

also  while  l 6  in its  own way were  misleading    as to support  and  parts  avalability  ..common sense  should  lead you   to believe   that nothing  electronic  is  supported  forever.   

were  you to  own say a commodore  64.   would  you still  expect to  have parts  avalable?

  otoh   l 6  is now  asking   everyone  to trust  in them again  with the jtv..

honestly    i dont blame  you if  you  never  buy another  one  of there products  because   the  original  variax  was  faulty   from day one ..  i guess it all comes  down to   wether  you want to take a gamble  again.  and  based  on past performance   i would  not..

otoh  .. who else can you go to  for this  tech?



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2012-12-07 17:48:19

blueyes wrote:

the answers that you`re getting back off line6 experts here are disgraceful.. it`s like we have your money and now we dont care..

Sorry, I think you are a bit confused on our posts. We don't get money off Line 6, the comments posted were those of each individual - that's just the way I see it. You see it differently. It doesn't make our posts 'disgraceful' - they're just our (unpaid) opinion.

I look forward to seeing your stuff on eBay - please posts links when you decide to sell everything.



Re: Older Variax Parts NOT Available
by blueyes on 2012-12-21 15:14:39

JUST TO LET ANYONE ELSE KNOW IF THEY HAVE THE SAME PROBLEM (HAS JUST HAPPENED TO ME TOO, THAT MY VDI INPUT HAS BROKEN)... THOMANN ARE SELLING THEM FOR 4EURO



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2012-12-26 12:42:46

Could you post a link?



Re: Older Variax Parts NOT Available
by blueyes on 2013-01-15 22:37:40

sorry i dont have the link as a mate of mine thats good with electronics done the work.... you can find thomann (germany) on line... he did show it to me but all i can remember is that it was in the digital connections section... i`ll try to get the info off him and up load the link



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-16 21:44:25

Is there any place I can get these at? Please help.

https://www.globalfulfillment.net/gfsnet/line6/10Expand.aspx?ProductCode=98-030-0034

Any chance I could just order these straight from LR baggs? I noticed the X bridge uses the same piezo elements.

Also, I'd like to say that the arguement of the Variax just being a computer isn't very good in my opinion.

Would you apply this thought to a synthesizer? They're computers too, but people pick special kinds of synths out because of what they can do. Plenty of digital/computer technology lasts more than 5 or 10 years. and if Line 6 doesn't want to alienate their costomers, they should definitely try to support even the old Variax users. Bricking our old Variaxes isn't going to help convince us get a JTV.

A lot of the reasons why people own old Variaxes or purchase them is because they can't afford JTVs, at least not right now, so if you really want to convince us to get a JTV, the best thing would to show that they'll support us while we have the old one, or else, realisticly, people will turn their backs and not upgrade in the future.

I'd also like to mention that there are a lot of artists out there that use old Variaxes to put them into their own custom guitars to use the Variax system. Ex: Dustin Kensrue of Thrice.



Re: Older Variax Parts NOT Available
by deany on 2013-01-18 09:20:36

I emailed L R Baggs the other day to ask the same thing,. they told me they could provide them for 15 dollars each plus shipping and handling to the UK



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-18 14:45:27

Nice, same. They asked if I was in the US though. I think they do both, because I googled and say a topic of someone refferencing someone asking to buy piezo pickups from outside the US to contact LR baggs.

I'm really happy about this because I JUST, JUST got my 600 a week ago, and the D string's piezo keeps cutting out if I use my tremelo. I can't really return it at this point and I think it's work just replacing the piezo then returning it anyways.

This is why I'm so upset about Line 6 apparently discontinuing stocking, because it's the worst timing in the entire world.

Like I said Line 6, The JTV is some serious cool stuff, but we don't have the resources to upgrade to stuff like that right now. Another thing, some of us might even like the old ones better, for example I'm loving the maple neck on my 600, and none of the JTV models offers one.

I know their best interrest is the best way to make profit, but I don't really see how telling people they're being forced to upgrade is profitable, if not just plain alienating.

For someone to own a Variax, especially an old model, that means we have a LOT of faith in the technology, and I think Line 6 should respect that, how we decided to pick up a Variax because we believed in what it can do and offer. A POD and a Variax are 2 different stories. A POD shapes your tone, but the Variax is the guitar itself, the instrument, the thing we use to generate the sound in the first place, and to liberally use a Variax is a strong statement, both as a guitarist and to Line 6 theirselves.



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2013-01-19 17:41:46

clay-man wrote:

Also, I'd like to say that the arguement of the Variax just being a computer isn't very good in my opinion.

Would you apply this thought to a synthesizer? They're computers too, but people pick special kinds of synths out because of what they can do. Plenty of digital/computer technology lasts more than 5 or 10 years. and if Line 6

Well I own many synths and I would say none have ever been officially supported past ten years, so your example isn't a very good one really.



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-19 23:56:04

But it doesn't mean that we should just live with products dying within 5 years. Like I said, devoted Variax users put a lot of faith in the guitar. Guitars should be repairable to decent extents. If they computer motherboard is broken in half or something, that's a fair arguement that it's time to get a new guitar, but just something inconvenient happening that restricts you using the guitar properly should be fixable.

If you REALLY want to compair it to a computer, it's a bad comparison, because you can always fix and upgrade that specific computer. If a part craps out, you can replace it with another part.

Line 6 should support minor repairs for the old Variaxes, even if it is minimal, It's not going to cost them anything, in fact, they'll be making money if they do.

Like I said, NO ONE is going to go out and buy a JTV just because someone on the telephone said "Oh well we're not supporting your guitar anymore, go buy the JTV please", so if you want to make money, support old Variax users, so they stay with Line 6 and continue to buy your products.

Electronics can fail, but if they're well built, they'll survive many decades.



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2013-01-20 05:50:15

clay-man wrote:

But it doesn't mean that we should just live with products dying within 5 years.

I absolutely agree. I was referring to the original topic of this post which was about keeping spare parts after ten years, not whether a piece of kit should last ten years. However, as my Variax300 hasn't died I can't claim that they only last 5 years when it's lasted at least the 8 years I've had it (might even be be ten, don't remember when I got it).

clay-man wrote:

If you REALLY want to compair it to a computer, it's a bad comparison, because you can always fix and upgrade that specific computer. If a part craps out, you can replace it with another part.

Line 6 should support minor repairs for the old Variaxes, even if it is minimal, It's not going to cost them anything, in fact, they'll be making money if they do.

I never compared it to a computer. In any case, when my computer crapped out twice it has always been the motherboard I had to replace, so they obviously don't build those to last. I have never been able to get the same motherboard twice as they seem to replace models every year or two, so no ten year support there. The difference is that a computer motherboard is a generic replacement, whereas a Variax MB is a custom board.

I do not disagree with you that these parts should be available for replacement though - I'm just saying that not any electronic musical instruments I have used have parts availability beyond ten years.

clay-man wrote:

Electronics can fail, but if they're well built, they'll survive many decades.

I would change that to electronics will fail, but if they're well built, they'll survive many decades.



Re: Older Variax Parts NOT Available
by BigChas52 on 2013-01-20 12:26:48

I bought a 60" LED smart TV in December 2011.  It cost about $2,000 USD (well more than a Variax 700 ever did).  Eventually it will break, or grow obsolete; being replaced by newer models with more features.  If it breaks, I do no expect that the manufacturer will have parts to repair it, unless if breaks in the first couple of years.  That's the way it is with consumer electronics.  The stuff that Line 6 makes is no different.

I have worked for several high end enterprise computer manufacturers.  Even in that space, repair parts only tend to be available for 5 years from the date that the product is withdrawn from the market, and then, only if the customer is paying a hefty annual fee for support, which pays for the manufacturer to keep those parts on hand.

Perhaps Line 6 should offer extended support, for a price (which I doubt more than a few would pay), that would pay L6 to keep spare parts in stock.  Even then, eventually it gets to a point where the technology becomes obsolete, and component parts are no longer available.

I feel your pain, and have sympathy, but at the end of the day, Line 6 kit is no more than consumer electronics, with a limited lifespan.  Someday it WILL fail, and will need to be replaced.  The fact that it is a guitar makes little difference.  Eventually the electronics will fail, and you will be left with a canoe paddle with strings; or a just OK guitar with mag pickups, in the cast of the JTV's.  In the mean time, enjoy it for what it is; an extremely versitile musical tool, that will have a limited lifespan.



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-20 16:23:54

Electronics will fail because of the complexity in design of how it functions, hundreds of traces, solid state pieces and other electronic parts that could get corroded or malfunction over time that would render the entire electronic part useless, but high build quality and durability quality can prolong and protect it for a long time.

Maybe the electronics part is acceptable for fail, but obvious other parts of the guitar should be easily replaceable. LR Baggs are still making piezo elements, so I don't get why Line 6 can't keep stocking those. I know they're not going to stock up motherboards and CPUs, because that's rediculous, but other easy items should be supported.

You argue that it's been 10 years since the original line up's conception, but the product itself was just discontinued only a few years ago. People could have bought a Variax really late (Like me) and just because a new one came out a few months shouldn't mean that our guitars should be a lost cause. They could have at least gradually cut it off, not just instantly.

I just think they should keep AT LEAST MINOR support for the old models.



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-20 16:31:56

I agree and disagree really. It's electronics, yes, but that's what Line 6 is about. They should at least attempt to make their electronics nicely durable.

Your TV will fail eventually, but TVs last a very long time usually.

You argue that it doesn't matter that it's a guitar or not, but it really does. If it doesn't matter, no offense, but no one will want their guitars if they treat their line of guitars like toys. In fact, I think this is one of the reasons why some people bad-mouth these guitars, because of their build quality to real guitars.

Guitars theirselves are electronic, just not as complicated as a Variax, minus the CPU and all other things, but they barely fail unless you inflict actual damage to it.

Maybe another reason why JTV was born was to replace the faultyness of the original line up. I don't know, but like I said, they should keep at least minimal support for old Variaxes, and not wade out the support so quickly when there are literally people who bought brand new old Variaxes just a few years ago.



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2013-01-21 14:32:35

clay-man wrote:

You argue that it's been 10 years since the original line up's conception, but the product itself was just discontinued only a few years ago. People could have bought a Variax really late (Like me) and just because a new one came out a few months shouldn't mean that our guitars should be a lost cause.

Well I wasn't arguing that at all. Two ideas are getting mixed up here: 1. How long a company should support a technological product and 2. How long technological products should last.

Certainly there should be support after discontinuation of the product. How many years that should be though is a different argument. Should the ten years support start from the beginning of the product's life or the end?

clay-man wrote:

I just think they should keep AT LEAST MINOR support for the old models.

I don't disagree with this idea.



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-21 19:48:20

The support should happen throughout the lifespan of the product, then wade out after at least 5 years when it's discontinued.



Re: Older Variax Parts NOT Available
by Mr_Arkadin on 2013-01-22 04:13:49

clay-man wrote:

The support should happen throughout the lifespan of the product, then wade out after at least 5 years when it's discontinued.

Sounds like a plan.



Re: Older Variax Parts NOT Available
by Londonbabe on 2013-01-24 01:17:47

The longevity of a product, the build quality, the availability of spare parts and the attitude of the manufacturer towards their existing customers is an intrinsic part of the value of a product.

It's a very short-term business if you always have to depend on new customers, because you keep failing your old ones so much that you never get repeat business.

Line 6 know these jack plates fail, and their refusal to keep making and supplying replacements to their existing customers only has the effect of guaranteeing that none of them will ever buy another Line 6 product again.

To say it's a computer and you should expect it to fail is a ridiculous attitude. To have an £800 guitar become useless because of a £20 part is unacceptable.



Re: Older Variax Parts NOT Available
by clay-man on 2013-01-24 17:35:17

Exactly what I'm feeling. Like I said, people just bought brand new old models from legit stores not even that long ago, and expecting only 3 years left of support of the guitar just because of the JTV line is kind of a sickening/stomach turning experience, because as a guitarist, you should be able to repair these things like any guitar.

I'll point out once again, the act of treating these guitars like consumer products instead of legit guitars is exactly why naysayers say things like "These guitars are like toys", because that's how it's being treated. I know it's a business, but a business HAS to keep open ends to maintain their customer base.

I also think I have to come clean here. I think Line 6 is a great innovative company, but I've been hitting some bad apples with their stuff lately.

I originally bought a GX to do simple guitar recording, that failed in less than a year, and I kind of strayed away from Line 6 because of this.

I heard of the Variax guitars last year and I decided to give Line 6 another chance, because they honestly do have amazing products, but I can't say that their build quality for durabilitation is the same. I wanted a JTV, but I can't afford it, so I thought I'd meet half way for the time being and get an old model off ebay. The guitar was absolutely superb and I love it, but when I adjusted the intonation on the D string, something horribly went wrong. The piezo started to get quiet and make noise.

I had to jiggle the wire a bit and all, and it would keep going out everyday especially when I use the tremelo.

Now, I took off the tremelo in fear of it going out like that, and so far it's fine, but where is the part I can get to replace it? Well Line 6 JUST decided to pull out from supporting old parts RIGHT when I needed it, and what do you know, the first thing to go is the exact part I need.

I still like Line 6, and I'm trying to understand this all, but please be more loyal to your customers than that.



Re: Older Variax Parts NOT Available
by planetjimi on 2013-02-28 07:12:38

Line6 is doing this so that you have to buy the new model when your old one breaks down. This move is for profit. The only proprietary part in the variax is the board(s) (all other components are standard electronic parts. It would cost line6 pennies per piece to have a batch of boards made to keep in stock. Think about it ... All those cheap electronic products with circuit boards are made the exact same way at a factory in china or elsewhere. The boards cost pennies to make. This is line6 way of making you buy a current model without any regard for you or your loyalty to their past products.  Just my two cents.



Re: Older Variax Parts NOT Available
by amx05462 on 2013-02-28 08:33:35

while you may be right    in what you said ...   im sure the  stock holders  will  say   you are  not  and that they are interested  in selling  the  new  model  .     but  morally   i have to side  with you  on this.



Re: Older Variax Parts NOT Available
by clay-man on 2013-02-28 09:23:23

I'm pretty sure if we wanted to upgrade and had the money, we'd do that by now. If our guitar breaks down, we're not going to buy a JTV, we're most likely going to get another one of the same guitar from Ebay or something.



Re: Older Variax Parts NOT Available
by amx05462 on 2013-02-28 09:33:08

thats a very good  point  . and  thats  where  i got  my 300 in the first place  because  i couldnt  afford  a 700  at the  time



Re: Older Variax Parts NOT Available
by planetjimi on 2013-02-28 10:03:31

Some will. Most people know nothing about or will even attempt fixing electronics, so geting spares off ebay is not an option. Not to mention a lot of people don't want to take a chance on ebay. When they take it to the authorized repair center and are told that it can't be fixed because parts are not available they will have no other option.



Re: Older Variax Parts NOT Available
by amx05462 on 2013-02-28 10:33:11

i can tell you i wont  be upgrading    in any forseeable  future  . why?  simply because  i have no confidence  that  this   new  version will hold up any better than the old  one.

in the  words  of  gomer  pyle..." fool  me once  shame  on you  fool me  twice.....shame  on me"

i would  have to see that they were  much more  reliable   than the first lot to  even give upgrading  a thought. being  as ive seen some  of the new  ones  on ebay already..   that gives  me  great pause.




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