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Pod HD Pro Connection Error
by tonymdm on 2012-11-20 12:55:03

I just bought a Pod HD Pro from Zzound's B-Stock meaning it had been opened before and/or refurbished.

When trying to connect it via USB I get the error message from Monkey: "The Pod HD Pro you are connecting to is not valid Line6 Hardware".

I updated both Monkey and the USB drivers and tried again, still getting the same error message.

I also tried registering it on the Line6 website through my account and it tells me that the SN is wrong... "ESN could not be verified. Please confirm the supplied USN. ( Error: 523)"

Can anyone tell me why this might be happening and what I need to do? Thanks

UPDATE:

I got it to connect in line6 Monkey, but the ESN shows to be all zeros... I read somewhere that this means it has to be sent back?



Re: Pod HD Pro Connection Error
by XxPetruccixX on 2013-01-16 10:25:06

Hey man, start simple for sure! 

1)  Make sure Line 6 Monkey is up-to-date

2) Un-plug the POD from the computer and shut it of - turn it back on

3) Try a different USB port (I had the same problem and did all of these - plugged it into the usb port on top of tower instead of in front and it worked)



Re: Pod HD Pro Connection Error
by silverhead on 2013-01-16 10:37:57

Yes - an ESN of all zeros means that the device has been tampered with - usually this means it was repaired improperly/incompletely. Take it back to Zzounds (if you have a return period) and have them reinstall a proper security chip (Electronic Serial Number).

If it can't be returned you will need to have it repaired at an authorized Line 6 service centre.




The information above may not be current, and you should direct questions to the current forum or review the manual.