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Support community for JTV.


No response from Trouble Ticket (Is Line 6 support always this slow?)
by adessmith on 2012-11-28 07:09:28

I created a trouble ticket for my brand new JTV-59, 3 days ago.
No one has responded yet.

I have been a dedicated Line 6 customer for about 10 years now, and have purchased about a dozen of their products (About $5k worth over the years) but have never had any need for technical support until now.

Are they normally this slow?



Re: No response from Trouble Ticket (Is Line 6 support always this slow?)
by silverhead on 2012-11-28 07:46:00

Perhaps the recent Thanksgiving holiday in the U.S. has slowed things down and permitted a bit of a backlog to build up. Many people had several days off work last week.



Re: No response from Trouble Ticket (Is Line 6 support always this slow?)
by TheRealZap on 2012-11-28 09:09:10

i'd always advise calling if you need help quicker: http://line6.com/company/contact/

">http://line6.com/company/contact/">http://line6.com/company/contact/



Re: No response from Trouble Ticket (Is Line 6 support always this slow?)
by Line6Hugo on 2012-11-28 15:09:04

Hello,

Sorry for the delay.  As silverhead noted, with our support department being closed for a couple of days last week, we came back from the Thanksgiving holiday with more support inquries than normal.  We are working through them and will get to your request in a timely manner.

Regards,

Line6Hugo




The information above may not be current, and you should direct questions to the current forum or review the manual.