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Support community for JTV.


Firmware update won't download
by irchamandy on 2012-12-09 12:23:27

I have tried to download the firmware update for the JTX guitars but the link hasn't worked for weeks.  I have emailed them a couple of times about it but have been ignored.  Is there another way to get the firmware update?



Re: Firmware update won't download
by YirWaffy on 2012-12-09 12:32:25

Line 6 now requires you to open a ticket to get direct support (or call them):

http://line6.com/support/tickets/

And choose the Contact Technical Support link.

To troubleshoot your problem here you will need to provide more information, such as:

- Which version of Windows or OS/X are you using? 32-bit or 64-bit?

- Are you connected directly to the computer or through a USB hub? (you need to connect directly)

- Do you have the latest version of Line 6 Monkey?   http://line6.com/software/?submit=Show&name=Line+6+Monkey">http://line6.com/software/?submit=Show&name=Line+6+Monkey">http://line6.com/software/?submit=Show&name=Line+6+Monkey

- Do you have your 1/4" jack plugged in and the power turned on on your JTV?

- Is your battery fully charged?

- What error messages are you seeing or what is the problem step during the update?

Edit: Additional useful info here: http://line6.com/support/docs/DOC-2680">http://line6.com/support/docs/DOC-2680">http://line6.com/support/docs/DOC-2680



Re: Firmware update won't download
by irchamandy on 2012-12-09 12:34:41

This is not my problem (please see my description above).  The link on the web site is my problem.  I can't even download it because the link on the web site doesn't work.



Re: Firmware update won't download
by YirWaffy on 2012-12-09 12:36:10

Which link? The update is done through Line 6 Monkey.




The information above may not be current, and you should direct questions to the current forum or review the manual.