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JTV 89 Failed Flash Update.
by Octo777 on 2013-01-28 12:19:17

Took the plunge, bought an JTV 89 and it arrived today.

Spent about 30 to 45 minutes playing it and getting to know it before deciding to update it.

Went through the checklist before updating and made sure my HD500/drivers etc were all up to date too.

However, the update failed and I retried a good 10 times to no avail.

From that point, I had no sound coming out of the guitar.....all the appropriate lights turn on and off when activated, just no sound.

Decided to try updating via the supplied USB hub with the battery etc making sure I also had a jack plugged in, but after installing all the required drivers, my PC found the hub, but couldn't find the JTV.

Hooked it back up to the HD500 and realised there was sound coming out when I had the jack lead in, but not from the mag pick ups, the sound was coming from the piezo but changing the blade or tone position made no difference to the sound, only the volume was working and Monkey couldn't find the JTV.

Is there anything I can do to factory reset the guitar without having to reflash it? Because obviously I can't reflash it because it's just not being recognised.

Anything else I can try before giving Line 6 a call first thing?



Re: JTV 89 Failed Flash Update.
by Krontab on 2013-01-28 12:33:59

Unless this helps, I got nothing: http://line6.com/support/docs/DOC-2679



Re: JTV 89 Failed Flash Update.
by Octo777 on 2013-01-28 12:37:08

Afraid not, as I said in my post, I'd already been over that check list before I attempted the update.

The fact that Monkey can't find the JTV either through the USB hub that came with the JTV or my HD500 means that things really don't look good.....



Re: JTV 89 Failed Flash Update.
by Krontab on 2013-01-28 12:44:04

I feel for you man. Call Line 6 or swap it out where you bought it.



Re: JTV 89 Failed Flash Update.
by Octo777 on 2013-01-28 12:47:27

Yeah Line 6 are gonna love me....already in the process of having a dud Stagesource L3m speaker that wouldn't power on the day I got it replaced.....

I guess you buy enough stuff from the same manufacturer, you are occasionally going to get a dud, or if you are as lucky as me, two duds in the matter of a couple of weeks!



Re: JTV 89 Failed Flash Update.
by Krontab on 2013-01-28 13:00:17

Yup had my line6 duds as well. 3 UX8's, 2 POD 3 Live and 1 DT25. I get to wondering if the store I buy from hates them.



Re: JTV 89 Failed Flash Update.
by TheRealZap on 2013-01-28 13:06:23

i seem to remember a version 1 variax trick of holding down model select...

but highly doubt the same works on the jtv's because the knobs are alot more multifunctional to begin with.

anyway just thought i'd mention it in case it helps jog a memory or 2 out there....



Re: JTV 89 Failed Flash Update.
by Octo777 on 2013-01-28 13:26:45

TheRealZap wrote:

i seem to remember a version 1 variax trick of holding down model select...

but highly doubt the same works on the jtv's because the knobs are alot more multifunctional to begin with.

anyway just thought i'd mention it in case it helps jog a memory or 2 out there....

Figured it was worth a shot so gave it a try and although it didn't fix my problem, it certainly did something as instead of there just being one click when you plug the VDI in, the click was delayed till you release it along with another couple of clicks so it was doing something, just don't know what.

Even tried monkey again after that to see if it had at least allowed it to be shown there so I could reflash, but nope.

Gonna give up and call L6 UK in the morning.



Re: JTV 89 Failed Flash Update.
by adessmith on 2013-01-28 15:34:38

Try a generic ethernet cable (maybe you have a bad cable).

You may want to pull the battery out first and put it back in just to "reset" things... You never know...

What are the LEDs doing on the workbench USB adapter?



Re: JTV 89 Failed Flash Update.
by Octo777 on 2013-01-29 01:07:38

adessmith wrote:

Try a generic ethernet cable (maybe you have a bad cable).

You may want to pull the battery out first and put it back in just to "reset" things... You never know...

What are the LEDs doing on the workbench USB adapter?

Excellent call on the cable.

I tried the cable I got with the Variax on my Variax Acoustic 700 and it was providing power, but no sound like on the JTV.....

Went back to the VDI I had been using initially and I was getting sound out of the JTV, but it was still frazzled in that the models were not working. However, the kicker was that with my VDI cable, the Monkey found the JTV again so I was able to reflash.

Granted it took 4 attempts for it to work and was coming up with an unknown MIDI error (CODE 800009000) each time and if I tried to do it again straight away, it would come up with error (CODE 8000900C) Midi Device Timeout and I had to restart my POD again for it to even attempt updating the JTV.

SOOOO fricken happy it's working!

Again adesmith, many thanks, you have saved me a lot of hassle and grief with such a simple solution that I had completely overlooked!



Re: JTV 89 Failed Flash Update.
by TheRealZap on 2013-01-29 04:31:06

niiiice! surprised you didn't wait for the 89F but rock on anywayz!



Re: JTV 89 Failed Flash Update.
by snhirsch on 2013-01-29 04:32:18

Do you actually have a MIDI interface or device in your computer?  Monkey seems to get very confused by certain sound cards.  I typically run Variax Workbench and firmware updater in a VMware Windows XP machine hosted on Linux.  Unless the virtual sound card is disabled, Monkey hangs hard while searching for (non-existent) MIDI devices.  I've seen several postings here that suggest this can happen with real hardware as well.  You haven't said whether you're on a PC or Mac platform, but if the audio can be disabled from the BIOS setup that may work around the errors you mention.

FWIW, once the firrmware update has been done I can re-enable the sound and Workbench runs fine.  It appears to be only the firmware updater that has issues.



Re: JTV 89 Failed Flash Update.
by Octo777 on 2013-01-29 04:43:28

Yeah, I was so relieved that I managed to bring it back to life!

I don't mind Locking trems and I've never had any of the issues people who don't like them seem to raise, but to be honest, I don't have the time to faff about with locking trems anymore and when I did have them, I barely used them. Haha.

I am currently running Windows XP and I've had various sound cards and device drivers installed on it over the years so there could well be reminants of an old device/driver in there somewhere which could be causing the Midi errors.

I'm not going to worry about that too much at this time as I have a new Windows 7 64bit PC arriving in a few days and I'd like to think that I won't have any of the same issues I've had when it arrives, which is why I am going to wait till it comes before I attempt to update my M20d. Haha.



Re: JTV 89 Failed Flash Update.
by TheRealZap on 2013-01-29 05:20:22

I'm with you on that one... like having some trem options in the arsenal bigsby/floyd/strat but mostly don't use them. I'm curious how the 89F handles the modeling though.



Re: JTV 89 Failed Flash Update.
by Krontab on 2013-01-29 05:55:43

Great to hear you got it running!




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