Please be aware that your warranty is only valid in the region where you purchased your unit. For instance, if you buy your unit in Germany, then you must have the unit serviced in Germany, or within that region. If you live in South America, you will be interacting with the distributor for the country that you live in. It is for this reason that Line 6 recommends that you always buy your unit locally. Distributors can be found at http://line6.com/find/distributor/.
You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair.
Q: Are Line 6 warranties transferable?
A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet.
Q: Do I get a warranty if I bought a unit online, like at eBay?
A: Products purchased from the web store at www.Line6.com, or at the official Line 6 Direct stores on eBay and reverb.com carry a 90-day warranty. If you purchase a Line 6 product sold as new from an authorized Line 6 retailer with an online storefront, the standard warranty applies as if it were purchased in a physical store. If you purchase a used unit from an individual on eBay, you do so at your own risk with no warranty offered by Line 6, unless the seller includes a copy of the original receipt to transfer the warranty to you.
Q: Do I get a warranty if I bought a unit used?
A: The only way to redeem warranty on a used item is to have the original purchase receipt, dated within the product warranty period. So if you fail to get such a receipt, the manufacturers warranty will not be honored.
Q: What do I do if I need a repair?
A: Please refer to our Product Repair FAQ for detailed instructions.
The Warranty DOES NOT Cover:
•Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
•Damage due to liquid contamination.
•Damage resulting from any use other than that it was intended for.
•Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
•Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
•Damage in transit as a result of inadequate packaging or protection.
A quick summary of US-only warranty periods is included below, as warranty is determined by the distributor your warranty may vary.
General Warranty Periods
36 month parts and labor warranty
24 month parts and labor warranty
X2-branded Wireless Products. If the X2 product has a 7-digit serial number, it is covered with a two year warranty. If the unit has a Line 6 serial number that starts with (21), it is covered for one year.
12 month parts and labor warranty
All amplifiers, including speakers
Helix family of products
AMPLIFi family of products
Firehawk family of products
BackTrack/BackTrack + Mic
FBV Controller pedals
POD units (except Pocket Pod and Pocket Pod Express)
Line 6 Branded Wireless Products
Stompbox modeler pedals
ToneCore Pedals (Module AND Dock purchased together as one unit)
Variax instruments (one-year parts and labor for electronics and a limited lifetime warranty on wood)
90 Days parts and labor warranty
MIDI Mobilizer I/II
Mobile Keys 25/49
Pocket POD and Pocket POD Express
ToneCore Docks (purchased individually)
ToneCore Modules (purchased individually)
POD Studio GX, UX1, UX2 and KB37
Variax Workbench Interface
All Power Amp and Preamp Tubes
Any refurbished (B-Stock) Line 6 product
90 day warranty
Amp covers and custom carry bags
EX-1 Expression Pedal
DC-1g Power Supply (when purchased separately)
DC-3g Power Supply (when purchased separately)
PX-2 Power Supply (when purchased separately)
30 day return period
Add-on software licenses (except iLok)