Hey everybody. We wanted to take a moment to say we hope you and your families are all safe and healthy in this surreal situation and give you a quick update on operations at Yamaha Guitar Group.
At YGG HQ in Calabasas, we are doing everything we can to reduce the number of people in the office. Only critical operations that need to be in the building are reporting to the office and our offices are temporarily restricting visitors to the facility. Our development team is still hammering away remotely, and we are doing everything in our power to keep everything moving forward. Our distribution center is open at the moment and fulfilling orders. Of course this could change based on local regulations that are changing daily, but as of today, we are shipping product.
Our Customer Support team is operating remotely, and while there may be some longer than usual response times, we are answering calls every day and responding to your tickets.
Our manufacturing facilities in southern China are up and running, though at reduced output levels. The situation in China seems to be improving and we are hopeful we can get back to full production over the coming weeks.
Lastly let us just say please keep making music! If we ever needed your talent, it’s now! The world is in a weird place right now and the amazing music you all produce is truly a blessing and a much needed escape from the stress of everything going on right now. You all rock!
Stay safe and thank you all! Here's an update from Senior Director of Operations and Customer Service Frank Ritchotte: