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TABLE OF CONTENTS MANY of the questions asked here are NOT covered in the manual. Yours is covered in the first couple of sections. We're happy to help with those questions that are not covered, but we're not going to re-type the manual for you to explain the absolute basics of use!

For the tone & just overall 'amp' sound, the cab & mic are crucial, and wrapping your head around the different combinations of cab/mic isn't easy at all, given the vast number of mics, cabs, placement options, etc. So I always recommend The best IR in the world, really sounds great with pretty much any genre, simplifies a lot the entire tone-finding process. setting the Sag setting of the amp tends to make things tighter; less muddy. Always at 0 for me. Proper use of EQ For the impedance issue, if you don't have a pod go with the impedance issue then you don't have an impedance issue and adding buffer pedal shouldn't make a significant change. But that said; Which particular amp(s)? Not all models nor all amps are created equal. https://www.youtube.com/watch?v=Bz9tO4-kAG4 L6 really models the amps electronic components. And even 2 amps of the same brand/model can sound different, not to mention tubes... The blind tests I've seen of real gear vs L6 Helix/Go/etc., pretty much demonstrate that it's on par; really hard to differentiate. It's really all about your ability to tweak the tone. And not everybody likes the same amps/tones either. A lot of the amps you've mentioned are favorites in the lineup, and for me they're just plain meh.. Don't think it's particularly related to the amp/model, maybe more about your own playing style, your guitar, preferences, tweaking ability, tone-preference, etc., So as there's a ridiculous 100+ amps in the thing, just find a dozen amps that work for you, and forget about the rest. That would be my advice. But, it's definitely fun to explore amps and their history, and learning how people use them and how to make them work; plenty of tutorial videos and tweaking PGO tones, so I'd definitely start off with that too! Oh and don't be afraid to use the L6 amps either. Revisited them recently and they're pretty awesome. Definitely nothing wrong using them over 'real' amps; they're just that; improved versions or tweaks of existing amps; amps that could exist, or maybe couldn't due to electronic vs DSP, but honestly they sound great, I'd get rid of all Marshalls in PGO instead of them in a heartbeat! Not 'worse' in any way.

Definitely not normal and you've covered the basic troubleshooting steps. Open a support ticket. If it's still in warranty or a known issue you may luck out.

You don’t mention what Helix device you have, but here’s a quote from the Helix Rack manual. ”MIDI Bank/Program Changes Helix responds to traditional MIDI CC, and Program change messages from an exter- nal MIDI device (or from MIDI software via USB) and will recall setlists, presets, and/ or snapshots accordingly.” Consult the MIDI section of the manual for your device.

Which Helix Native meter are you referring to... there are two which help in getting the gain staging accurate within the plugin. Adjust the level controls as needed to get the right values on the meters, don't just set them to 0 and hope for the best. I like to set my input level on Native around -18/-20... hard hits would push it to about -12. Set like this I find Native reacts similar to my LT with the same preset. Next, gain stage the plugin as you add/remove blocks) until the output meter is very similar. I'm not familiar with Main Stage so I don't know what your meter options are... but I can say that "Dbfs" will be very different from any "K metering" when referring to numbers only. I honestly don't care about getting a match in numbers here... I just make sure I'm not peaking anything. You are not mentioning what you use for an interface. If you have the option, set the input you use to "Instrument" or "High Impedance". That will load down your pickup in a more familiar way than LINE or a Mic Pre will.

You need to assign the parameters to the Snapshot controller. Simultaneously push and rotate the associated encoder knob to do so. The parameter value will appear in brackets when properly assigned.

You are correct. Your license is yours, not attached to the device. The device allowed a discounted price which is now not available to the new owner.

Wow, lots of really good comments here. Thanks. Just following up. So it sounds like there may have been slight differences and it was ALL in my head..... however, the bottom line is I am very very happy with what I have now. I absolutely love it. Just for background if anyone is interested, I play mainly my tele and can go from very clean to dirty clean to crunchy to more hairy overdrive (not metal but more warm bluesy full overdriven state). I used to use the Zed amp as a base and then have 3 stomps (one to up the amp drive and adjust volume, the Minataur(sp?), and either the Temo or the Compul drive. with the latest update, I started using the Clarity as a starting point. It is really clean and has a ton of headroom and stays clean. I then use combinations of stacking the Prize Drive, the Teemah! and the Horizon Drive to get the different levels of overdrive I need. it is great! at least for me! I also use snapshots to switch between modulation effects: Chorus, Trem, 145 Rotary, Script Mod Phase, and no modulation. I have those 5 snaps assigned to one footswitch so I can roll through each of those and turn on the one I need. I also have a snapshot that I use for spacey sounds which turns on the chorus, delay, and another reverb. I used the command center to assign that to a foot switch that rotated between the spacy and the clean. Unchecking the snapshot option on the drives and amp lets me keep my tone the same no matter the other snapshots. I am sure there are improvements, but this works great for me now and gives me a ton of options. Clar PzTH DD C .hlx

You realize that this is an 8-year-old thread and the person you're replying to hasn't been back in 7 years? I'm thinking their problem was solved, and they never got around to reporting back. FWIW - after they replaced some boards on mine 6 years ago, the digital I/O (AES and SPDIF) have worked fine. I see you're a new member so WELCOME and BEWARE of ZOMBIE THREADS! They'll eat your brain! ;-)

The 8i6 has S/PDIF. Assuming that when you say Heilx you mean the FLOOR model, not the LT, this is how I do it with my 18i20. NOTE - the 18i20 uses different USB #s - 9/10 (7/8 on the 8i6); 11/12 (5/6 on the 8i6): With the 8i6 set as the ASIO Device in your DAW. Guitar>Helix>Helix FX (OD/MODS etc)>Path 1 Output Block=DIGITAL Helix SPDIF OUT>8i6 SPDIF INPUT DAW Track Input USB 7/8 (SPDIF)>Plugins>DAW Track Output 5/6 (SPDIF) 8i6 SPDIF Output>Helix SPDIF IN>Helix Path 2 Input=DIGITAL>Helix FX (Delay/Reverb etc)>Path 2 Output Block Helix MAIN Outs In Focusrite Control you want the SPDIF Outputs (not MUTED) set to "SOFTWARE (DAW) PLAYBACK 5/6". All other Inputs MUTED. Whichever 8i6 Outputs your speakers are connected to should be set to whichever 8i6 Inputs your Helix MAIN Outs are connected to. In my case I connect the Helix XLRs to the 18i20 Inputs 1/2 from where I can use Focusrite Control to route to the 8i6 Outputs 1/2 (Studio Monitors). 3/4 (Powercab), 5/6 (FRFR112). This configuration provides minimal latency as the signal chain is DIGITAL from Helix to Scarlett to DAW to Scarlett to Helix with the only AD/DA conversions at the Helix Input and Output - the path from the Helix Main Outs through the Scarlett to the speakers is analog. To RECORD the final Helix Output setup another track to take its INPUT from whichever 8i6 Inputs the Helix Main Outs are connected to - in my case Inputs 1/2. If you have an LT you can still do this, but unless you use the LT as your ASIO Device you'll be adding conversions.

I don’t understand what you’re getting at. Perhaps it’s just terminology. Is ‘Sunset’ the name of a preset, an FX block, or something else? You talk about turning a preset on and off. That’s confusing. At all times there is exactly one preset that is active (don’t think of it as being ‘on’). The active preset is replaced by a different preset (not ‘turned off’) when you activate/select a different preset. You can turn FX blocks within a preset on and off. You don’t turn presets on and off; you activate/select them. There is always exactly one preset active at all times.

Nice! Yeah one thing with Go is that you basically have to go through the manual... So many options, definitely won't be able to fiddle your way exploring every option... Gets even worse once you get to effects with 26 different parameters, many of which really aren't very intuitive, as the manual doesn't go in depth for many of the options and settings... descriptions of amps, cabs, models, etc., vs 'real' counterparts: https://helixhelp.com/models/ Added effects details (settings, etc.) https://line6.com/software/index.html?hardware=All&name=POD Go Edit&os=All&submit_form=set Then, there's all the million tricks and subtleties; things you wouldn't think/know on your own; so can be learned via guides, tutorials, tweaking videos/articles, etc., sigh ... That's all time spent not playing or practicing guitar though. LOL Not exactly sure what gain there would be to increasing cab volume? But on volume topic; the channel volume of the amp is basically the 'pure' volume, while the Master volume simulates how a real amp reacts to increased volume; gain/saturation. Ex; Gain 3, Ch. vol 10, Master 1, would result in low gain/distortion. While Gain 3, Ch vol 1, Master 10, would simulate a real amp pushed to max volume; so your '3' of gain would be much different with both. (tube saturation and all) Same goes with your chain; boosting volume before hitting the amp block, vs boosting volume after hitting the cab block will result in quite different gain/distortion characteristics/feel. Even for EQ. Ex; you can use the EQ as a boost, increasing volume, and again, placing it before or after the amp block will affect the distortion characteristics of the amp.

Solved this with some fiddling, based on @grdGo33's recommendations and others': Some amp models seem to be set at a medium (~5.0) gain with low channel volume, which doesn't sound great out of the box for those amps. I reduced the gain and increased the volume, which immediately improved the quality in relation to the other amps. I saw a post suggesting increasing the volume on the cab block (something I've never thought of doing), and that likewise made a huge difference. Like, 2-6 dB. I also mucked around with mic placement and other cab settings, which helped me fine tune the tones I've been looking for. This might be commonplace for people more experienced with amp modeling than I am, but I didn't realize how big of a difference these settings can make. Comps and EQ also help, but my main issues were with the amp and cab settings themselves. Thanks again for the suggestions!

Thank you so much for your thorough reply! Thanks--I will look into this! I've had trouble getting any Marshalls or Matchless's to sound like I want them to. Some of the Fenders are quite OK, and I definitely like the Cartographer, PRS's, and Soldanos. The Friedmans/Placaters sound more like a Marshall amp than the Marshalls do, which I just can't wrap my head around. I'll follow your advice! I do like the Line 6 Epic one. I guess I've just been trying to dial in the same sounds (using similar amps/cabs) that I've found elsewhere, and having trouble with all the fiddling required on the POD Go to get similar results.

Read The Manual https://line6.com/data/6/0a020a41edfe64823e79e9cdc/application/pdf/Helix LT 3.0 Owner's Manual - English .pdf

This is true if the footswitch gets it's power from the device/cable... Some third party footswitches (eg: The FS-6) use a battery for the LED's

That depends on your personal usage and requirements. I use Helix Native along with my Helix Rack and find the benefits are: - I can record both a wet and dry track simultaneously in my DAW (Cakewalk by Bandlab and/or Reaper). - I can use the Native plugin to reamp the dry track rather than using the Helix Rack hardware. My guitar tone can change repeatedly and continuously during the recording project development. I never need to replay a guitar part for tonal reasons (technical playing skill, now that’s different….). - I have the same familiar user interface in both Native and HX Edit. Anything I can do in Edit I can do in Native, subject to hardware restrictions (e.g. no FX Loop). Also, in Native I can remove the DSP limitations of a Helix device, and am limited only by my PC resources. - I can swap compatible presets between Helix Rack and Helix Native, meaning I immediately and easily have the same tones that are on the recording when I play live. - Helix Native is a very powerful plugin FX processor for lots of things other than guitar (vocals, synths, drums, …).

It's useful when asking for help to provide details such as computer OS and DAW.

Try uninstalling and reinstalling the driver?

I think what makes this feel odd to you is that the idea of a preset is confined to Helix Native, not to the DAW or the project, and that's consistent behavior across ALL Helix products. In fact it's pretty much consistent with the vast majority of plugins. This simply mirrors the behavior across all Helix products and allows Helix Native to behave consistently with all other Helix units and be a part of the Helix eco system. But the fact is this behavior is consistent with most plugins used in the DAW world, it's just handled differently. Most plugins provide for users to create their own presets outside of the manufacturers presets and they're referenced by the name the user gives it. If you change the behaviors but not the name, those behaviors will change for all projects that use that named preset. This is because plugins have no inherent knowledge regarding what DAW projects they're used in. If you create a new preset under a new name that will only be used in each DAW project that uses that new renamed preset.

Hi, This has been an ongoing issue for quite sometime now, but it recently came back to the top of the list of problems with "amp sims", that will also include Helix Native. To save me from lots of typing, you may want to get some insight from a few videos on YouTube. Here ya go:- This is what started the ball rolling. Even more info. Even more info. Hope this helps/makes sense.

There is a Global Setting that lets you specify what you want the big Volume knob to control - XLR, 1/4”, etc.

Attach a preset where this is happening.

My AKG K240's sound fine. My Sony MDR-V6's sound harsh. Both are "Studio" headphones, so... Play around with different speaker and mic combinations and, oh yeah, those round knob thingies on the amp panel... FWIW - there's no such thing as "FRFR" (full-range/flat response). It's a marketing gimic. There's only what sounds good to YOU.

From the manual, USB AUDIO section: Recording a Dry DI Track For this example, we’ll record guitar into two DAW tracks simultaneously, with one capturing the Helix-processed tone and the other the unprocessed DI guitar. 1. In the Helix Global Settings>Ins/Outs>Page 3 screen, set Re-amp Src (USB 7) to “Guitar” (as shown above). 2. Dial in your desired Helix tone, while keeping the Helix Input and Output blocks both set to the default “Multi” setting. 3. Create two new audio tracks in your DAW software project: Create one mono track to record the dry DI guitar, and set the track’s input to Helix USB 7. Continued...

The editor will not ‘overwrite’ anything you do on the device itself. The editor program does not have its own copy of any settings. It uses the data stored on the device to serve its display. Changes made using either the editor or the device itself are immediately reflected on the device and remain synchronized with the editor display.

I can feel your frustration with this. I currently have 5 audio interfaces. Focusrite Scarlett is my MAIN AI, the rest are built into Line6 and IKMM HW. I have NEVER had this much trouble getting one to work in ANY of the DAWs I've used over the years: Cakewalk; Ableton LIVE; Reaper; Studio One; ProTools; Cubase; Mixcraft; FL Studio - I think there's a couple more that I just don't recall right now. Every one of my interfaces have their own driver (including the two that have died over the years - M-Audio and Roland). If the DIRECT MONITOR button is not the fix, give this a try: Here's a link to DL the actual Behringer Drivers for the UM2. Since this is not an official Behringer site and I do not have a UM2 I can't test them. https://bit.ly/64_Bit_Driver_Behringer Here's a link to where the driver link came from with instructions for installing and using them. He's using a different DAW but combined with my instructions you should be able to figure out the parallels in Cakewalk.

Hello, and Welcome! First things first. This is a user-to-user support forum. NOBODY from Line6 hangs out here. If you want them to see your suggestion post it here: https://line6.ideascale.com/c/ But FIRST, do a search. This has been suggested MANY times. Now for the reality portion of our broadcast. Digital Igloo (Eric Klein, Chief Product Designer) has stated that the L6 product philosophy, at least in part, is that if somebody else is already doing it, and doing it well, they're not going to do it. Fractal does it (I think). Positive grid has been doing it for, like, 10 years? There's probably others, that's just 2 off the top of my head. Here's my view - I don't care. There're enough great sounding amps in Helix that I don't feel the need to invent new ones. Also, the design team has been coming up with new and original amp designs since the POD Bean days. I'd rather see them spending their development dollars doing more of that, and maybe original effects? Anyhow, do post over on Ideascale because you're right, you're not the only one who wants that. But search first and VOTE for all the others who got there before you!

Okay, I posted this back in 2022, and now Line 6 just debuted the POD Express for guitar and bass. Hmmmm ... did I do that? And yes, I just ordered the POD Express for Guitar.

Hi, Yep - You seem to have misunderstood how “true spillover” is implemented. In order to take advantage of it, you have to sacrifice one entire DSP, which means you loose all of Path 2. I would suggest you check out page 21 of the Helix 3.0 Owner’s Manual. https://line6.com/data/6/0a020a3f041b611d61cac763b/application/pdf/Helix 3.0 Owner's Manual - English .pdf Most folks use Snapshots to achieve similar results without the potential loss of 16 blocks in the second path. Hope this helps/makes sense. Happy trails.

I found it helpful when evaluating all of the factory presets to get an idea of what artist/song they were taking inspiration from in trying to duplicate the sound. Most are obvious from the preset names, but some aren't. If was wrong about any or you have any ideas about ones that I didn't figure out, feel free to add to the list. This are the Version 1 preset numbering. PRESET ARTIST SONG 01A US Deluxe Nrm 01B AC30 Fawn Brt 01C Brit Plexi Brt 01D Cali Rectifire 02A US Double Arm 02B Essex A30 02C Cartographer 02D Revv Gen Red 03A Archetype JS 03B Divided Duo 03C Brit J45 Brit 04D Archetype Lead 04A Matchstick Ch1 04B Matchstick Ch2 04C Matchstick Jump 04D PV Panama Van Halen (Peavey) Panama 05A Placater Clean 05B A30 Fawn Nrm 05C Line 6 Litigator 05D Placater Dirty 06A Jazz Rivet 120 06B Fullerton Nrm 06C Brit 2204 06D Voltage Queen 07A Cali IV Rhythm 1 07B Essex A15 07C Cali IV Rhythm 2 07D Cali IV Lead 08A WhoWatt 100 08B Tweed Blues Nrm 08C Interstate ZedJS 08D German Ubersonic 09A Cali Texas Ch1 09B Derailed Ingrid 09C Cali Texas Ch2 09D Line 6 Factory 10A Mail Order Twin 10B Tweed Blues Brt 10C Mandarin 80 10D Line 6 Elektrik 11A Solo Lead Clean 11B Grammatico Brt 11C Solo Lead Crunch 11D Solo Lead OD 12A BAS:Agua 51 12B BAS:Ampeg B-15 12C BAS:SVT Nrm 12D BAS:SVT Brt 13A BAS:Cougar 800 13B BAS:Cali Bass 13C BAS:Woody Blue 13D BAS:Cali400 Ch1 14A CrushDestroy 14B Guns N Sons BBF Guns ’n Roses 14C Chris Buck 14D TheWorldisMad DK 15A FLUFF’D UNDER 15B New Romantic 15C Super Crank JKS 15D CHAOSBREAKER 16A VURNTWAHBbLE 16B Crossroads JS Cream Crossroads 16C Deaf Leopard JS Def Leppard 16D Fullerton Brt JS 17A Gene’sTrickBagJS 17B Vasoline JS Stone Temple Pilots Vasoline 17C Mayer’ish JS John Mayer 17D Robben’ish JS Robben Ford 18A Watt Angel PH 18B Dental Plac PH 18C Full Pan PH 18D Open Chordus PH 19A Supr9 Groove PH 19B DLX Seven PH 19C British Bug PH 19D Bambi Fuzz PH 20A Uber Widedrop PH 20B Vicars War PH 20C Trademark 20D Streets w/o Name U2 Where the Streets Have No Name 21A A Quid For Nutin’ Dire Straits Money For Nothing 21B Another Thing 21C Run Pink Floyd Run Like Hell 21D Cold Shot Stevie Ray Vaughan Cold Shot 22A Boulevard Green Day Boulevard of Broken Dreams 22B Troopah Iron Maiden The Trooper 22C Shining Star Earth, Wind and Fire Shining Star (Also OJays - Money) 22D Fish w/ Teeth Heart Barracuda 23A Straightedge 23B Ridin’ Lightning 23C Every Breath The Police Every Breath You Take 23D Message Botella The Police Message in a Bottle 24A Go This Way Aerosmith Walk This Way 24B Guy In a Box Alice in Chains Man in the Box 24C Come as U Were Nirvana Come As You Are 24D Bloody Sunday U2 Bloody Sunday 25A Tie Yo Mama Queen Tie Your Mother Down 25B Monkey Wrench Foo Fighters Monkey Wrench 25C Bit Like Heaven 25D Waterlung Jethro Tull Aqualung 26A Hangar 9x2 Megadeth Hangar 18 26B Cowboys Pantera Cowboys From Hell 26C Sultans Dire Straits Sultans of Swing 26D Right Next Door Robert Cray Right Next Door 27A Lights Journey Lights 27B Manic D Jimi Hendrix Manic Depression 27C Nothing Clean 27D Breaker o’Hearts Pat Benetar Heart Breaker 28A Real Thing U2 Even Better than the Real Thing 28B Dreamy Lead 28C Funky Meercat 28D Next County Over 29A Rockadilly 29B Filter Native 29C Hull Breach 29D Trem Moods 30A Infinite Space 30B Outpost Theta 30C Wave Rider 30D New Preset 31A New Preset 31B New Preset 31C New Preset 31D New Preset 31A New Preset 31B New Preset 31C New Preset 31D New Preset 32A New Preset 32B New Preset 32C New Preset 32D New Preset

Thanks you everyone - I'll try your suggestions

All different mics and their positions change the tone and the volume of the signal. You can adjust the volume of the amp/cab blocks to level off your sound. But most importantly, once you figure out your main sound, just leave it alone. I do not recommend changing amps/microphones between your presets. Otherwise there will always be volume/tone discrepancies that you can only really discover if you do a sound check at the venue you are going to be playing at. I have picked all the ingredients of my sound and they are the same in every preset / song that I play, always.

If you set Global Settings->MIDI/Tempo->MIDI Base Ch to 1 (or whatever the Strymon is set to) and Global Settings->MIDI/Tempo->MIDI PC Tx to MIDI or MIDI+USB the HX sends PC messages when you change presets. Use this setting, connect both devices with a MIDI cable and to confirm that the Strymon changes presets with MIDI. When it does reset Global Settings->MIDI/Tempo->MIDI PC Tx to Off and use Command Center to program the MIDI PC stuff you need.

Thank you @burningyen for the instructions and @kam_23ca for sourcing the parts. Just replaced mine about 2 years after it snapped off; was hoping I could at least salvage the knob but couldn't dig out the broken pot shaft without damaging the knob.

If I'm understanding you correctly, you would have to dedicate a button to each iteration of the preset you wanted. i.e. One button with snapshot X and preset 2 and another one with snapshot y and preset 2.

I do this too and have observed the same behaviour. I have learned to live with it because I haven’t found a way to keep the level smooth. I would welcome a solution also. While you can change the taper from linear to logarithmic using the Curve parameter, that only applies to an FX block like Vol and perhaps Wah. There is no such Curve parameter associated with the pedal itself, so it is not applicable when using a pedal as a controller for another block’s parameter(s).

FWIW... I use a BOSS FS-6 with my HX Stomp. Rock solid... doesn't budge!

Hi, I'm not entirely sure what exactly is happening here. I downloaded your preset "Volume Pedal Test.hlx" and on the forum it is still listed as 0 downloads. When I try to load into HX Edit it asked if I want to overwrite the current preset, but nothing happens. It appears to be totally blank. To double check I used and on-line Helix Preset Viewer and again the .hlx file seems to be empty. Even stranger when I check the file info it come up with this:- "https://line6.com/support/topic/68369-helix-lt-expression-pedal-working-but-volume-not-changing/ https://line6.com/support/applications/core/interface/file/attachment.php?id=16503&key=86d2efe43e586ba17c694b993f70c0b9" Now it should not be showing as an "attachment.php" as that is something to do with the way the server works. Lots of times when people upload pictures and screenshots they also come up a .php files, probably because they were uploaded incorrectly. Did you use the inbuilt "Drag files here to attach, or choose files..." option in the comment box to upload the .hlx file? It seems something has got corrupted during the file transfer. I order to check your Helix file please try to upload again. Hope this helps/makes sense.

This is a HUGE guess. I haven't compared them but if the single note one's DSP is around 6X more than the poly one, my guess would be that they will be equal. But, like datacomando said, just use your ears. At the very least it will be faster. than asking here.

Hi, The best way for you to ascertain which is best for your purpose is to try it. Let your ears decide - non here can do that for you. Hope this helps/makes sense.

You first need to download and install the latest version of HX Edit, v3.70. Have you done that?

You don’t need a separate midi controller- your Helix Floor will do the job. And you don’t need to adapt presets. Your current Helix Floor presets, imported into Helix Native, should respond to the Helix expression pedal once you’ve configured Cubase to recognize the Helix Native plug-in to receive midi. Since you only want to have your Helix Floor expression pedal to control Helix Native it’s fairly simple: Enable MIDI in all components. Global Settings in Helix Floor Assign Helix Floor as MIDI IN device in Cubase Enable MIDI IN for Helix Native plugin in Cubase Once this has been done Helix Native should respond automatically to expression pedal movements on your Helix Floor device. Give this a try and let me know if it works.

Hello datacommando Actually I did try submitting a support ticket but as of yet all I have gotten as a response was to use the older legacy products and not even a suggestion of anything I could try. All in all I would have thought that with creating the KB article and via the date they did they would have known about this and at least had some ideas, but so far past what is in the article they haven't suggested anything. Would also think it odd for it to even have this be a issue as for people with a personal PC, I don't know to many that do not run it as the administrator, so between that and how they don't have this issue with their other programs, and that all this seems to be is just something that more or less checks for updates, you would think a solution would not be that difficult. At any rate, as such I thought I might try here as perhaps someone out there may have figured out a solution. Thanks

During RECORDING/MIXING it is not important to disable the BIG KNOB. As I said, that is mostly a PERFORMANCE preference. In Helix Global Settings>Ins/Outs set "VOLUME KNOB CONTROLS" to whichever Outputs your speakers are connected to (NOT MULTI!). In your DAW set the TRACK INPUT/INPUT ECHO switch (different DAWS call it different things) to OFF. During RECORDING you'll hear the Helix with DIRECT (ZERO LATENCY) monitoring. You control the playback level of any pre-recorded tracks from your DAW with the TRACK levels in the DAW. The BIG KNOB does not affect RECORDING LEVEL. During PLAYBACK/MIXING you are not PLAYING, so the BIG KNOB simply controls the Output Level of the MIX, which is controlled with the TRACK LEVEL controls.

As mentioned several others have recently reported similar problems with Customtone. Would you mind telling us your solution? Might help others.

Trust me, they don't... it's a user forum. L6 personnel rarely show up. Feature requests have to go in IdeaScale, otherwise nobody "official" will ever lay eyes on it.

I think the Pod Go is hard to beat at it's price point, but Line 6 mfx aren't for everyone. The thing about Pod Go is that there is so much in it and every update adds more. Whilst that's great for most of us, Pod Go isn't 'plug 'n play' and there's a lot to learn. Some folk want something a bit simpler to use with less 'option paralysis' and they are prepared to accept a bit less functionality as a trade off. I was very curious to try out the Valeton GP200, made by Sonicake, and I bought one on approval to put through its paces and compare with my Pod Go. I actually liked it a lot. The GP200 seemed well made, sounded as good as Pod Go, was largely easier to use, and it had some excellent features that Pod Go could benefit from. Of course it also lacked certain features in Pod Go. Ultimately I returned it because it didn't meet my gigging needs, but for home users the issues I had with it may be less of a concern. And if Sonicake can fix the main issues I had, I could well be tempted to buy it again. You can read my detailed assessment here: https://drive.google.com/file/d/1Cq8dk60mWy5gJ_1YveeRtM4-701y0pd7/view?usp=sharing

Half a year later…still no real response from Line6. Just thought I would chime in with my experience - bought a variax (I have severe EMI/RF issues where I live, and it is the only axe I have that is dead quiet for recording - whole other story there). Anyway, workbench HD made me disable core isolation - memory integrity on my Win 11 machine in order for the Line6 driver to work. I read on some other forums how others had done this and didn’t think it was a big deal - but I know a thing or three about how machines get pwned and how memory isolation is actually good thing for the OS to do to help prevent that - so, didn’t feel too comfortable about leaving my windows 11 machine in that state. Figure I would just install workbench when I need to customize something and then uninstall it and reenable core isolation. Seems like even the Line6 uninstallers don’t even do their job right - didn’t remove the driver, entries left in the registry, autorun, etc... I was able to manually delete the driver out of c:\windows\system32\drivers and reenable core isolation, but this is really a lot of work - feel like I joined the Line6 family, but nobody is home - this is basic stuff, and iterate OP’s sentiment - c’mon Line6 - update the drivers and installation/uninstallation packages!

Hi All, so to save some stress and trouble - YES, YOU CAN ALWAYS LOOK UP SERIAL NUMBER ON THE DISPLAY OF THE HX STOMP. What you need to do is: -switch off your HX Stomp XL -press and hold encoder 3 (the third knob the right under the display) -switch on your HX Stomp XL -you should see the serialnumber displayed This is what I got from Line6 support and I just tested this solution as I was missing the serial number sticker as well. I assume this works the same for Effects and regular Stomp. Happy product registration and shopping for discounted Native plugin! :)