Followed it exactly . Here's what I've done so far. After updating my helix lt twice. I was using version 2.30. Haven't did an update in a while so I thought the reason I could not get the 2.6 to work was because of missing the other versions that came before. So I did them one at a time, didn't know any better. So, they installed perfectly. Brought my machine up to version 2.54. Then I went back to the downloads page at Line 6 and selected HX editor for windows 7 and it took me to the latest version of 2.60 editor. which has drivers, updater, ect. all there in a bundle. So, I downloaded as instructed. Opened the editor, clicked on help and then info to make sure I had the 2.6 editor and I did. Did a create backup just fine. closed editor, opened updater and followed the instructions just like I did with the earlier versions I just installed. I kept getting an error message and was instructed to turn off the helix and back on, make sure the usb was directly connected. It was , tried it 10 times same message. so, I deleted the editor and the updater uninstalling the program from my computer and started from scratch . back to Lne 6, downloads and get the 2.6 editor again, then did another backup then closed the editor and tried to update and still getting an error. What am I missing? I know its something simple, probably but I just did 2 updates before trying the 2.6 and I assume it's the same process as I just did....?????? Thanks for all your time,, Don