Leaderboard

Yep. Important to know that the Helix can be used as a sound card, but not the HX Effects.

I’ve had exactly the same problem. It started a few weeks ago and I found a number of similar reports online when I was trying to find out what was happening. I contacted Line 6 at the time and opened a ticket but because it was an intermittent problem that went away after a factory reset I left it at the time thinking it was now ok. The problem is now back and this time it’s much more frequent. I can go a week without any difficulty but without any reason and usually on startup it will freeze and none of the switches will work. If I reboot while holding footswitches 4 and 5 it resets the globals only and this usually fixes it but not always and that’s the main problem because the only fix at that point is a a full factory reset and that wipes out all my presets. I have my presets saved and can reload them but I need my PC with HX Edit to do that and that option is not available to me when I’m gigging. Since this recent change in behaviour my last few gigs have been a challenge because I just don’t know if it’s going to freeze on me during the gig. I’ve stripped my presets down to only the ones I use on a gig and have completely rewritten them from scratch in case one of the files was corrupted. I don’t add or edit anything on a gig day just in case. I’m now having to carry my old Boss MS 3 as a backup. Basically this is just not sustainable. The HX is a brilliant wee unit - it does everything I need in such a clever way and sounds terrific but if I can’t rely on it I think I’m going to have to reluctantly give it up until Line 6 manage to debug what is still clearly very buggy software. I will open another ticket and report back.

Hi Don't know if this helps you, but I made a cheat sheet to have at hand - https://www.dropbox.com/s/w6pvbv1l0t0b5cf/Line6 Helix-Model Summary%2C 2%2C60-P1.0-01.pdf?dl=0. If you like quick info it's handy. If you like it in on-line format there is some sites online. I included this one - http://www.helixhelp.com/, with great info and very useful. I also included another address in the document (could not include it in the post by some reason...) to a forum post with massive info about all models. One on the info sources I used for my document above. I actually think this is the original info that is used on the helixhelp-site. Anyway, really a great job on both places. Enjoy. //Per