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I'm pretty sure it's presets, not snapshots, since the OP mentioned "next song". If the issue is indeed with a volume dropout between presets, I have not ever had an issue with it, because typically there is some kind of a pause in-between songs. For example in my case we play a 4 song medley that goes for 15 minutes, and I always am able to find a place where I can switch to the next preset. I even have one "hybrid" preset that wraps up the previous song so I can start the next song without any interruptions. Others here already provided info about preset spillover and snapshots. I honestly never felt the need to use preset spillover and limit my signal path to 1/2 of what it can be...

To answer your question: Yes, there is a way to stop it from doing this. You can just set the Helix to "Preset Spillover", which is done in your global settings under "Preferences". You just need to know that you'd sacrifice one full signal path for it to work. The reason behind being that the 2 signal paths also represent the two processors of the Helix. Now, in spillover mode, one processor will "prepare" the following patch in the background and the actual switch will only take place once it's ready. Works a treat - but as said, you'd completely lose one half of the available CPU power all throughout (IMO it'd be cool if this could be a patch based setting, but maybe that'd be too confusing and a tough technical challenge).

Hi, I’m thinking along the same lines as “SaschaFranck” with this one. Are you actually talking about “Snapshots”, or changing “Presets” here? If you have a sound ringing out, and providing you have “trails” turned on for the relevant FX blocks, there should be no muting happening. Zero, zip, zilch, nada, nothing. If you mean that you are actually changing “presets” then there will definitely be an audible gap as the Helix ditches one set up and loads another. As of v.3.0 firmware this gap can be avoided, but at the expense of losing one path of DSP. Probably not what you want to do. Although, IIRC, I read a post from Digital Igloo who stated that the time between switching presets was in the region of 50-120ms. The only other thing that I can think of is that maybe something in your Snapshot setup is interfering with a bypass On/Off state. Also, when stuff gets weird, do a factory reset and rebuild your presets! Hope this helps/makes sense. EDIT: Post an example of a preset with the misbehaving snapshots for others to check out.

Are we really talking snapshots here? I mean, why would you create two identical snapshots within one patch?

I've seen no pitchforks on TGP regarding updates, at least not in the FX section. I've seen some speculation about the next generation of Helix; what it might look like, what it might be called.

Actually, DI is being as coy as ever. He said they MIGHT split in into two phases. At first he said it would be called 3.15, then he later said no, it would still be 3.2. The new products are unknown except that he said they would not be related to or interface to Helix devices "in any meaningful way". He also said the term "intellectual property" may be too strong of a term. Careful not to project other TGPers speculations and interpretations as the gospel according to DI. As for guessing new features the standard approach is "they'll include all the things I personally want", so I personally will not go there.

It would also be helpful if you attached the offending preset for analysis.

Nup

There shouldn’t be any dropout between snapshots, but I’d need to understand more on how you have each head connected to actually guess as to what’s going on.

I have the same issue with my HX Stomp. Exporting and reimporting (a single) presets fixed it for me.

Click on your output block and then look at the helix. Click on your compressor block then look at the helix.