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HELIX / HX FREE EXTENDED WARRANTY PROGRAM FAQ U.S. ONLY


Line6Tony

Please note that a copy of the original purchase receipt is required to qualify for any warranty service (if needed) for all Line 6 products.

 

WHO QUALIFIES FOR THE HELIX/HX EXTENDED WARRANTY?
Customers who purchased a Helix Floor, Helix Rack, Helix LT processor, Helix Control pedal, HX Effects or HX Stomp in the United States and have a copy of the original purchase receipt qualify for the extended warranty.

 

WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY?
Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S.

 

WHY IS LINE 6 OFFERING AN EXTENDED WARRANTY FOR HELIX AND HX PRODUCTS?
Helix is our flagship product, and we want to ensure that it meets the high expectations of our customers. The HX family of products is a direct descendant of the Helix family, and we want owners of those products to have a similar experience as Helix owners.

 

WHAT IS THE CURRENT HELIX/HX WARRANTY?
The current warranty is one year, based on date of purchase on receipt.

 

WHAT'S CHANGING ABOUT THE HELIX/HX WARRANTY?
We are extending the warranty period to two years for qualifying purchases. Customers who qualify will have a second year added to their current one-year Helix or HX Warranty at no cost upon registration.

 

HOW DO I REGISTER FOR THE HELIX/HX EXTENDED WARRANTY?
 

  • Registration is required within two years of the original purchase date.
  • You already qualify if you've registered your Helix/HX and have a copy of the original purchase receipt.
  • Otherwise, register your product at https://line6.com/account/registergear/ and make sure you have a copy of the original purchase receipt.

 

 

I BOUGHT MY HELIX USED. DO I STILL QUALIFY FOR THE EXTENDED WARRANTY?
If you have a copy of the original receipt, the warranty period will transfer to the new owner (our policy for all Line 6 products). Registering will extend the warranty from one year to two years. See the paragraphs above for directions on extending the original warranty.

 

IS THIS DIFFERENT FROM THE EXTENDED WARRANTY FROM MY RETAILER?
Yes. This warranty connects you directly with Line 6 and our network of repair centers.

 

I HAVE MORE QUESTIONS. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT?
Contact us by text at 818-575-6817, by phone at 818-575-3600 (Option 2) 8am - 11am and 1pm - 3pm Pacific time, or create a Customer Support ticket at http://line6.com/support/tickets/.

Edited by Line6Tony

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