We're sure you'll have a great experience with your Helix. As with anything, be sure to regularly back up your presets, and in the event anything unexpected happens while using your Helix, please perform one or more of the steps below while powering on your unit.   If your Helix ends up in a bad state due to a failed firmware update try rebooting the Helix/Helix Rack while entering update mode by holding down footswitches 6+12 (Helix/LT) or encoders 1+6 (Rack). You should see "Entered