Legacy Products Support
For registered product owners, Line 6 is pleased to provide technical support via email, chat, SMS text and phone free of charge. Effective April 1, 2021, Line 6 Customer Support will limit product usage support for products that have not been sold by us for two years or more ("Legacy Products", listed below) to one 15-minute phone call, text or chat with a live agent. Any Legacy Product usage inquiries beyond the allowed live agent contact will only be addressed by our staff via a support ticket made at www.Line6.com/company/contact.
This change allows our Support Team to better service owners of more current products, and to create and maintain the resources that owners of all Line 6 products, current or Legacy, are encouraged to use when technical questions arise:
Q & A
Q: Why is Line 6 limiting support on its products?
A: We are limiting support of Legacy Products to maximize our support staff's efforts in helping as many customers as possible, in the most expedient fashion possible, while upholding our standard of service.
Also, for most manufactured and software products, the price of support is built into new products. Support of a product typically includes: warranty, engineering changes, parts stock, firmware updates, documentation updates, and live agent support. As the product's sales that pay for these areas of support decline, continued expenditures into the product cannot be justified, and the company that produces the product will limit or even completely discontinue support of the product.
Q: I paid for this product. Why can't I get phone support when I want?
A: You'll still be able to reach our staff after the allowed live agent contact via phone, chat or SMS text, but it will be in the form of a ticket. The ticket allows for an ongoing conversation, as well as the ability to include links to helpful resources and attachments of certain files.
Q: How long does it take for my ticket to get a response?
A: We strive to respond to tickets within one business day, but that may extend to 2-3 business days, based on contact center volume.
Q: After my one allowed live support contact, is there anything I can talk on the phone with your agents about?
A: Yes. You can talk on the phone with our agents about your Line 6 account, our web shop, warranty/parts/repairs, and other non-usage subjects anytime. Please keep in mind that limited live support applies to conversations revolving around using the product and troubleshooting.
Legacy Products, with approximate End of Sale date
AMPS
Alchemist 112 – 12/30/2010
Alchemist 212 – 12/30/2010
Alchemist Cabinet – 4/30/2009
Alchemist Head – 11/22/2010
AMPLIFi 150 - 12/1/2021
AMPLIFi 75 - 12/1/2021
AMPLIFi 30 - 12/1/2021
AX2 – 12/31/2002
AxSys 212 – 12/31/1999
DT25 112 cab - 11/1/2021
DT25 combo - 11/1/2021
DT25 Head - 11/1/2021
DT50 112 – 7/4/2014
DT50 212 – 5/6/2014
DT50 Head – 6/30/2014
Duoverb Combo – 5/1/2003
Duoverb HD – 5/1/2003
Firehawk 1500 - 8/1/2021
Flextone – 6/3/2000
Flextone Duo – 7/25/2000
Flextone HD – 7/20/2000
Flextone Plus – 1/22/2000
Flextone XL – 8/4/2000
Flextone II – 7/21/2003
Flextone II Head - 7/23/2003
Flextone II Plus - 3/4/2003
Flextone II XL - 5/12/2003
Flextone III – 3/30/2006
Flextone III Plus – 3/29/2007
Flextone III XL – 7/10/2007
HD147 – 10/29/2008
LowDown HD400 - 1/30/2010
LowDown HD750 - 7/14/2010
LowDown LD15 - 6/28/2011
LowDown LD150 - 5/31/2011
LowDown LD175 - 12/31/2009
LowDown LD300Pro - 7/14/2010
LowDown LD400Pro - 3/31/2010
LowDown Studio 110 - 3/31/2011
Micro Spider - 6/20/2022
Spider 112 - 8/20/2003
Spider 210 - 7/28/2003
Spider 212 - 8/7/2003
Spider II 112 - 8/23/2006
Spider II 15 - 8/9/2006
Spider II 210 - 8/29/2006
Spider II 212 - 10/29/2006
Spider II 30 - 9/7/2006
Spider II HD - 4/26/2006
Spider II HD75 - 8/24/2006
Spider III 120 - 7/24/2009
Spider III 15 - 7/10/2009
Spider III 150 - 6/18/2009
Spider III 30 - 7/21/2009
Spider III 75 - 6/7/2009
Spider III HD150 - 7/10/2009
Spider III HD75 - 7/10/2009
Spider Jam - 12/1/2022
Spider Valve 112 - 9/9/2009
Spider Valve 212 - 8/27/2009
Spider Valve HD100 - 8/5/2009
Spider Valve MkII 112 - 12/24/2012
Spider Valve MkII 212 - 12/24/2012
Spider Valve MkII HD100 - 6/30/2014
Vetta – 12/29/2006
Vetta HD - 7/23/2003
Vetta II - 2/25/2008
Vetta II HD - 10/2/2008
CABINETS
412S-B (Straight) Cab - 7/11/2007
412S-T (Slant) Cab - 12/26/2007
DT50 Cab - 6/24/2014
DuoVerb Cab - 12/3/2003
Flextone 112 Cab – 1/11/2002
Flextone Cab 212S - 3/26/2004
Flextone Cab 412S - 3/31/2003
Flextone Cab 412SB - 2/5/2002
Flextone III Cab - 12/9/2003
LowDown 410 Cab – 10/27/2011
Spider 412 Cab 8/22/2005
Vetta 2x12 Cab – 1/30/2004
EFFECTS
DL4 - 4/1/2022
JM4 - 1/1/2022
M9 - 12/1/2021
M13 - 12/1/2021
AMPLIFi FX100 - 12/1/2021
Firehawk FX - 5/1/2022
POD - 6/2/2000
POD 2.0 - 11/26/2012
POD HD (Desktop) - 4/18/2014
POD HD Pro - 8/15/2013
POD HD300 - 7/25/2013
POD HD400 - 12/19/2011
POD HD500 - 7/25/2013
POD HD 500X - 12/1/2021
POD HD Pro X - 1/1/2023
POD Pro - 12/19/2000
POD Studio KB37 - 7/22/2014
POD X3 - 3/3/2011
POD X3 Live - 7/27/2010
POD X3 Pro - 7/6/2010
POD xt - 6/9/2009
POD xt Live - 6/23/2010
POD xt Pro - 6/30/2008
Bass Floor POD – 6/30/2010
Bass POD – 11/12/2003
Bass POD Pro – 12/23/2002
Bass POD xt – 7/28/2009
Bass POD xt Live – 12/30/2008
Bass POD xt Pro – 12/20/2008
Floor POD – 11/24/2010
Floor POD Plus – 10/26/2012
Pocket POD Express - 10/26/2009
Foot Controllers
FB4 – 7/31/13
FBV Express – 8/2/13
FBV Shortboard – 8/2/13
FBV4 – n/a
Floorboard – n/a
STOMPBOXES
AM4 – 3/4/2004
DM4 – 5/21/2014
FM4 – 4/22/2014
MM4 – 4/22/2014
ToneCore
Constrictor – 4/21/2005
Crunchtone – 4/27/2005
Developers Kit – 12/11/2008
Dr. Distorto – 2/14/2007
Echo Park – 4/18/2014
Liqua-Flange – 2/15/2007
Otto-Filter – 2/7/2007
Roto-Machine – 11/30/2009
Tap Tremolo – 2/16/2006
Uber Metal – 5/9/2014
Verbzilla – 12/24/2013
Studio Modelers
Echo Pro – 3/15/2003
Filter Pro – 3/31/2003
Mod Pro – 3/14/2003
GUITARS
Variax 300 - 8/26/2008
Variax 500 - 8/24/2005
Variax 600 - 11/6/2009
Variax 700 - 12/23/2009
Variax Acoustic 300 Nylon - 12/31/2008
Variax Acoustic 300 Steel - 3/11/2009
Variax Acoustic 700 - 9/22/2009
Variax Bass 700 - 3/26/2007
Variax Bass 705 - 6/30/2010
LIVE SOUND
StageScape M20d - 8/1/2021
StageSource L2t/L2m/L3t/L3m/L3s - 6/1/2022
Vocal Wireless
X2 XDR952 - 4/20/2009
X2 XDR953 - 4/20/2009
X2 XDR955 - 8/31/2009
X2 XDR959 – 5/15/2009
XD-V30 – 5/10/2012
XD-V30HS - 3/6/2012
XD-V30L - 3/6/2012
XD-V70 - 3/20/2012
XD-V70HS - 12/2/2011
XD-V70L - 2/13/2012
Guitar Wireless
Relay G70/G75 - 11/1/2021
X2 XDR95 – 4/20/2009
X2 XDR957 – 4/20/2009
X2 XDS-Plus – 6/15/2009
X2 XDS95 – 6/15/2009
MOBILE
MIDI Mobilizer - 11/19/2010
MIDI Mobilizer II - 8/26/2013
Mobile In - 1/21/2013
Mobile Keys 25 - 7/25/2013
Mobile Keys 49 - 7/25/2013
BackTrack – 4/21/2009
BackTrack+Mic – 4/23/2009
Sonic Port - 12/1/2021
Sonic Port VX - 12/1/2021
COMPUTER
Audio Interfaces
AMPLIFi TT - 12/1/2021
POD Studio GX - 12/1/2021
POD Studio UX1 - 12/1/2021
POD Studio UX2 - 3/1/2022
GuitarPort – 5/20/2008
TonePort GX - 9/22/2008
TonePort KB37 - 7/20/2009
TonePort UX1 - 12/23/2008
TonePort UX2 - 9/27/2008
TonePort UX8 - 7/23/2008
GearBox Plug-In Gold (TonePort DI) - 9/25/2007
GearBox Plug-In Silver (TonePort DI) - 9/25/2007
Software
GearBox – 10/29/2008
GuitarPort RiffTracker – 5/20/2008
RiffWorks 2 Line 6 Edition – n/a