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Limited Support of Legacy Products


Line6Tony

Legacy Products Support

 

For registered product owners, Line 6 is pleased to provide technical support via email, chat, SMS text and phone free of charge. Effective April 1, 2021, Line 6 Customer Support will limit product usage support for products that have not been sold by us for two years or more ("Legacy Products", listed below) to one 15-minute phone call, text or chat with a live agent. Any Legacy Product usage inquiries beyond the allowed live agent contact will only be addressed by our staff via a support ticket made at www.Line6.com/company/contact.

 

This change allows our Support Team to better service owners of more current products, and to create and maintain the resources that owners of all Line 6 products, current or Legacy, are encouraged to use when technical questions arise:

 

 

 

Q & A

Q: Why is Line 6 limiting support on its products?
A: We are limiting support of Legacy Products to maximize our support staff's efforts in helping as many customers as possible, in the most expedient fashion possible, while upholding our standard of service. 

 

Also, for most manufactured and software products, the price of support is built into new products. Support of a product typically includes warranty, engineering changes, parts stock, firmware updates, documentation updates, and live agent support. As the product's sales that pay for these areas of support decline, continued expenditures into the product cannot be justified, and the company that produces the product will limit or even completely discontinue support of the product. 

 

Q: I paid for this product. Why can't I get phone support when I want?
A: You'll still be able to reach our staff after the allowed live agent contact via phone, chat or SMS text, but it will be in the form of a ticket. The ticket allows for an ongoing conversation, as well as the ability to include links to helpful resources and attachments of certain files.

 

Q: How long does it take for my ticket to get a response?
A: We strive to respond to tickets within one business day, but that may extend to 2-3 business days, based on contact center volume.

 

Q: After my one allowed live support contact, is there anything I can talk on the phone with your agents about?
A: Yes. You can talk on the phone with our agents about your Line 6 account, our web shop, warranty/parts/repairs, and other non-usage subjects anytime. Please keep in mind that limited live support applies to conversations revolving around using the product and troubleshooting.

 

 

Legacy Products, with approximate End of Sale date

 

AMPS

Alchemist 112 – 12/30/2010

Alchemist 212 – 12/30/2010

Alchemist Cabinet – 4/30/2009

Alchemist Head – 11/22/2010

AMPLIFi 150 - 4/1/2020

AMPLIFi 75 - 4/1/2020

AMPLIFi 30 - 4/1/2020

AX2 – 12/31/2002

AxSys 212 – 12/31/1999

DT50 112 – 7/4/2014

DT50 212 – 5/6/2014

DT50 Head – 6/30/2014

Duoverb Combo – 5/1/2003

Duoverb HD – 5/1/2003

Flextone – 6/3/2000

Flextone Duo – 7/25/2000

Flextone HD – 7/20/2000

Flextone Plus – 1/22/2000

Flextone XL – 8/4/2000

Flextone II – 7/21/2003

Flextone II Head - 7/23/2003

Flextone II Plus - 3/4/2003

Flextone II XL - 5/12/2003

Flextone III – 3/30/2006

Flextone III Plus – 3/29/2007

Flextone III XL – 7/10/2007

HD147 – 10/29/2008

LowDown HD400 - 1/30/2010

LowDown HD750 - 7/14/2010

LowDown LD15 - 6/28/2011

LowDown LD150 - 5/31/2011

LowDown LD175 - 12/31/2009

LowDown LD300Pro - 7/14/2010

LowDown LD400Pro - 3/31/2010

LowDown Studio 110 - 3/31/2011

Spider 112 - 8/20/2003

Spider 210 - 7/28/2003

Spider 212 - 8/7/2003

Spider II 112 - 8/23/2006

Spider II 15 - 8/9/2006

Spider II 210 - 8/29/2006

Spider II 212 - 10/29/2006

Spider II 30 - 9/7/2006

Spider II HD - 4/26/2006

Spider II HD75 - 8/24/2006

Spider III 120 - 7/24/2009

Spider III 15 - 7/10/2009

Spider III 150 - 6/18/2009

Spider III 30 - 7/21/2009

Spider III 75 - 6/7/2009

Spider III HD150 - 7/10/2009

Spider III HD75 - 7/10/2009

Spider Valve 112 - 9/9/2009

Spider Valve 212 - 8/27/2009

Spider Valve HD100 - 8/5/2009

Spider Valve MkII 112 - 12/24/2012

Spider Valve MkII 212 - 12/24/2012

Spider Valve MkII HD100 - 6/30/2014

Vetta – 12/29/2006

Vetta HD - 7/23/2003

Vetta II - 2/25/2008

Vetta II HD - 10/2/2008

 

CABINETS

412S-B (Straight) Cab - 7/11/2007

412S-T (Slant) Cab - 12/26/2007

DT50 Cab - 6/24/2014

DuoVerb Cab - 12/3/2003

Flextone 112 Cab – 1/11/2002

Flextone Cab 212S - 3/26/2004

Flextone Cab 412S - 3/31/2003

Flextone Cab 412SB - 2/5/2002

Flextone III Cab - 12/9/2003

LowDown 410 Cab – 10/27/2011

Spider 412 Cab  8/22/2005

Vetta 2x12 Cab – 1/30/2004

 

EFFECTS

POD - 6/2/2000

POD 2.0 - 11/26/2012

POD HD (Desktop) - 4/18/2014

POD HD Pro - 8/15/2013

POD HD300 - 7/25/2013

POD HD400 - 12/19/2011

POD HD500 - 7/25/2013

POD Pro - 12/19/2000

POD Studio KB37 - 7/22/2014

POD X3 - 3/3/2011

POD X3 Live - 7/27/2010

POD X3 Pro - 7/6/2010

POD xt - 6/9/2009

POD xt Live - 6/23/2010

POD xt Pro - 6/30/2008

Bass Floor POD – 6/30/2010

Bass POD – 11/12/2003

Bass POD Pro – 12/23/2002

Bass POD xt – 7/28/2009

Bass POD xt Live – 12/30/2008

Bass POD xt Pro – 12/20/2008

Floor POD – 11/24/2010

Floor POD Plus – 10/26/2012

Pocket POD Express - 10/26/2009

 

Foot Controllers

FB4 – 7/31/13

FBV Express – 8/2/13

FBV Shortboard – 8/2/13

FBV4 – n/a

Floorboard – n/a

 

STOMPBOXES

AM4 – 3/4/2004

DM4 – 5/21/2014

FM4 – 4/22/2014

MM4 – 4/22/2014

 

ToneCore

Constrictor – 4/21/2005

Crunchtone – 4/27/2005

Developers Kit – 12/11/2008

Dr. Distorto – 2/14/2007

Echo Park – 4/18/2014

Liqua-Flange – 2/15/2007

Otto-Filter – 2/7/2007

Roto-Machine – 11/30/2009

Tap Tremolo – 2/16/2006

Uber Metal – 5/9/2014

Verbzilla – 12/24/2013

 

Studio Modelers

Echo Pro – 3/15/2003

Filter Pro – 3/31/2003

Mod Pro – 3/14/2003

 

GUITARS

Variax 300 - 8/26/2008

Variax 500 - 8/24/2005

Variax 600 - 11/6/2009

Variax 700 - 12/23/2009

Variax Acoustic 300 Nylon - 12/31/2008

Variax Acoustic 300 Steel - 3/11/2009

Variax Acoustic 700 - 9/22/2009

Variax Bass 700  - 3/26/2007

Variax Bass 705  - 6/30/2010

 

LIVE SOUND

Vocal Wireless

X2 XDR952 - 4/20/2009

X2 XDR953 - 4/20/2009

X2 XDR955 - 8/31/2009

X2 XDR959 – 5/15/2009

XD-V30 – 5/10/2012

XD-V30HS - 3/6/2012

XD-V30L - 3/6/2012

XD-V70 - 3/20/2012

XD-V70HS - 12/2/2011

XD-V70L - 2/13/2012

 

Guitar Wireless

X2 XDR95 – 4/20/2009

X2 XDR957 – 4/20/2009

X2 XDS-Plus – 6/15/2009

X2 XDS95 – 6/15/2009

 

MOBILE

MIDI Mobilizer - 11/19/2010

MIDI Mobilizer II - 8/26/2013

Mobile In - 1/21/2013

Mobile Keys 25 - 7/25/2013

Mobile Keys 49 - 7/25/2013

BackTrack – 4/21/2009

BackTrack+Mic – 4/23/2009

 

COMPUTER

Audio Interfaces

AMPLIFi TT - 4/1/2020

GuitarPort – 5/20/2008

TonePort GX - 9/22/2008

TonePort KB37 - 7/20/2009

TonePort UX1 - 12/23/2008

TonePort UX2 - 9/27/2008

TonePort UX8 - 7/23/2008

GearBox Plug-In Gold (TonePort DI) - 9/25/2007

GearBox Plug-In Silver (TonePort DI) - 9/25/2007

 

Software

GearBox – 10/29/2008

GuitarPort RiffTracker – 5/20/2008

RiffWorks 2 Line 6 Edition – n/a

Edited by Line6Tony




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