Important Warranty Information!
Please be aware that your Line 6 product’s warranty is only valid in the region where you purchased your unit. For instance, if you live in Brazil, but buy your unit from a U.S.-based retailer, then you must have warranty repairs performed in the U.S., meaning you must ship it there. Otherwise, you’d have to pay to have it repaired closer to home. Prices for parts and repairs are set by the independent service center, and they reserve the right to choose what they repair.
If you live outside the U.S., you should be interacting with the distributor for the country/territory that you live in. The distributor for your country/territory sets the warranty period and its rules according to local law. It is for this reason that Line 6 recommends that you always buy your unit locally. Distributors can be found at http://line6.com/find/distributor/.
You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair.
Q: Where can I read your warranty?
Q. What is the general Line 6 Warranty statement for the U.S.?
A. Line 6 warrants that your new Line 6 product, along with its included power supplies and cables used to supply power, when purchased at an authorized Line 6 retailer located in the Territory, shall be free of defects in materials and workmanship for a period of One (1) Year from the original date of purchase.
Vacuum tubes, as well as accessories included in product boxes, including, but not limited to, USB data cables, allen wrenches and foot rubbers are warrantied for a period of ninety (90) days from the original date of purchase or unless local statutory law requires otherwise.
The Warranty DOES NOT Cover:
- Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
- Damage due to liquid contamination.
- Damage resulting from any use other than that it was intended for.
- Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
- Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
- Damage in transit as a result of inadequate packaging or protection.
Q. What are the general warranty periods for the U.S.?
A. See below. All other countries, see your distributor for warranty details.
36 month parts and labor warranty
12 month parts and labor warranty
All amplifiers, including speakers and cabinets
HELIX/HX family products (one additional year of warranty added upon registration)
AMPLIFi family products
Firehawk family products
Sonic Port / Sonic Port VX
BackTrack/BackTrack + Mic
FBV Controller pedals
POD units (except Pocket Pod and Pocket Pod Express)
Relay and XD-V Wireless Products
Stompbox modeler pedals
ToneCore Pedals (Module AND Dock purchased together as one unit)
Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood)
90 Days warranty, including parts and labor when applicable
Any refurbished (B-Stock) Line 6 product
Any repair performed by a Line 6 Authorized Service Center
Amp covers, custom carry bags and all other Line 6-branded accessories
All power supplies (when purchased separately), such as DC-3g/h, DC-1g or PX-2g
EX-1 Expression Pedal
MIDI Mobilizer I/II
Mobile Keys 25/49
Pocket POD and Pocket POD Express
ToneCore Docks (purchased individually)
ToneCore Modules (purchased individually)
TonePort/POD Studio GX, UX1, UX2 and KB37
Variax Workbench Interface
All Power Amp and Preamp Tubes
15-day return period
All Software licenses, including Plug-Ins, Marketplace items and Model Packs.
Q: Are Line 6 warranties transferable?
A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet.
Q: Do I get a warranty if I bought a unit from eBay?
A: Line 6 honors warranties from authorized retailers only. Some authorized retailers have an eBay presence, so units purchased new from them are covered by our warranty. If you purchase a unit on eBay from a non-authorized retailer or an individual, you do so at your own risk. Please contact us if you want to verify if an online retailer is authorized to sell our products.
Q: Do I get a warranty if I bought a unit used?
A: The only way to redeem warranty on a used item is to present a copy of the original purchase receipt, dated within the product warranty period. If you fail to get such a receipt, the manufacturers warranty will not be honored. Often, authorized retailers can provide such copies to the original purchaser.
Q: What do I do if I need a repair?
A: Please refer to our Product Repair FAQ for detailed instructions.
Q: Does Line 6 offer extended warranties?
A: Yes, extended warranties for certain products are sold on our web shop. Please see this article for details.