Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative via email. An email will be sent to you from Line 6 containing a link to your ticket when a Line 6 support representative responds to your ticket. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Your tickets can be found at http://www.line6.com/account/tickets/view/.
Note: Support tickets are generated from our internal system here at Line 6. Some email hosts will automatically route the support ticket email to SPAM or junk folders. If you've been notified by a support representative that a ticket has been issued to you, but you cannot find it in your email inbox, please check all SPAM and junk folders.