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Relay G10 FAQ


Line6Will
  • https://line6.com/media/ips/uploads/monthly_06_2016/ccs-411956-0-26978600-1466199739.png,monthly_06_2016/ccs-411956-0-95626000-1466199890.png

LED States:

 

Transmitter
Green when in guitar: On
Red flashing when in guitar: Less than 30 minutes battery life left

 

Green when docked: Fully charged
Green flashing when docked: Charging
Red flashing when docked: Less than 30 minutes battery life left

 

Receiver
White solid: On and connected to G10 transmitter OR charging docked G10 transmitter
White flashing: No signal from G10 transmitter
Red flashing: Less than 30 minutes battery life left on a transmitter that is in use and transmitting, and not for a transmitter that is docked/charging. It is possible that the receiver’s LED halo will flash red under other conditions, such as if the transmitter is not properly docked.

 

Q: I inserted the transmitter into the receiver and let it charge for many hours, but the transmitter never fully charged. The transmitter and the receiver is constantly blinking red. Why?
A: In some cases, the transmitter could stand to be updated using the Line 6 Updater program found at www.Line6.com/software. Otherwise, there's a chance that the transmitter was not seated completely into the receiver to start the charging process. Once the transmitter is correctly seated in the receiver, the receiver's LED halo will be a solid white, and the transmitter LED will flash green until fully charged, at which point the transmitter LED will be solid green. Please see the images below for examples.

 

ccs-411956-0-26978600-1466199739_thumb.png ccs-411956-0-95626000-1466199890_thumb.png

 

Here is a video that illustrates LED statuses:

 

Q: How long does it take to charge the battery?
A: On average, a transmitter with its battery in a discharged state has given the following results when tested:

  • 15 minutes of charging gives at least 1 hour of run time
  • 30 minutes of charging gives at least 2 ½ hours of run time
  • 3 ½ hours of charging (full charge) gives at least 8 hours of run time


Q: Should I leave my fully-charged G10 transmitter in the receiver?
A: The unit is designed for the transmitter to be plugged into the receiver to stay charged. Think of this much like you would a cordless phone. Always keep it docked if you can for good battery life. Not being docked will not damage the battery nor accelerate drainage.

 


Q: What is the lifespan of the battery?
A: According to the battery vendor, the G10 transmitter battery specs at or better than 80% of its capacity after 300 full charging cycles. 300 full charging cycles equates to 2,400 total hours of playing, so if your gig is only one hour long, that means 2,400 gigs and 2,400 charges. What happens after 2,400 total hours of playing? Probably nothing, other than the battery might max out at 6-1/2 hours (80%) instead of 8. This is on par with Apple laptop batteries and better than many smartphones, both of which likely see much more usage than a wireless guitar transmitter.

 

Please keep in mind that there are many factors can affect these numbers, such as temperature, humidity, etc. but not enough to significantly shorten the life span of the battery.

 

Q: Does the G10 transmitter fit all guitars?
A: We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. If the G10 transmitter is inserted into your guitar and the transmitter's actuator pin is not engaged, the transmitter will not turn on, the LED on the transmitter will not light up, and no signal is processed.

 

We have found that a workaround to this issue is to use a mono-to-mono (TS-TS) Male to Female adaptor or cable. See this article for more details: Relay G10 Guitar Compatibility (Fit/Electronics)

 

Q: Does the G10 transmitter work with older Variax guitars?
A: It will, but the fit is not exact. Please see this article for more details: Relay G10 compatibility with older Variax models

 

Q: Does the G10 transmitter work with guitars that use active electronics?
A: In some rare cases, the guitar’s active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. This is evidenced by no output from the G10, even though the transmitter's light is on.

 

We have found that in most cases, a workaround to this issue is to use a mono-to-mono (TS-TS) Male to Female adaptor or cable. See this article for more details: Relay G10 Guitar Compatibility (Fit/Electronics)

 

Q: Does the G10 system work with instruments other than guitar?
A: We developed and tested G10 for guitar and bass, but in theory, it will work with any instrument-level source. This is not to say that it will work with any instrument you try it with, based on the above guitar-compatibility answers, but we expect that most will find success, so you are welcome to try.

 

Q: If you leave the transmitter plugged into a guitar, does it still use up battery life even it's not being used?
A: After 4 minutes of silence, the transmitter will go into sleep mode, and will come back on when audio is passed through it again.

 

Q: I have a guitar with active pick-ups. Can I leave the transmitter plugged in without the guitar battery dying?
A: The experience should not be any different than leaving a guitar cable plugged into the guitar, meaning the G10 will shut off in five minutes if it doesn't detect a signal. We suggest turning your guitar down to 0 when not in use, as some guitars, even those without active pick-ups, can produce enough hum or noise to trick the G10 into staying turned on. Note that with certain guitars that have active electronics, leaving a cable plugged in might drain the guitar's battery, so the same may happen with a G10 left in the guitar.

 

Q: What is the maximum input / output level for the Relay G10?

A: The G10 transmitter's maximum input level is 6.5 Vpp (= 9.5 dBu). The outputs on the receiver are at unity, so they are the same.

 

Q: What are the specs on the provided Relay G10 Series power supply?
A: 5V 1.0A output, input of 100-240v

 

Q: Will phantom power harm the G10 receiver?
A: No, the G10 receiver will not be harmed by phantom power.

 

Q: Where can I purchase a Relay G10 Series Wireless System or replacement/extra Relay G10 transmitters (G10T)?
A: You can order them from any authorized dealer.

 

Q: What type of cable do I need between my guitar & Relay G10 (G10T) transmitter?
A: None; it plugs directly into your guitar.

 

Q: Can I use both the 1/4" output and the XLR output at the same time?
A: Yes, they can both be used simultaneously.

 

Q: What Cable Tone length is the G10 set to?
A: The cable tone is set to the 10’ setting on the 1/4†output only. The XLR is full frequency range. These settings are not configurable.

 

Q: What is the range of the G10?
A: 50 feet, line of sight, as local conditions allow.

 

Line of sight: As with our other wireless gear, be sure to have a visible line of sight with the receiver. To get the best performance out of the G10, do not obstruct the receiver with other gear or electronics.

 

Q: How does G10 interact with other wireless devices?
A: If you are using G10 in a setup with other 2.4 GHz wireless devices, please make sure to switch on all other wireless devices first, allow them to initialize and set channels, then dock the G10 transmitter into the receiver for at least 15 seconds so the system can select a free channel.

 

When using several G10 units, please start by docking the first unit in the receiver, wait 15 seconds, undock it and plug it into your instrument. Please make sure that it is on (green LED on the transmitter). Repeat this process with the subsequent units.

 

Many Line 6 wireless devices can be set to different RF modes. All Line 6 wireless units in a setup need to utilize the same RF mode to avoid problems. Your G10 unit is always set to RF2, so make sure that any other Line 6 wireless devices in your setup are set to RF 2 mode.

 

G70/75 units use RF3, which can coexist with the G10's RF2, so long as you avoid using the same channel between them. Here's an article that shows how to switch RF modes:

 

http://line6.com/support/page/kb/_/live-sound/relay-digital-wireless/rf1rf2-mode-switching-frequencies-r130

 

Q: Is the Relay G10 transmitter compatible with the X2 receiver (or vice versa)?
A: Both systems run in completely different frequency ranges so they are not compatible with each other. However, X2 and Relay units can be used on the same stage (along with any other analog wireless systems) with no problems.

 

Q: Does USB 3.0 create interference in the 2.4GHz frequency range?
A : USB 3.0 computer cables and peripherals, including hard drives, are known to emit radio frequency interference throughout the 2.4GHz band, which results in reduced range and/or performance for any 2.4GHz device in its proximity (including wireless keyboard or mouse, WiFi, etc.). We recommend placing any digital wireless receivers at least two meters away from the USB 3.0 device and its cabling.

 

Below is a link to a study by Intel regarding this interference.
http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

 

Q: How do I register my Relay G10 System?
A: You can register on your account:

 

Gear Registration

 

Dimensions
Receiver: H 3.5"; W 4"; L 4"
Transmitter: 2" long after inserted into instrument
Total boxed weight: 3 lbs.




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