jpdennis

Hello, all,

I have experienced this over the past several years.  I see it happen from time to time though it isn't specific to a firmware version that I have discovered.  For me the fix is normally to power off then back on when the vocalist is talking to the crowd.  However, I will include a link that had several ideas.  In the thread @codamedia and @datacommando have some ideas you can try.  And @theElevators has a point about trying other pedals. 

On 12/31/2021 at 3:27 AM, Paulzx said:

I always have the Tilt EQ in all my patches now, it's just a very quick way to adjust the overall tone brighter or darker without changing amp parameters constantly.

It was actually described to me by some of the guys here, as an EQ to handle string wear i.e when they dull off a bit you can regain some of the original brighter tone etc.

I expect that does work to a degree, it's easier than changing strings every few weeks or months, although I suspect the dynamic you lose from new strings is never really

replaced with an EQ. Either way, it is a very handy tool for hitting the sweet spot on a tone.

I am going to have to try this block.  Thanks for the informative thread.  When I was working on the road during the late 70s / early 80s I wish I had the Helix.  I had to change strings every week on the Sunday travel to the next job.  And sometimes in awkward positions in a darn over-stuffed van! ;-)

I have bookmarked the links.  In the middle of work.  However, for $20.00 I think this will be very valuable.  Especially as the talk is the current Helix version will be in play for some time.

On 10/11/2021 at 10:55 AM, theElevators said:

Let me guess... Helix LT?  I have seen this happen with mine occasionally for as long as I've had my LT, but not as severely.  Usually goes up to 99, then 98, but never lower than that.  The pedal on the LT is very flimsy and you can basically force it to go higher right before pushing the footswitch.... The workaround is to use an external exp pedal, I'm afraid, or get it fixed under warranty. 

theElevators,

Thanks for the feedback.  I have the Helix Floor not the LT.  

On 10/11/2021 at 6:26 AM, codamedia said:

 

Here are three things to consider.... maybe one will apply to you. 

• The pedal on the Helix is suppose to be self-calibrating at start up. On every start up.... I take the time to do "toe down > heel down > toe down" on my internal & external expression pedal. I can't say that it helps or not, but I can say I am not experiencing the problem you (and others) have reported.... so maybe it does. 
• Do you set your expression as "global, preset, or snapshot"? FWIW I set mine as global so there is a constant communication flow between the expression and the Helix.... no interruption of presets and/or snapshot settings to "possibly" corrupt the values. I doubt that would matter, but I've convinced myself it might :) 
• The internal expression is photo (light) sensitive. I have problems outdoors because light gets in and wreaks havoc on my position/setting. Check the lighting position around the placement of the helix.   

codamedia,

I will use that and see.  Thanks!

On 10/11/2021 at 5:05 AM, datacommando said:

Hi Dennis,

 

Maybe this one:

Or this,

 

Another, but it’s really old.

 

Hope this helps/makes sense.

datacommando,

Thanks as well!  I'm going to be investigating the various solutions.  I haven't had the chance to keep up lately with the various music work I have found as well as my "soon to retire from" non-music career.  I will report back once I have investigated and get a chance to breathe!  lol

just plain dennis

I thought I read a topic concerning this yet I cannot find it so ..

Since the last update I have this issue with my Volume Pedal block.  After moving between a few presets regardless of the number of snapshots my volume pedal block changes on its own in the following manner;

At full down it will be anything but 100.  It may be 94 or 97 or even 92.  In addition when full up it will be anything but zero.  It may be 4 or 7 or 8.  The fix is, of course, to reboot though not the best approach when segue from song to song in groups of 3 or 4 is the demand of the group.

Any thoughts and has this been discussed yet I just haven't stumbled upon the correct search string?

Thanks for any thoughts or ideas

Dennis

Well, all, I did it

I purchased Helix Native and Reaper yesterday to see if I can manage to normalize my Helix output signal as well as improve on my tones before I start recording my ideas.  I just wanted to say the Helix Native Forum has already helped me with the "authorized device" issue for the install.  I will stick to the Helix Native forum for those questions and this forum for my Helix Floor questions.

Just thought I'd let you know I am learning to DAW crawl!  So far it has been quite rewarding but the real test will be our next performance this coming Saturday

Dennis

Just wanted to say hello.

First I want to thank the members for posting in this searchable database.  I already solved one issue.

I have never used a DAW before so I am really treading new territory.

I purchased reaper & Helix Native yesterday for many reasons.  My main one is to see if I can normalize all levels with respect to my Helix patches.  The second is to learn DAW and start recording my ideas.  I built my recent system;

Windows 10 Enterprise

AMD Ryzen 7 3700X

MSI MPG X570 MB

Corsair Vengeance Ram (32GB)

Samsung 980 Pro Gen4 500GB

Sapphire Radeon Pulse RX 580

Reaper 6.29 x64

I have a couple 1TB SSD internal drives and several 8TB external for off loading data.  My question is ... does anyone see any problems with my setup so far?  I will be replacing the memory with 64GB next month and the Ryzen 9 5950X once the supply chain improves or I find some special.  I will be purchasing an audio interface as well but for now I am using my Helix.

Let me know if I am missing anything.

Thanks in advance

Just Plain Dennis

On 2/28/2021 at 6:35 PM, UnTimid said:

I just fixed this issue by de-authorizing one of the extra devices I had even though I only had 4 out of 5 but this seemed to do the trick. 

When I signed back in that re-authenticated and seemed to work, only problem is it will burn one of the lifetime activation codes which sucks but at least i'm back in. 

 

Hope you found a way in or hope that this may help. 

I am glad I found this topic before I freaked out too much.  I had the same problem after deciding to purchase Reaper and Helix Native yesterday.  I have reached my limit of authorized devices which I didn't realize.  I deauthorized all the older units that I had retired or had crashed.  Now everything is working as expected.

Thank you UnTimid and datacommando for the solution and thread for further troubleshooting.

Dennis

On 6/3/2021 at 6:03 PM, themetallikid said:

I recently had an epiphany of sorts using the Stomp mode Command Center....  While it doesnt directly answer your question....its worth mentioning and maybe you can frankenstein it into something that works for you.

 

I have a Master library (setlist) of presets that are designed specifically for a song (about 90 of them).  I usually will export the Song preset files, and then import the ones I need into a new setlist as was described above.  How does this correlate with the Command Center?  Well, I play in Stomp Mode.  This allows me to customize what I see at my feet on those song layouts.  No extra buttons lit, no extra scribble strips filled with letters ...I see the Snapshots I need for the song, a preset up/down buttons and maybe a special momentary lead button switch.  Its very efficient.

 

However....if we rearrange the setlist, I now have to reimport the songs into a new list, or drag and drop the order of the presets so they are in order.  

 

It dawned on me...late one night after about 4 Sam Adams, hehe, that when I program my Preset Up/Preset Down buttons in the command center.  Instead of just doing a Prev/Next preset option, I could have it specifically recall a certain preset.  So instead of taking two buttons up with up/down, i would use 1 button labeled as whatever the next preset name was.  

 

If we ever changed setlists, I would just to my songs in order and make sure the command center was reprogrammed that the Preset Next was actually linked to the next preset in the setlist.

 

I thought this was a cool concept and a different way.  The drawback of course is that if we pull something on the fly, I'd need to exit stomp mode and potentially search for that song, which then wouldnt be linked to the next song in the setlist when we fall back into place.   

 

Just a thought...

The Metal-i-Kid ... great to know I am not alone. 

I have been doing this for a few and find it a lot easier as long as the lead vocalist doesn't forget the list order.  I have a FX ID next to the song which lets me reuse certain presets that multiple snapshots may allow for use in more than one song.  And that way I can keep up with the vocalist's re-list from time to time.

Of course I still have adjust my setlist FS per setlist from time to time.

Just Plain Dennis

On 4/17/2021 at 10:23 AM, datacommando said:

 

It's all in there - seek and ye shall find.

 

Good luck.

 

EDIT:

Recommended reading Helix Owner's Manual Page 56 "Command Centre"

 

Further EDIT:

It just struck me - Go to your Global Settings > Footswitches and ensure that the settings are: 

Stomp Select > Press

Preset Mode Switches > 8 presets

Stomp Mode Switches > 10 Switches

Then check the Example preset, which I uploaded earlier, once more.

Datacammando,

Now I have something else to add to my tool bag.  Thanks.  I did see the video when it came out but failed to realize the full impact of that one feature.

Dennis

Station Alert!

This may be my fault.  Remember back in some distant post to how I was saying I always backup then reset to factory settings before upgrading then reset again after upgrading, restore from backup, then manually update my restored patches to the latest firmware version again so it can do it for me automatically upon the next reboot, and finally manually update just because; intentional long sentence to prove my neurosis.  Maybe I passed my neurosis over to the engineers? 

Now, back to your regularly scheduled debate of speedos versus fig leaf!

On 2/16/2021 at 2:55 PM, promero85 said:

Hi all,

Is it possible to change my Mark V channels with the HX stomp? If so, can guide me? Thanks!

You may want to consider this item;

EM CUSTOM. Loopers, Midi controllers, interfaces ...

Dennis

PS: Read about this item and even reach out to the developers if you have any questions.  The drop down before purchase tells which amp you want to use it for.

21 hours ago, croSSed said:

Has anybody here upgraded from the HD500X to a Helix Floor? If you have, why did you make the switch? Was it a true upgrade? What is better about it? 

I'm thinking about making a switch. Thanks.

I had saved for a few months several years ago to purchase the HD500X.  I had the FloorPod Plus and the band I am in wanted to give the sound person more control and less mis matched stage balance.  So I go and purchase the HD500X about three weeks before the Helix come out.  While I had no problem with HD500X I realized I should jump in and get the Helix since Guitar Center said they'd give me my full refund for purchase on the HD500X.  I had made about 15 patches that I liked for the HD500X but I still returned it and purchased the Helix.  At first I had some issues due to the overwhelming amount of ability the Helix has.  I am very glad I made the switch. 

1. I mean, yes I like the color and the clarity of the visual display panel is clear
2. the HX Edit program has been a boon for me
3. It is much easier to create and then tweak the patches I make
4. It is very intuitive of I have to make changes during practice or a show as I work directly with the sound engineers
5. The updates are quite impressive whether  slight bug fix or a complete additions of FX blocks
6. The amazing helping hands I have received in this forum or on YouTube or even when running into someone else using the Helix is not only impressive, it is quite valuable to the added information I can glean as well as share
7. I should say the number one thing is that the Line 6 support team is responsive and quite collaborative but that is regardless of the product you may own
8. The way it works as a stand alone or with a valve amp or SS amp is quite useful though more and more with the F/W upgrades I am using is as my on stage rig.

There is more I can say however most of the others have said it or touched upon it.  In the end it is your choice though I can't think of a better choice to upgrade to.

Dennis

On 2/2/2021 at 12:20 PM, Digital_Igloo said:

HX Edit 3.01 is now available. Sure, it fixes some bugs, but it will also drastically improve the firmware update process when we drop 3.10. So do it. DO IT NOW.

 

https://line6.com/software/

Wait, what about 3.02 ... 3.09? oh no Mr Bill!

On 2/4/2021 at 1:17 AM, CraigGT said:

 

Have you got an auto increment macro set up to post these Spikey?  :-)

I am fairly certain he does.  However, I was going to do the same thing so ... he beat me to it! ;-)

On 12/13/2020 at 4:50 PM, codamedia said:

I search before I ask, but I don't search this forum.... the search function simply isn't good enough to find what I am looking for. 

I do a Google search... and quite often it ends up pointing me to a helpful thread on these forums. 

 

If I want to search these forums from Google,  I add "site:line6.com/support/" to the end of my search phrase 

• Example: compatible exp pedal  site:line6.com/support/
  That example searches for the phrase "compatible exp pedal" ONLY on the Line 6 forums. 

I didn't think about that ... thanks!

I thought I'd ask this question since I see many OP threads on issues and or questions concerning the Helix FX family that have been addressed in detail in existing threads with several nice solutions.  When I did a search on "use search" I found a thread in which stevekc had directed someone to use search in 2015.  I have used the feature improperly and properly in the past.  I see that the Line 6 crew have added some suggestions on how to use it once you start to use the search feature itself.  I find it useful if and when I figure out the phrase and or phrasing to use to get a result.  Not sure if this is a great question to ask but I thought I'd put it our here that it works well for me and saves me time in waiting for replies concerning issues and or needs I have.

Have others found the search feature helpful or a bother?

Dennis

In regards to the initial question by the Guest OP.  The polyphonic feature has already helped me dial in a clean and extremely satisfying polyphonic setting for three of my patches.  I have found that the new FX models & features as they are added seem to let me become more curious in regards to the "what if?" code in my DNA.  YMMV

Dennis

Bank down in 3.00 skips bank 1 - Helix - Line 6 Community

7 hours ago, datacommando said:

 Hey, you might have the real thing in the land of Davy Crockett.

 

As the usual statement goes, “I don’t know how I had time to go to work!”

 

Yep & Yep.  Thanks

On 11/29/2020 at 6:42 AM, jeffsharp0981 said:

Awesome! I can't wait! Thanks for the help!

Jeff,  please prepend this thread with [SOLVED]

Thanks

Dennis

And a big thank you to Line 6 for updating the Pilot's Guide for v3.00 as it is now locally on my computer after the HX Edit v3.00 install.

Dennis

3 hours ago, datacommando said:

 

This is the official Line 6 word on how to fix a failed install which was posted in the Knowledge Base section of these forums.

 

IMPORTANT! In the unlikely event that your update fails, please follow the steps below:

1. Unplug the USB cable from both the back of your Helix and the computer.
2. Turn your Helix/HX device off and on.
3. Reconnect the USB cable to your Helix/HX device and the computer.
4. Download, install, and launch the latest version of Line 6 Updater. In a failure state, the device will not connect to HX Edit.
   • Line 6 Updater for macOS: https://line6.com/software/readeula.html?rid=9831
   • Line 6 Updater for Windows: https://line6.com/software/readeula.html?rid=9832
5. Select your device and try updating to the latest firmware again.
   • If the device does not show up in Line 6 Updater after these steps, try a different USB cable and/or USB port.
   • If it still doesn't show up, try a different computer.

 

I am using a Windows 10 Enterprise OS system.  After years of updating with out any failure this finally happened to me yesterday.  I do not use usb hubs, I do have the connection on the  usb port closest to the power supply, etc.  However without any previous updating issues up to and including v 2.92, I have been using a usb extender cable for ease of access due to how my desk area is setup & the metal box is set in a desk cubby hole... yep. I am lazy that way.  My solution was to remove all the remnants of the 2.92 install and the 1.92 & 1.93 drivers; then i installed HX Edit v3.00 fresh.  Then I rebooted my machine and after the third time of following the instructions I am quoting from datacommando's post it worked perfectly using HX Edit itself.  Looks like I am going to stop using the usb extension in the future.  Of course once my re-fi closes on my current home and I purchase our retirement home in Tennessee I will be buying a new laptop as my old one of 12 years finally bit it; its true. Happy trails all.

And hopefully this thread has now covered about every issue new (and some of us older) users have ran into.

Dennis

OK, I am sure it can get better, however, I have gotten fairly close to Nirvana.  For now I am merely talking about the Acoustic EQ, the 12 string, the Poly Capo, and the Das Benzin FX blocks.  As Line 6 offered more and more FX blocks leading up to and  including 2.92 I had been using a filter to drop my guitar tuning but it seemed a little distorted when punching triads if not full chords (kind of expected).  Since I constantly use my guitars volume and tone pots during my playing as well I could control the beast to some extent.  With the Poly Capo my ease of use for this drop tuning issue is greatly solved; I use a 1970 Gold top and 1983 Strat.

As far as the attempt to get acoustic guitar or 12 string acoustic or mandolin or even Dobro out of my stock guitars I had similar challenges; slight distortion and the 12 string could not get a comfortable polyphonic sound even just using a diatonic style of playing.  Creating the four aforementioned patches with the new Line 6 12 string, Poly Capo, and Acoustic EQ cleared up all my challenges.  The polyphonic sound is extremely satisfying to my ears using the Line 6 FX blocks instead of the IRs I had been using.

And yes there are more new features like the favorites and the ability to have custom settings on my go-to blocks as well (not at my home studio so I cannot remember the exact term but there you go).

Now for the up and coming "when is the next firmware upgrade" posts and blah blah blah.  Please don't flame me as I don't start those; anymore ;-).  Now about that tuner ... I am joking!!!!!!!!! (Shutup Dennis) lol

Regardless of how you get there, the Benzin Amp is amazing.  I upgraded to v3.00 yesterday late afternoon.  After making some adjustments to my go-to setlist I thought I'd play around with my scratch-pad setlist I use for testing prior to moving to my go-to set list.  All I can say is "WOW!"  After setting up my template I use with the 2x12 interstate cab I added a tone sovereign & gate at the front then seasoned to my personal liking.   So far I have two snapshots to go between the stock Benzin settings and the tone sovereign and gate.  But it is amazing.

Just Plain Dennis

PS: Thought I'd attempt to bring this back to the Benzin even if it wasn't the OP's focus of "where is it".