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ardie78

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Posts posted by ardie78

  1. 13 hours ago, johnfrancis said:

    What worked for me (only a couple of my Presets seemed to be affected) was to use HX Edit to change to another Snapshot. Click on the error message that resulted (this makes the message disappear) and SAVE the Preset. Do this for each Snapshot in turn. Tedious, but much quicker than recreating the Preset from scratch.

    Tried this. Worked great. Thanks fo the tip. 

    • Like 1
  2. Yup opened a support ticket. I did everything he said. He also told me to recreate the preset from scratch. That worked. But I just have too many patches to recreate from scratch. I found it easier to just clear the controllers and reenter the parameter changes manually than recreating everything from scratch. I did it so I can use the thing already. It's been really frustrating for me

  3. 4 hours ago, HonestOpinion said:

     

    Sounds like you're pretty update savvy. This one is a head-scratcher.  Just curious, what firmware version were the  presets you loaded to HX Edit 2.81 and what version of HX Edit were they backed up with?

    At first I was on 2.80. Backed up with hx edit 2.80 before updating to 2.81. Problem appeared. Reinstalled 2.81. Still there. Reverted to 2.80 (including  hx edit 2.80).Everything normal again (except for the exp pedal bug). Updated to 2.81 again then restored backup. Snapshot freezing the unit again. Had to play a show the next day so I reverted everything (including hx edit) to 2.71 where everything's normal. Played the show without problems. When I got back home, I updated again this time from 2.71 to 2.81. Freezing still. Then that's when the idea to clear controller settings came to me. Was desperate to use the new amps. Lol

     

    I have every backup from every update in my laptop so no problems reverting. 

  4. Yup I did all of those. Reloaded the firmware 4 times. Even reverted to 2.71 then back to 2.81. Installed hx edit 2.71 on that one then backed up again.  Then reinstalled 2.81 for the update and the restore.  Did the global reset before reloading my presets. Then restarting the unit even before trying anything. Even tried reloading my presets one by one. What I found is it happens to most (not all) of my presets where some blocks are copied from another preset then edited a bit to fit the song it's for. I've owned the unit for three years and nothing like this has ever happened to me. 

  5. On 8/10/2019 at 3:11 AM, HonestOpinion said:

    I'm curious, did any of the folks experiencing this issue do the global reset step to install the latest Factory and Template setlists? Did you just do an "upgrade in place" and are using the presets that were already on your device from your previous firmware? Or, did you explicitly load your presets from backup?

     

    The first thing I would try here would be to get backups, run the global reset and then reload my presets and see if the problem persists. Make sure you restart the Helix after your reload from backup to allow your old presets to go through the one-time rebuild process. If the problem persists after this I would try loading my backups(hopefully you created them) from the backup of the last firmware version where they were working properly.

     

    Or... this could just be a bug in 2.81 and the above won't help.

    yup. did the global reset before restoring from backup.

  6. Here's what I did. I wanted so badly to use 2.81. Problem was, almost all my presets had snapshots with different parameter changes in them. But when I would use the snapshots, the unit would freeze. I thought what if I cleared the snapshot assignments? So I did a quick search on the web and only thing I could find was how to clear all controller assignments. So I did that (for every preset I had then saved them). Working normal now, except I had to manually reenter the different parameter changes for my snaps. Hope this helps.

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