psarkissian

Also a reminder about power,...

-If using the VDI connector, take the batteries out,... don't run them together.

-Batteries are used only when you are not using VDI or the XPS supply.

So use VDI, or TRS with battery, or TRS with XPS supply and none of them

in combination with another. Please.

Rechargeable batteries,... use caution!

Certain older CMOS chips do not like rechargeable batteries. In

certain CMOS input/output circuits in some older chips, if the volts

go down beyond a certain point, the current tries to go through the

CMOS elements in the opposite direction (as if there were a negative

bias on the chip, which digital chips in general don't want to see) and

the chip looses it. It's rare, but it happens.

I don't recall if that was the case with earlier Variaxes (like the 500).

But it would explain the owner's manual not talking about rechargeable

batteries and only mentioning alkalines. And it's probably why we never

use anything but alkalines with older Variaxes here in the repair area.

So,... rechargeable batteries,... use caution! Please.

E & M Electronics

10 Peverel Drive,

Granby, Milton Keynes, 
Buckinghamshire, UK

... it's in the lower midlands, okay, not quite Coventry,

but it's there and it's authorized servicing so they will

know the product.

To compare apples with apples, make sure the guitars you're

comparing have the same firmware version. There can be minor

differences from version to version in the way a particular model

might sound. Like the man said, "slight nuances".

That wouldn't be something I would know about.

I'm a service engineer, I fix things, and the paperwork stuff is done by others.

The recommended service center in your area would be better

able to help you with the cost stuff.

Upload a readable scan of your receipts to the ticket you logged,

so that they can determine the warranty status of your products.

The HD500, JTV and VDI cables. That way, they can go through

the whole signal chain and leave nothing to chance.

JTV-59P (soap bar pick-ups) come in Gold Top as a color option.

Sorry,...

If you go to a company and try to get service info from them,

chances are they'll tell you the same thing, for the same reason.

You can check the Knowledge Base and see what there

is on it regarding JTV's. I submitted a few things for posting

there sometime back.

It's for the Line 6 authorized service techs.

We can't vouch for the abilities of people outside of that. 

Having it done by an authorized service tech means the warranty won't get voided.

And,... certain aspects of the set-up are such that, if it's not done right,

the peizos might pick-up something, that when it goes through processing, 

runs the risk of producing artifacts in the audio (like whistling howls or warbling).

Set-ups on guitars with active electronics have their own pitfalls and traps,...

unlike guitars with passive electronics. It's not our grandfathers Gibson archtop.

If I had a dollar for every time someone sent me a JTV for set-up issue, after

telling me that they of their tech could handle it,... I could retire a rich man.

We can't vouch for the abilities of people outside the Line 6 authorized service techs.

And doing anything that changes the functionality of the device, runs the risk of

voiding the warranty (and I don't want to see you void the warranty).

Blues Boy (BB) is gone, now we're all singin' da blues.

Exit, stage left,....

A reminder about 1/4" guitar cables when running from batteries (or XPS power

supply),... use a TRS (Tip/Ring/Sleeve) guitar cable [page-5, JTV Pilot's Guide,

under 8- Battery Compartment]. It works better that a TS (Tip/Sleeve) cable.

TRS uses the battery, signal and return lines.

Line-6-user,... the longer cable is a 25ft VDI, has the XLR like casing on both ends of the cable,

and as far as I know come separately as an accessory. This is the cable used for playing through

when using the floor effects (XT, X3 and HD series). 

"... the HD500 as an interface for JTV updates, use the JTV Interface widget. ..." A simple WARNING

message during the updates would safeguard this"----  

When updating, there is usually a message that comes up to unplug other USB devices. That way,

the device being updated can be isolated for update without data crosstalk from other devices.

Recap--- Update the JTV separately using the USB interface widget that came with the JTV. Use the

25ft VDI cable (with the XLR shroud casings on both ends) for playing the instrument through the HD500.

Do not use the shorter cable, it's for using with the USB interface for updating the JTV.

Also, check the Knowledge Base section, looks like some good tutorials in there on HD500's.

There is a short VDI for doing updates only with the Interface widget

that comes with the JTV, (one side with shroud casing, the other not).

It's not for using as a VDI for the HD500 for playing thru.

The longer VDI cable is for playing thru (shroud casing on both ends). .

Updating the HD500 with the JTV plugged in may not being a good idea,

update the HD500 and JTV separately.

If you are trying to update the JTV to Flash v2.00 or higher, do not use

the HD500 as an interface for JTV updates, use the JTV Interface widget.

Check with the five authorized places in your area, I would think

one of them can deal with a JTV.

D'Addario XL110- are 10's, and are factory issue.

If you go to 9's, you'll have to get the set-up adjusted.

Use a Line 6 authorized service center.

"I use the supplied digital cable"--- how long is this cable you are using?

When you connect to Monkey, are you trying to do an update? If so, are

you trying to update the JTV or the HD500?

The thing with fret buzz is that it can occur in different places on the neck, 

depending on how the neck relief is set. Eliminating fret buzz is a balance

between neck relief and string action height.

Pick-up to string distance can also play a role when the Models are engaged,

though that doesn't seem to be the case here.

More than likely in your case, it is burrs in the nut slots. If de-burring the nut

slots doesn't help, then maybe it may need a new nut. A Line 6 authorized

service center would be able to get one, or online through Full Compass

(search: jtv-69 nut) on their website.

vpera,

Sounds like a combination of a slight fret buzz and looks like a few burrs

in the nut slots. Recommend getting the nut slots de-burred and the set-up

checked and dialed-in just a little.

Also recommend a Line 6 authorized person in your area with JTV experience.

Yes, logging a ticket would be good.

Reminders- register the product, log a ticket, use a Line 6 authorized service center.

Things go so much more smoothly and efficient that way for you.

Which product is it?

Have your local Line 6 authorized service center that does guitars have a look at it,

it may just be a set-up or alignment issue.

Set-ups are checked at the main distribution point. However climate at a given location

can have an effect on the set-up. Since they don't know where a guitar is going to at that

point, the set-up would be done to the specifications and not the location of the end destination.

However, when I do repair or service a guitar, I adjust the set-ups for the end destinations.

Sometimes it's needed that the local tech may need to dial it in that last smidgeon.

When a guitar arrives, it's good to play it and give the set-up 2-4 days to acclimate to the

end destination where you're at. Then, if needed, go to a local guitar tech for that last final

smidgeon of adjustment.

2013 necks have the most recent current neck specs.

Yeah, what Triryche said. Good idea.

Have you tried a different signal source and cable?

Are there any Line 6 pedals plugged into the the RJ45 in the back?

And there are no ground loops?