kapaguitar

Thanks for the input guys! 

I’ve just formatted my MBP but haven’t test it enough to say that it’s gone for sure. 

When playing live I always plug helix directly to the computer( no hub) .

I also thought it could be the USB cable so I’m using different ones.

I shall install the OS X driver as well.

I’ll let you know how it goes in a few weeks. 

Thsnkd again guys 

Hey guys, Thanks for your replies!

I am sorry that it has taken me a while to get back to this thread, but i've had a lot going on, and for some reason I missed the e-mail notifications.

Ok, here we go:

On 1/19/2019 at 1:40 PM, DunedinDragon said:

ou're going direct from the Helix USB output into the computer's USB input?

Yes.

On 1/19/2019 at 1:40 PM, DunedinDragon said:

In other words the Fireface UCX is NOT involved in the input signal capture?

No, not on the guitar part. I use them as an aggregate input, guitar comes from HELIX usb and vocals come from Fireface UCX

On 1/19/2019 at 1:40 PM, DunedinDragon said:

When you say out of sync, are you talking about out of sync with the track capture (i.e. what is recorded on the track is out of sync with the rest of the tracks) or out of sync with the monitoring playback coming through the Fireface UCX?

What I Mean is that there is a time gap from the moment I play a note on the guitar till the moment I hear it played back.

On 1/19/2019 at 1:40 PM, DunedinDragon said:

One test you can do is to monitor the Helix output with open air headphones plugged into the Helix while recording to see if the latency is on the Helix end or the computer end.

That is a good idea, but if I do that, I will be listening to the sound that's being contained within the helix. Isn't it possible that, in case it is a Helix USB problem, only the usb audio out would be affected by it? Just a thought... also, because it is not a permanent issue, I'll have to wait until it happens to perform that test.


 

On 1/19/2019 at 5:26 PM, rd2rk said:

To further clarify what I think DD is getting at, you're using Helix as your soundcard. In Ableton Preferences you're using ASIO Helix as your Audio Device, Sample Rate matches Helix (48k default), your Inputs and Master Out are set  to Helix, and your speakers are connected to the RME, which is getting it's audio from Helix 1/4"/XLR outs?

The Helix is only outputting through USB on to the computer. the only audio coming out is from the RME. I'm using it on a mac, so I have an aggregate device for input ( so I can have inputs from the Helix and RME) and output through RME Fireface.

On 1/19/2019 at 9:40 PM, otnooishphoo said:

Unless your ableton set is also playing back tracks on other outputs of the RME to a different source (like the PA or something?)

Correct. I'm using ableton to loop the Helix input and to playback some beats.

This setup worked fine for a while and then something changed... I'm formatting my Mac today hoping that it is a system issue...

1 minute ago, DunedinDragon said:

It's probably one of two things.  You have your DAW configured so you're listening to the recorded signal rather than the source which would be the Helix.  Or you have your monitors connected to the PC rather than to the Helix so you're getting some latency whenever the operating system gets busy and can't get the signal processed in real time.  I can pretty much guarantee it's not on the Helix side or the USB connection.

Ok, There's some information missing:

I've been using the Helix usb audio with Ableton in a live setting for the past 5 months, and it worked perfectly until about a month ago. 

Nothing has changed on my setup, i'm using the same ableton session with the same config (unless some bug caused it to change something by itself)

The guitar signal goes in to the Helix, which processes it, and sends it in to Ableton.

Ableton is running with a buffer size of 64.

The sound output is done through a RME FIREFACE UCX.

This setup has been working stable (in terms of audio, MIDI is whole different story) for about 4 months, and recently started having these issues...

Whenever this happens, the guitar signal stays out of sync "forever" (latency) and the only fix is to reboot the Helix... 

Hello guys!

So "recently", while using Helix's usb audio with Ableton, sometimes the sound of my processed guitar get's out of sync, out of nowhere.... like the buffer size has increased (only in the Helix)

Sometimes it has a sudden digital noise before it, and in other times it just gets out of sync without any noticeable sound fx.

I wasn't sure if this was a Helix issue or an Ableton Issue, until it started happening with Logic as well.... I've tried different USB cables (although both of them are from Native instruments)...

Any ideas?

Thanks

@phil_m I've just updated my Helix and the problem still persists... 

I've realised that if I turn off the midi track that's sending the Program Changes to Helix, everything works normally... 

Does this raise any flags?

Thanks for the help! 

7 minutes ago, phil_m said:

 

You should install the 2.60 firmware update that was just released like 10 minutes ago and see if this is resolved. There were a bunch of bug fixes involving MIDI commands in the Command Center.

MAAAAN, that's GREAT NEWS!!! :D :D :D

Thank you so much for the info!

@rd2rk i wonder if you have any thoughts on the following:

I've been trying to use Ableton and Helix to create the ultimate live looping rigs, but have encountered many problems...

I have dedicated buttons on the Helix to:

Rec Looper 1

Undo Looper 1

Rec Looper 2

Undo Looper 2

Clear All Loopers

Stop All Loopers

Go to Previous Scene

Go to Next Scene

Launch Scene 

Stop Transport. 

The Footswitches are sending the following MIDI Note On/Off:

1:D9    2:C#9    3:C9    4:B8   5A#8

6:G9   7:F#9     8:F9     9:E9  0:D#9

I have successfully played a gig like this, but realised that i needed some improvements.

So i have "Select next scene on launch" active and I am trying to have scene Launch automate loop Overdubs and use dummy clips to automate preset changes on the Helix, and this is where the problems start!

 

Sometimes when launching a scene, the helix preset won't change, and ableton won't select the next scene.

I would assume this was an ableton issue, but i've realised that in this situation the helix controller footswitch light stays on permanently, and when it's a note on/off command the footswitch light should only be on when pressed.

Also, on some presets, sometimes the controller notes that i've assigned on the Helix change back to C-1 without my intervention... 

I am going crazy with this so if you could shed some light it would be very much appreciated. 

I have attached a faulty preset. 

Thank you so much

LEAD LIVE.hlx

Hello Guys,

I've been trying to use Ableton and Helix to create the ultimate live looping rigs, but have encountered many problems...

I have dedicated buttons on the Helix to:

Rec Looper 1

Undo Looper 1

Rec Looper 2

Undo Looper 2

Clear All Loopers

Stop All Loopers

Go to Previous Scene

Go to Next Scene

Launch Scene 

Stop Transport. 

The Footswitches are sending the following MIDI Note On/Off:

1:D9    2:C#9    3:C9    4:B8   5A#8

6:G9   7:F#9     8:F9     9:E9  0:D#9

I have successfully played a gig like this, but realised that i needed some improvements.

So i have "Select next scene on launch" active and I am trying to have scene Launch automate loop Overdubs and use dummy clips to automate preset changes on the Helix, and this is where the problems start!

Sometimes when launching a scene, the helix preset won't change, and ableton won't select the next scene.

I would assume this was an ableton issue, but i've realised that in this situation the helix controller footswitch light stays on permanently, and when it's a note on/off command the footswitch light should only be on when pressed.

Also, sometimes the controller notes that i've assigned on the Helix change back to C-1 without my intervention... 

I am going crazy with this so if any one could shed some light it would be very much appreciated. 

@rd2rk Sorry for the late response mate.

I could trace the issue down to only two presets, which I've since deleted and replaced, and they seem to be working as intended. When you have the time do check the video, as it shows clearly the behaviour of the presets and it might be interesting for you on a curiosity level.

I've since installed a MIDI Monitor and realised that whenever I change presets on the HELIX, the unit sends out this message:

13:01:49.421    From HELIX       Control    1    Controller 61    0

even though I have the "Send Program Change" Option to Off in the Helix... is this normal?

Thank you for your time. 
 

@rd2rk Thank you for the help.

These are different presets from the ones you've tested.

I live in Portugal, so calling Line6 support may turn out to be a bit expensive...

I'll have some time on Saturday and i'll try to register the data with a MIDI monitor, but for now, here's a video of what's happening:

https://www.youtube.com/edit?o=U&video_id=i0UfSzCQ-kE

( If it's still sideways it's because youtube is still editing it )

@rd2rk I've been working with Helix and Ableton and have had no problems since your tip.

Thank you very much!

However, I have to use MainStage for a gig tomorrow and I've just realised something very weird is happening:

When Helix is connected to my computer, and i'm running the the concert (MainStage Session) that i'm going to use tomorrow, some midi controllers change they're notes temporarily...

Example: 

A controller that should be sending F#9 ( and that is actually saved like that across all of the snapshots ) changes to C-1 on 3 snapshots of that preset.

If I shut down the helix and restart it, it goes back to F#9... 

Any idea of what might be happening?

Thanks in advance. 

Thank you SO MUCH!!! 

I will try this and let you know.

I thought that the controllers were automatically the same across all snapshots...

Thanks for the tip!

@rd2rk I didn't even remembered that was possible :P

Here they are!

Thanks for the help. 

CLEAN ABLETON.hlx

BASS ABLETON.hlx

I forgot to say that i'm alternating between two presets. I build the first one, then copied it to another slot keeping the same controller information and just changing the guitar signal path...

Hello fellow helix users. I got my helix roughly two weeks ago and it's an incredible unit! I'm loving it!

However, i'm experiencing some issues with using the Helix to control software.

I have helix controllers mapped out to certain functions of Ableton, some of them regarding the Looper and some of them regarding transport functions. 

It seemed to be working just fine and then some of the functions stopped working. 

For example:

The controller I had mapped for the undo functions would stop working (having working previously in the same song) and it also happened with the controller assigned to the  STOP function.

When I was very close to loosing my mind, I realised that for some reason, the Midi note assigned to the helix controller had changed!

Like I said, it happened with TWO different controllers more than once. 

So here's what i'm Doing:

In Ableton:

Helix Midi input: Track is on. Remote is on. 

Helix Midi Output: Sync is on ( for tempo synced effects) 

In Helix.

All the controllers are sending Midi notes Starting from the highest one (G9) downwards, all configured as follows:

Command: Note On

MIDI Ch: Base (1)

Velocity: 100

Note Off: Momentary

When the issue occurs, the Controller's MIDI note changes from whatever it was to C-1

Has this happened to anyone?? 

Can anyone help me out before I have a nervous breakdown ?

Thank you so much for your time. 

That's bad  <_<

I wanted to combine the GT10 effects with the spider valve amp sounds... :wacko:

Hello guys!

I was wondering: if i bought one of those RJ45 to midi adapters, would i be able to change presets in my Spidervalve ( the old version ) with my boss gt 10?