Element0s

2 hours ago, rd2rk said:

If you installed HX Edit 2.9 (or 2.91) with all options

 

THAT'S what I missed. Didn't realize I was missing this too. Problem solved, thanks so much!

Hi all,

After a couple months of using VSTs I plugged my Helix Floor into my computer via USB to do some recording. I couldn't get Reaper to recognize the Helix as an audio device, which has never happened before. I went through and updated my Helix to the latest firmware, as well as updating Helix Edit software, the Line 6 Updater and reinstalling the Line 6 Windows 10 drivers a few times. Still nothing. The Helix is passing computer audio as normal, like Spotify and YouTube videos and I've tried a couple different USB cables but it's not communicating with Reaper. 

Has this been happening to anyone recently?

 

I just went through the same thing.  Here's the response from the support ticket that fixed it:  

 

"wvolkmann Mar 8, 08:50 AM We may have found a fix. Please locate this file. This is the path to the interlock file: C:\ProgramData\Line 6\HelixInterlock • Right click/properties on that file. What are the Attributes? • Close the updater, delete HelixInterlock file and re-launch the app. Does it still fail? If so, what are the attributes of HelixInterlock fil

 

I found it in C:\Users\All Users\Line 6.  You may need admin privilege to right click and change the file attributes if it's read only.

 

 

Hope it works out.

 

You are an absolute treat. Worked in an instant.

Blessings upon thy homeland and kin!

I know this has come up before but nothing I've tried has worked thus far. Just opened a support ticket with Line 6 but I figured I'd ask around in any case.

I've got an Window 7 PC and my Helix Floor is on 2.10. 

A while ago, my Helix editor stopped reading my Helix via USB. I didn't think much of it at the time but I've got studio time booked in a month and a tour right after so I NEED my stuff up and running ASAP. 

Message says "Helix Device not connected" and that's it. My Line 6 updater doesn't recognise it either.

My computer makes a sound when I disconnect and reconnect the Helix, so I know that SOMETHING is happening.

I've tried every USB port on my computer plus a hub and two different USB cables.

I also tried uninstalling and reinstalling the Helix software/updater.

Any thoughts?

Tipp:

My Helix is protected by a 100% fitting case (https://goo.gl/OSgYSB). 

Aw man. I wish I'd known about this... ended up ordering that goofy backpack gig bag on the weekend because I had trouble finding anything that was a decent size!

I'm currently using an ART SLA-1 in bridged mono to power my Helix into my 2x12. I like the sound quite a bit but I I'm thinking about moving to an SLA-2 for some extra headroom, especially if I make the jump to a 4x12 for live as well. Time will tell, but Helix sounds great at this point!