ArneLine6

This could be a broken cable or other hardware. Please contact us so we can replace the device.

The US support team can be reached at 818-575-3600 (option 2), Mon-Fri 8am - 5 pm PST. Our busiest hours are from 11am to 2 pm.

The UK support team can be reached at +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT.

It actually is the other way around. Are you maybe clipping the outputs or whatever the mixer goes into? Are you keeping the HD 500 at the same output level?

When you set the input trim (red) set it so that the meter shows the level at around zero in the channels input meter (red trim)

When you just disable trim tracking everything stays where it is. As soon as you adjust gain manually the delta gets removed so that the digital makeup is zero and the analog trim you see is the analog gain. This always maintains the level- no jumps.

The meter (input trim and level) will turn red if is clipping. When auto trim adjusts the input is looks at the levels and sets it slightly over 0dB. This is the same thing that you would do manually when setting a trim. We leave about 15dB of headroom whicj is pretty standard for digital desks.

When auto trim adjusts the analog gain for clipping the gain is made up digitally after the converter so that the level does not change. That is why we do not show a gain reduction.

When you go to the right the body of the instrument is close to the mic. When you go to the other side the neck is closer. The sound comes from the body.

If you think that your device has a problem please contact our customer service so that we can resolve this. I have seen your various posts but the only way to really resolve anything is through our customer service:

The US support team can be reached at 818-575-3600 (option 2), Mon-Fri 8am - 5 pm PST. Our busiest hours are from 11am to 2 pm.

The UK support team can be reached at +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT.

Yes, Sonic Port VX acts as a system input.

In this clip I can hear environmental noise from inside and  traffic. It becomes very obvious when you switch from stereo to mono. When you try the same test with another condenser microphone what is the result? We have measured the Sonic Port VX against many other products and its noise performane is very good. What you hear is not coming from Sonic Port VX but from your environment.

This does not sound right. It is hard to say what is going on here. The best way to resolve this is to call our customer service so you can go over this on the phone. Maybe it is some setting, maybe the device needs to be replaced.

Europe:

Technical Support:
+44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

US

Main Phone#: (818) 575-3600

Customer Service:
8am - 5pm M-F Pacific Time
Press option 2 for Customer Service

http://line6.com/support/tickets/

You should be able to set the buffer to 64ms and have less than 10ms.

14ms is actually a very good latency for iOS. We have done extensive testing of our own and competitive products and for iOS around 18ms is quite normal.

Since the processing happens after the conversion to digital audio the sound quality is exactly the same. The dynamic range of the Sonic Port family is excellent and you will get a great recording.

Do you have the switch on the side in guitar position?

We are very sorry for the trouble. This unit definitately needs to be replaced. Please contact customer service so we can resolve this as fast as possible.

http://line6.com/company/contact/

Europe

Telephone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support:
+44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

USA

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service:
8am - 5pm M-F Pacific Time
Press option 2 for Customer Service

I just checked, you can search in the field in the upper right corner.

This could be caused by a bad wifi connection. Try using different wifi channels.

It actually is. If one dB is lowered on the pre amp one dB is added after the converter. This has been done for quite some time in, e.g., Digico consoles. They called it gain tracking.

Trim tracking reduces the analog gain on the preamps but makes up the same amount of gain digitally so that the channel level never changes.

 

*  input Gain Trim controls in the analog domain -  these important gain set elements must occur " pre A/D to  yield optimal SNR and Dynamic range for each channel -  I can label these where they need to stay)

Stevekc,

The input gains (Trim controls) on StageScape are in the analog domain (pre AD). They are analog mic pre amps (TI Burr Brown) that can be digitally controlled and stored and recalled.

I think the main difference is that M20d stores the gains (mic pre amps)- this is the only way to save and recall setups- apart from the DSP power, presets and some other specs.

You can record the dry signal. Just do not use any processing when recording into your DAW. The Sonic Port VX has no guitar processing in the hardware, this all happens in the software.

There is a new issue occurring when Mobile POD stays connected to a Sonic Port VX for anytime between a few minutes and a few hours. We apologize for the inconvenience.

We are currently working on a fix for this bug.

In the video there is some street traffic and other environmental noise that may appear a bit technical where the sound was edited. I think it adds some texture but I can not detect a pink noise.

When recording inside the ac, fridges and other sources are usually much louder than the mic/ pre noise. We have measured this and compared to much more expensive mic's and preamps.

Are you using the USB cable that was in the box? A standard micro USB cable might not work. Surprised to hear about the noise since the mic's and pre amps are very low noise. I wonder if your unit has some issues. Please contact our customer service.

iPhone 4 is supported by the Sonic Port. If there is any problem please contact our technical support:  http://line6.com/company/contact/