PeterHamm
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Posts posted by PeterHamm
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On 11/28/2023 at 11:34 AM, davidc2478 said:
I did, unfortunately a firmware revert didn't work. I don't understand. My helix is only like 6 months old :(
I would try this first. do a good solid backup... DOWNgrade to an old version, then check and see if it works, then Upgrade again if it does.
If it doesn't work when you downgrade, could be a hardware problem. -
On 11/28/2023 at 10:33 AM, davidc2478 said:
Anyone have a problem with the joystick button not working? I can scroll left/right and up/down but pressing down on it does nothing. I tested with trying to add a effect into a block as well as saving a name text, I click down but it doesn't jump to cap, lowercase, number...
I was going to try reverting firmware to 3.6 but wanted to see if there was a quick fix
Any ideas?
I did hear something like this, although it all works for me.
Tell me, did you do a full factory reset before reloading your global backup? -
On 11/22/2023 at 9:34 PM, netabuse said:
With 3.7.0, if I am using my Helix LT as an audio interface, audio playback from the Mac gets garbled if and only if I select THIS patch. If I delete the amp, the sound is fixed. If I delete everything before the amp, the sound is fixed.
This affects the digital audio-IN from the computer, not the monitor out from the Helix itself (i.e.: guitar/variax inputs run through the effects sound fine, but playback from the DAW is garbled.)Did you do a factory reset when you updated? And if so, have you saved the preset to another location and then back?
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On 11/20/2023 at 3:35 PM, edstar1960 said:
I have opened a Support ticket for this but thought it worthwhile to report here in case anyone else has hit the same issue or if anyone can suggest how I can fix it. Thanks.
SUPPORT TICKET Text:
I upgraded HX EDIT to 3.70 and then my Helix LT to 3.70 firmware using updated HX EDIT from my Windows 11 PC and following the documented instructions and did not have any issues
However, after restoring my saved pre-sets, when I use ANY patch I found that the sound has way too much high end/treble and doesn't sound like it used to.
I tried reloading from my backup and recycling the Helix LT and watched as it rebuilt all the patches however when I tried it out it still had way too much high end. I tried turning my guitar tone control down to about a quarter, and then reducing the treble settings on the Tube Screamer, and then the treble settings on the amp and it was still not enough, so I switched on GLOBAL EQ, and put in a high cut of 10K, and reduced the HIIGH 8K EQ by -4db. At that point it started to sound similar to what I had with 3.60.
Do you think a re-install of 3.70 may fix this? If so, how do I re-install as HX EDIT doesn't give me that option. Or should I roll back to 3.60 first and to see if that fixes it? In which case, how do I do that? You advice and help will be very much appreciated. Thanks.
When you were done updating, did you do a full factory reset and then reload your global backup?
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On 11/2/2023 at 12:52 PM, Vang201 said:
Apologies if this is a repeat question.
Some of my footswitches don't work anymore and some perform functions they aren't supposed to.
For example, the footswitches that usually control changing the banks now act as a snapshot, some footswitches trigger the footswitch next to it, and other footswitches just don't have functionality.
Has anyone else run into this issue?
I'm on the most current update. But this issue occurred before I performed the update this morning and persists in the new version.
Helix Floor~
Did you do a full factory reset and then reload your Global backup? If not, you should do that first. (MAKE SURE you have a good backup before factory resetting!)
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On 10/13/2023 at 2:57 AM, lazerface66 said:
Dobule Take has a weird phasing effect in stereo. It's my understanding that the effect should hard pan the dry signal to one side and the wet signal to the other. On my HX Stomp, the dry signal seems to be mostly centered while the wet signal keeps moving around, making the effect pretty much unusable for its intended purpose.
Yes, Double Take has a known bug. They are aware of it and working on it.
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On 10/12/2023 at 7:29 AM, DunedinDragon said:
It's always mystified me that someone would spend a premium price on a modeler only to run it through bargain basement powered speakers and then wonder why it doesn't sound that great.
U and me both.
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On 9/17/2023 at 9:05 AM, sykes1000 said:
I can confirm that a similar behaviour also exists with my Helix LT on Windows 10 & 11.
I am up to date with the firmware 3.61 and HX Edit 3.61.
It is totally random when this happens but it does happen reguarly and noticed it was happening before the last 3.5 & 3.61 updates.
I do reboot the Helix after making changes so that it can rebuild its presets before I make a backup of a preset.
With me the problem (BUG) is:
1. copying or dragging presets from on preset location to another within HX Edit = various settings i.e. noise gate settings, delay settings, cab settings, volume settings etc... randomly change for the worse on various snapshots within that same preset.
2. Importing a preset from PC to another preset location on the Helix = various settings i.e. noise gate settings, delay settings, cab settings, volume settings etc... randomly change for the worse on various snapshots within that same preset.
I open the files with Notepad++ and do a compare between two copies and can see that random settings have been changed just by exporting the file from HX Edit.
I change the settings back to how they should be in Notepad++ and then re-import them back into Helix. BUT the settings have changed back for the worse again and all the corrections are gone on that preset.
I am doing all of this from within HX Edit 3.61. I am currently running Windows 11 & have disabled my antivirus on the PC just in case.
The only way to fix this for me is to go through all the blocks and see where the settings have been changed and make the ammendments again & resave.
If I then try to export the file or move it to another preset location it changes the settings during the copying process again for the worse.
The original preset in its original location remains intact.
This behaviour seems to randomly happen only when moving or backing up/importing a preset. :(
I'm curious... when you did the latest update, did you do a full factory reset before reloading your backup? If not, you should do that, and if you did, I'd do another full factory reset.
I edit presets constantly and have NEVER experienced this behavior. -
On 8/25/2023 at 1:21 AM, AndyBennett17 said:
I just added an Expression Pedal to my HX Effects rig and mostly use it as a Volume Pedal. But now when I change presets the volume cuts out until I rock the Exp Pedal back a bit and then put it back in toe position. This is so frustrating. I'm on the latest firmware (3.6).
Has anyone figured out how to fix this?
I'm using the latest Dunlop Volume (X) 8 Pedal.
Probably want to change the global settings for expression pedal position. That is what this sounds like.
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On 8/23/2023 at 1:13 PM, jayhauxwell said:
how on earth can i use my helix to tune to sharp # .it will show flat b on the screen but not sharp.
C# is the same as Db... etc... so just figure out what the flat equivalent is of what you want to tune.
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On 8/18/2023 at 8:55 AM, helix_ozgur said:
Hello, I didn't want to open a new topic. Can I use this instead of dibox?
Will this protect my helix?
It's not balanced, it's not a real DI, it can cause as many problems as it solves, unlike a DI. Just use a DI.
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On 8/16/2023 at 5:09 AM, Metalicious said:
I have a helix LT firmware 3.60 that is freezing, particularly when changing snapshots, and is sometimes emitting a high pitched electronic noise when it freezes, that only stops when the device is turned off. I have tried full factory resets and all setting and preset bank reset fixes, and nothing is working. Any help is highly appreciated! Cheers.
Did you do the factory reset before reloading your snapshots last time you updated?
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On 8/3/2023 at 9:55 AM, mrmapatton said:
Hello Peter, TBurst Std here.
Hey, good to see ya!
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On 8/2/2023 at 7:12 PM, fazz1977 said:
The HX tuner is NOT accurate... not even close, it's sharp, hence why my pitchblack stays on my bass board.
It works fantastic for many of us. Perhaps it is user error.
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Hey everybody, it's a 4 year old thread...
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On 6/23/2023 at 12:46 PM, PHanson said:
Would like an add on rack or foot board that could add DSP so you can run more DSP heavy effects and amps/cabs together and not run out of DSP, My whole rig is Line 6 and love the tone only complaint is I can't always run all that the Helix Rack offers because I run out of DSP, I use Snapshots exclusively, thanks for letting me put up my idea
this is why many folks add other devices in the loop. For instance, I have 3 pedals (all guitar synth type of things) in 3 of the loops. You could also add an HX Effects or Stomp to the loop.
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On 6/4/2023 at 6:16 PM, pipelineaudio1 said:
Here's a video showing parameters being corrupted when copying and pasting a preset in HX edit
I'm not sure this is happening to anybody else, tho... Have you re-flashed the firmware, and did you do a full factory reset when you were done with the update?
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There continues to be a lot of misinformation about how this all works.
If you need the "amp in the room" for some reason (and you don't alway, even if you think you do), then you need an amp and a room. And yes a power amp into a standard guitar cab will often do the trick, but an FRFR will never be this. Ever.
If you need the "amp in the next room, miked up and coming through the PA or monitors", then a real amp in the room obviously won't give you that, and can sometimes be the wrong choice for the gig or the environment. For this you want the best FRFR you can get, and no the Alto or Headrush is never this. -
On 2/28/2023 at 9:55 AM, screwjack said:
Many thanks Peter - upgraded to HX Edit 3.1 and problem solved.
If you don't mean 3.5.1, you should. The new cabs and features in 3.5's firmware are amazing.
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On 2/28/2023 at 8:41 AM, screwjack said:
Did a factory reset - still have the same issue - no graphical cone/mic, just the mic/distance sliders.
I'm choosing the Princess and the 1X10 Princess cab to be sure not to grab a legacy item. Is there a way to reinstall the software?
Something else I noticed after the reset - on the Factory presets the cabs are missing - so for preset 1, the US Double Nrm, The chain is Wah/Vol/Dyn/Delay/Amp/<space>/Mod.
It's like the new cabs were disappeared.....
This isn't a bug report, btw, but a technical support issue. You need to be doubly and triply sure that both the firmware and the HX Edit are on the latest. What you describe is what happens then they are not.
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On 2/15/2023 at 2:49 PM, indiehead80 said:
hi guys, any fender IR's? Fender deluxe reverb, twin reverb etc... ? where can i get them? thanks
As mentioned above, you REALLY owe it to yourself to try the new 3.5 firmware cabs, they are extraordinary.
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On 12/29/2022 at 11:13 PM, dbudday said:
I had an idea for acoustic guitars that I think a lot of players would love. I know that there are quite a few players that run acoustic guitars through their Helix...with tremendous results.
I am imagining a block in HX edit - maybe even a separate Helix - for acoustics - that models acoustics like amps. You could choose different body types or models of acoustics - and they would all be modeled. You could even adjust the mics like you would at the neck and soundhole - much like the speakers and mics in the amp models.
Just like the amps are studied and modeled - different models of acoustics could be done the same way and then those models made available in an "acoustic designer" block.
I figure - this way you can pick your acoustic model - then add any effects - and use the acoustic model/block in place of amps when you have an acoustic plugged in.This is very Variax-like. And I'd love something like this. I do something like it with IR now, but to have some already set, like the new built-in cabinets, would be wonderful.
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On 11/30/2022 at 12:41 PM, Maksim19691990 said:
Hi everyone. Sometimes after turning on helix lt, the volume drops greatly. But everything is decided if you stick and pull out the cord of the guitar in.
Check Globals:EXP Pedals and see if your position might be set to snapshot or preset. That could easily cause what you are experiencing.
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On 7/21/2022 at 4:58 AM, maxmonno said:
Greetings.
I know this is an old conversation, but I want to say my idea anyway, because I use the looper a lot.
Many argue that the maximum loop time is not an important issue. For me it is not true.
I use the looper essentially to play solos on structures that I recorded while the singer sings the song.
For example, in the first chorus the singer sings the song, I play the chords and record the loop. In the second chorus I loop the recording and do a solo. It is typical in jazz oriented.The average structure of a song has 32 bars. If I imagine the 60bpm time of a ballad, we will have 4 seconds per beat, which in 32 is 128 seconds, more than the maximum allowed.
This means that I cannot use it to improvise on every song, and on many I will be dangerously at risk of sudden stop (this in mono and at half speed ...).As far as I'm concerned, the increase of a few seconds would be enough to make it usable.
Instead at the moment I am forced to wire another additional pedal, which is what I would NOT want to do, having a machine like Helix available.Some folks need a dedicated looper like those from Boss. Your situation is a perfect example of that.
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if you really want these things, you want to put them on idea scale. They don't monitor this space for these ideas.