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Posts posted by PeterHamm

  1. 1 hour ago, Wondo said:

    Thank you. I installed HX Edit last night and I also installed the updater, but you are saying that HX Edit has the upadater in it already? I did not do the firmware upadate because I was unsure if I were keeping the unit or not. I would think that right out of the box, plug and play without hooking it to my computer yet, that it would work, but it kept shutting down on me. Kind of scarey that this would be how it is right out of the box. I would like to keep the Helix, it looks very promising with lots of fun and creative things to do with it. But, hard crashes right out of the box is not a good way to start a relationship. 


    Update the firmware in any case. You may have a defective unit, but that's the only way to know for sure.


  2. 8 hours ago, Wondo said:

    Brand new Helix. Arrived yesterday. Keeps shutting down on me. I have the guitar plugged in to the guitar input. I have two lines going out with 1/4 adaptors to rca cables going into a stereo amp with rca inputs and this amp drives two Behringer Truth Passive monitors. Brand new and crashing like this multiple times. 



    First thing I'd do is re-do (or perform for the first time) an update to latest firmware.

    Follow the instructions carefully. Install HX Edit (latest version) FIRST, then run the updater (which installs at the same time), follow instructions carefully (BACK UP ANYTHING YOU DON"T WANT TO LOSE FIRST!).


  3. 9 hours ago, shanecgriffo said:

    i just bought an IR and tried to import but edit is saying all ir slots are empty (the helix is fully loaded with ir’s tho!) and i cant access the import button- it is just greyed out ..helix v2.60

    Update to the very latest HX Edit, then run the Updater to update the firmware to the very latest. Should solve this.

  4. 15 minutes ago, MGW-Alberta said:

    Yah, I already anticipated they will likely ask me to do some sort of general reset which I suspected would likely remove my patches.

    I plugged the unit into my computer, which is something I do very rarely and I figured out how to back the unit up but about a quarter of the way through the process I got an error code

    (- 8606) and the back up stopped.

    Having no idea what that means I changed my tactic and backed up my six main patches individually using the export function.

    I got no error messages during that operation.

    If I lose the rest of the presets I don't care but those 6 patches are the ones I use for 99% of my playing.

    They also represent a lot of my time and effort in tweaking and balancing.


    I bet that's a corrupted preset. Do a reset and load just what you're using if you can afford to, and I bet it goes away.

    Also, make sure both the unit AND HX Edit are on the same version. This is easy to miss, and causes stuff like this, too.


  5. 27 minutes ago, MGW-Alberta said:

    As I said above, I can detect no common factor.

    It can happen on any patch or in any mode.

    I create and edit my patches right on the unit so I don't know how I could use an illegal character as I only use what the Helix gives me the option to use.


    I have not raised a ticket with support.

    How do I do that?


    I think it's on here somewhere.

    Have you tried backing up everything, re-flashing the firmware, resetting the unit, and then restoring your patches and IR? They might ask you to do that first.

  6. 5 hours ago, MGW-Alberta said:

    I had a bug and thought I'd fixed it with a firmware update. (2.6 .... now 2.7)

    Unfortunately no.......


    If it happens on the same patch, or just a few, check to see if you have named the patch, scribble strips, or snapshots using a Helix-illegal character.

    If you do that, this kind of behavior can result. I tried using the • character in a patch one time. All hell broke loose.

  7. 6 minutes ago, zolko60 said:

    OK. Some of your sources missled you. So what is the reason for insisting this is the case when it is sorted out? You can even pull out your ohmometer and check.
    Again - there are no specifications for 1/4" outputs in the manual. You can clearly check it with no eqiupment by reading the manual.

    Well, it matters not a whit to me, as I use it with a DI anyway and like that solution.

    The fact that the TRS to XLR cable changes the signal might not be because it is balanced. Something else could be going on perhaps?

    I don't know,  to be honest. Someone from L6 might have to chime in, but it's not really a performance issue is it?

  8. 2 minutes ago, zolko60 said:

    What are you reffering to? What knowlege sources?

    I've known this for so long I don't even know where to look, but when it's been asked either on facebook or here, the unbalanced nature of the outputs as noted in the manuals has been confirmed.

  9. It is possible that something electronically is happening when you use a TRS to XLR cable in the output of Helix, but it is not a balanced connection. Line 6 has confirmed that the only balanced inputs or outputs on any Line 6 HX product are the Mic input on Rack/Floor and the 1/4" outputs on Stomp.


  10. 12 hours ago, Propower said:

    After both measuring and testing, the line outputs on the Helix are impedance balanced IMO. If they were unbalanced the "ring" of the 1/4 inch would read shorted to the sleeve. It does not - it reads ~680 ohms (IIRC). I hooked three connections to my Bose mixer and L1 stick; XLR, 1/4" Left via TRS and 1/4" R via TS. Adjusted all gains on the mixer to the same place (made XLR out Mic level, 1/4" Line level. Results; XLR small hiss - no Hum, TRS same - small hiss no hum, TS small hiss small Hum.


    Impedance balanced is a method of simply placing a balancing resistor in series with the ring contact to ground. If you feed such an output into a balanced/differential input (most decent mixers line inputs including the BOSE) you get a reasonable amount of Common Mode (hum many times) rejection. It is even better with a true balanced output (either driven (solid state) or transformer based. 


    Couldn't this also be because you are lifting the ground somehow? Can you compare 1/4" -> DI to all that?


  11. 31 minutes ago, zolko60 said:

    Are you sure? The only official spec I found states that 1/4" outputs are impedance-balanced TRS. I know this is not true balanced, but this type of balancing gives fair CMRR and is commonly used nowdays.


    The manual for Helix makes no mention of TRS at all. I do not know where that info comes from, but the manual states directly that the outputs are TS unbalanced.

    I have no idea about the link you shared.


  12. 48 minutes ago, GarrySimmons said:

    Personally, I have lots of mic cables and would like to use them to connect my Helix to the PA.


    Is there any reason not to put an XLR-F to TRS adapter (I happen to have several of these) on the mixer end of a mic cable and plug it into a balanced line input? Wouldn't that avoid the phantom power issue? Just set the Helix to send line level?


    Agreed that a 2-channel DI would accomplish the same goal of not having two long 1/4 to 1/4 cables (plus a spare) just for the Helix.




    Helix LT, Floor, Rack and HX Effects all feature no balanced outputs. Every 1/4" audio connection on those is TS.

    HX Stomp is the only product in the line that has TRS output, and is the only one that this plan will work properly on.

    1/4" guitar cable to DI is a fine and professional way to connect to a PA.


  13. Look, when you restore from a backup JUST before a gig, this is what you have to worry about.

    We've established that, right? So I think we have to adjust our expectation. Never do that? Yup.

  14. 2 hours ago, Dunk888 said:

    Thanks guys for getting back to me and thank you for the info on the heat, how are you using the HX stomp ? are either of you in a Band using it live or just home use ?

    I'm currently using it live with acoustic guitar basically.

    Not currently in a band, play in church one or two times a month.

  15. 10 hours ago, rd2rk said:


    I must be missing something.


    1) use a phantom power blocker (unless the DOD does this and OP is trying to avoid buying a PPB?)

    2) how would that ever be an issue with direct from Helix XLR at mic level, big knob assigned to 1/4"?

    3) bad FOH guy can FU a free lunch!

    4) see 2


    What exactly is OP trying to accomplish?


    1. Any DI automatically gets rid of phantom power issues. There are SO many "my Helix sounded bad last night, first time live, why did this happen?" posts on the facebook forums it's dizzying.
    2. Sometimes, it is, believe it or not. And if you are sending mic level and turning your output way down, you're probably introducing hiss that would most likely not be there if you just used the DI.
    3. You have to be friends with your sound guy or you will sound like $#!†. Even if they are idiots.
    4. Since the DI signal sounds the same, and there is way less chance you'll have any connection or sound guy issues, why wouldn't you go this way all the time? XLR outs? Use them for your onstage FRFR and in the Studio when necessary. Not live unless you already know before you go in that you are not going to have an issue. That's my philosophy.

  16. outboard preamp doing what exactly? I like to send full signal out of Helix, and then adjust at the other end accordingly.

    Need more info about what you're doing to be sure that's the right thing for you.

    XLR out into a Mic pre? I'd set outputs to Line first.

  17. 6 minutes ago, JeremiahEdward said:

    This has probably already been asked and is buried in this post somewhere, but how about more control over the number of snapshots when in snapshot/stomp mode. I like using stomp mode and having all my effects at my disposal to easily turn on/off...... I only need 2 snapshots.. one for clean amp and one for dirty amp... I put them on different paths and then go 100% A on clean and then 100% B on dirty amp.   


    In this configuration I essentially lose to footswitches. I know that I can just assign effects to turn on and off with those other footswitches via two additional snapshots, but that adds quite other annoying level of complication to each patch.


    Beyond this (and the new way the 6 switch looper operates), the Helix is wonderful. 

    Here's a wacky tip, and you'll need to learn how MIDI works to make it happen.

    You can make a patch that actually sends midi commands to switch snapshots, then hook a MIDI cable out and back in on Helix.

    Then, you can literally have ONLY two footswitches you lose if you only have two footswitches.

    But there's other ways that you can switch amps in one path with only ONE foot switch very easily, too. What you describe doesn't have to be done with snapshots, but can be done with volume blocks. or even just using a foot switch to turn the channel volume of one amp up and the other down and vice versa.


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  18. There are good reasons to use a DI in a live situation. (I'd never use one in the studio.)

    1. Phantom Power? doesn't matter.
    2. Level or Impedance issues? Won't even be an issue.
    3. not-so-great sound guy? Won't matter.
    4. Sounds the same in the house? Yup, with a decent DI. The DOD should be good enough.

    You save time using this method if any of the above issues come up.

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