franoise

I would to like to join you all to force the Line6 explain to us what is this error, I'm a programmer and error codes is nothing without a description or a reference table. If exists an error code for sure exists a reference table, I want to read it. I call Line6 on phone from Brazil, a very expensive call and they don't answer my question about the main origin of this error, they just tell me to update the firmware, this is not a good answer. I've never seen an error that has no solution beyond this , this is for me, the most dangerous problem and they don't care.

I managed to solve the problem: -28 rebailling the chipsets in my rack, unfortunately all the update possibilities were tried without success. I recommend it to anyone who has a Line6 assistance nearby, take it because I guarantee that in my case the software installations and cleaning did not solve it, it was necessary to do rebailling, it is not a complicated process but it is also not so simple that anyone knows how to do it, usually companies who work with gpus do this, so here's the tip, if you are lost you can do a rebailling which in my case worked very well

Hi Datacommando, I have some great news.

After rebailling the chipsets everything is running so good, I'm in love with this dream machine, the tones and possibilities is incredible, I play a variax guitar and I don't need anymore the variax power supply and the cables, just plug the ethernet cable and the party starts, i'm so happy and I really appreciate you help, in fact the rebailling process is not a task to a non   technician, I take my chances and I could burned something in process that could be irreversible but I've accomplished this task like a boss :).

This is not a task to the owner of the equipament, but in Brazil we don't have any support so I do this.

Anyway your link is my next step, because I don't have any idea yet what the -28 error  is and I've rebailling every chipset, if I know that, for example, the -28 it's a dsp error my job could be more precise and quickly. Besides that, in future I can have this error again. I can't trust that is never come back, I'm a little afraid every time a turn it on, I assume this

I will post this on other threads to help anyone having the same problem, is the least I can do after having your help.

Again, thanks a lot for your help, if I can do something for you please fell free to concat me.
 

Keep Playing!

Thanks a lot Datacommando, you're helping a lot and sorry for the late response and to post everywhere.

The suggested procedure make a lot f sense but unfortunatelly when I'm in step 5 I need to shut it down, the error cause a break communication with my PC, the updater will not see the helix anymore until I boot again in update mode, the upgrade process restart the unit and the unit starts with an error, the dammed -28! When this error occours there is nothing to do anymore, the update will not connect anymore.

Tomorrow I'll rebailling the chipsets and if I manage to make this work I will tell you, if not I'll need a new motherboard and in Brazil is almost impossible to get one.

The support team doesn't answer my tickets and if I need a new motherboard I doesn't know where to start, in Brazil this things does not exists, the Line 6 support is even worst here.

Thanks again for your help, I really appreciated your help.

Francis Pires

I think we can be informed about error on Helix and other devices with an erro table to mitigate some commom troubles, I've an error -28 and just don't know what is this.

I have a Helix Rack + Controller but i'm a brazillian

The same happens to me today, I'm living on Brazil and I pay a lot of money to try this gear and now I'm stuck on -28 error like you said and unfortunnately I'm living in Brazil, I can't get a new motherboard so easily. I would like to see some responses from Line6, what I have to do with a 2 thousand dollar equipament that is not working, trash away and buy a new one?