Peter

Make sure HX Edit is not running.

Try annother USB-port.

Reinstall HX Edit an all included drivers.

14 hours ago, shelterdsoul said:

lets say I need to go to lead (snapshot3)  I press the button the lead snapshot is loaded but that button if pressed again will take me back to snapshot 1?  is this possible?  

It's possible to take you back to the previous snapshot. For example you are in snapshot-2 and then you go to snapshot-4. Pressing the snapshot-4 button again, will take you back to snapshot-2. But you have to activate this feature in the global settings(Preference>TogglePrev). ...and you need the 2.8 firmware or higher

Here is everything you need:

https://de.line6.com/software/index.html?hardware=All&name=HX Edit&os=All&submit_form=set

https://de.line6.com/software/index.html

just login and download HX Edit 2.82 for Mac or Windows and install

3 hours ago, hjjzone said:

HI，recently  I used my computer（WIN 7） to upgrade the HX STOMP

 

I didn't install  HXEDIT, but downloaded and successfully installed UPDATER and driver。After opening UPDATER, I did not enter the user name and password, but directly clicked OFFLINE

 

Then I loaded the flash memory file, and then clicked UPDATE to start the upgrade. After that, It  did not reach 100% progress, but  jumped to the picture below(11.png).

 

Then restart the computer, the Updater  is not working properly（22.png）, Then restart effect unit, the machine can not be started now, see picture 33.jpg。and updater is not working（the same as 22.png）

 

What should I do next？？thans alot

 

 

try powering on while holding the right arrow ">" This will put the unit into update mode and you can re-install the latest firmware from there

or try FS 2+3 for a factory restore

9 minutes ago, Fenderflame28 said:

Thanks Brue.

 

I set it running to update from 2.81 to 2.82 (my Helix Edit is 2.82) about four hours ago and it's still saying 'don't unplug or disconnect' but showing no signs of actually updating anything. 

 

Is this normal? Any L6 people able to offer me any suggestions? I'm going to need to switch it off or unplug eventually - which is the least harmful thing to do?

 

four hours are not normal.

What I would do:

Turn off the Helix and close all line6/audio software.

Start the Helix with FS6 and FS12 pressed (update mode)

Start the LINE 6 Updater.

if it still does not work, reinstall HX Edit (2.82) - When you get to the options section of the install, leave them all checked. And try again.

1 hour ago, colek98 said:

Thanks for the suggestions guys. So far I've only created two of my own patches so I may retry the process. Peter, I thought the factory restore would set me back to 2.65, so haven't tried that yet, maybe that's it. RD, I think I did it in order - pretty careful bout that being a cautious techie by profession, but who knows - I'm getting old and crazy - lucky if I know what day it is . And yes I did a backup. Yeah this tech is a little too scary to me to skip the precaution of backing up.

It only reset the globals, presets and IRs. It will not set you back to 2.65.

...According to my experience, it's better to do a reset after an update to avoid bugs

Have you tried a factory restore? - FS 2+3(HX Stomp)

...this will override all presets!!!

Have you tried to make a factory reset( Holding footswitch 9+10 on boot ) and loading your backup?

18 hours ago, codamedia said:

 

When I updated my Helix.... when that message appeared on the Helix there was a dialog that appeared on the computer in order to continue. All I had to do was choose to continue and it went along it's merry way and finished. IIRC... the message on the computer even included "ignore the error message on the device"... I honestly couldn't see how they could have made it any more obvious!  

 

NOW... IF THAT MESSAGE on the computer falls behind an open window, or is minimized to the task bar... you won't know it exists and you will sit there forever waiting. 

I think most of us(me too) saw this message and choosed continue, but the update stucked anyway for hours.

The problem was, that something happened to the driver during the update and the Helix had lost the connection to the pc.

After a reinstallation of HX Edit, it worked again and I could easily complete the update (...yes I had installed the new version including the driver befor the firmware update)

Congratulations you did it.

The next updates will be easier again (...probably)

Turn off the Helix. Than turn on the Helix and hold FS6+12. Maybe this could help.

I had the same problem at this point. I have turned off my Helix and closed all line6 software.

Then I have installed HX Edit again. ....something happened to the drivers(no connection) during the update, I don't know why.

But on the 2nd try it worked without problems.

Normal is about 20 minutes I think. I had the same problem with the 2.8 update.

I had waited more than an hour an nothing happened.(Yes, I have followed the instructions)

After I restarted/reinstalled the update it was done in 10 minutes.

not more than 20 minutes

If the update stucks much longer restart the Helix with FS6 and FS12 pressed.

...

If that does not help:

Turn off the Helix and close all line6/audio software.

Reinstall HX Edit (2.82) - When you get to the options section of the install, leave them all checked.

Try again

you can update directly to 2.82

...don't forget to make a backup in 2.71, ...and follow the update instructions

If you are still on 2.71 and don't want to update, I would try to reinstall HX Edit 2.71 (maybe a Windows update has deleted the drivers or something)

Because you have issues with the drivers anyway, try to update again. ...I think you are brave enough ;)

-Turn off/unplug the Helix and close all line6/audio software.

-Unistall the line6 software(HX Edit, updater, drivers) and reboot the pc

-Install HX Edit 2.82 - When you get to the options section of the install, leave them all checked.

-Connect/turn on the Helix and start the Updater and update(I hope you have a connection)

(If the update process stucks more than an hour, you should restart the Helix with FS6 and FS12 pressed (update mode))

I can verify that too. Windows 10 Pro 64-bit version 1909 (befor that 1903) and no issues.

Sometimes it can happen, that this Windows update overwrites some drivers

If you have driver issues I would try this:

Unplug the the Helix and uninstall all line6 software (HX Edit, drivers, updater). Reboot the pc.

Then install HX Edit (2.82) again - When you get to the options section of the install, leave them all checked.

(All you need is included in this package)

38 minutes ago, timleesan said:

It's definitely not the one switch, on account of six switches lighting up when I engage it. The one switch just starts recording without "arming"

OK, you're right

1 hour ago, timleesan said:

I have changed a few global settings in regards to the stomp mode, so that the top switches are snapshots and the bottom are stomps... hey wait a second... I always assign my looper to the top right switch, would it make sense that *if* the top row of switches were assigned in global settings to be a "snapshots", it would still engage the looper but remain on the home screen? 

You can try a reset of the global parameters(FS5+6 on boot), to see if the problem still exists (don't forget to backup)

Are you sure, you are not using the 1 switch looper?

Guitar > (Helix) GUITAR IN

If you want to use the PHONES output of your Helix, then I would use an FX loop:

(Helix) SEND1 > (Looper) IN  -- (Looper) TO MIXER or TO AMP(you have to adjust the send/return level in the global Helix settings) > (Helix) RETURN1

Then just put a fx loop1 block at the end of the signal chain.

But this method works not well, if you want to change the preset during the playback (dropouts)

Then connect it this way: Guitar > (Helix) GUITAR IN -- (Helix) OUT > (looper) IN -- (looper) TO MIXER > you need a mixer or something to plug in you headphones if your looper does not have a PHONES output

maybe this can help:

- highlight the installer

- press "control" and right klick > select open

Here is a backup of the presets, so you don't need a factory reset

FACTORY 1- 2.80.hls

FACTORY 2-2.80.hls

HX Edit 2.52 should work for your backup

If you have updated from 2.7 or older, the global settings have been reset. For this you need to restore your backup. ...If everything works fine, then it is not really necessary.

On 11/13/2019 at 8:59 PM, nfarcet said:

I have the same issue : my Helix rack got stuck forevever in screen "Boot Failure. Entered Update Mode".

How can I reset my Helix ?

Turn off the Helix Control/Rack and close all line6/audio software.

Reinstall HX Edit (2.82) - When you get to the options section of the install, leave them all checked.(step1)

Follow the Update instructions from line6 and start the Helix in Update mode in step 2(ENC1&6 for the rack):

1. If you have Helix Rack / Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc.
2. Connect Helix to a Mac or PC via USB (do not use any sort of USB hub) and turn it on.
3. Launch Line 6 Updater. The latest version was automatically installed when you installed HX Edit 2.80 in “STEP 2 Updating HX Edit to 2.80” above.
4. Enter your Line 6 Username and Password and click “Sign In.” A big green box appears with a picture of your Helix product. Click the big green box and then click “Update” next to Version: 2.80.
5. Carefully read the instructions (HEY! DID YOU BACK UP FIRST?), click “Continue,” and then “Accept.” A warning dialog appears, telling you that Helix will be reset twice.
6. Think “Hmm, maybe I should’ve backed up first? Nah, I insist on subverting the dominant paradigm,” and click “OK.” Helix begins updating. As wholly expected, because we warned you… because you always read the instructions… halfway through the update process, Line 6 Updater displays a second dialog and Helix’s LCD reads “Boot Failure. Entered Update Mode!” THIS IS NORMAL. Breathe deep, everything is fine. You’re almost there.
7. Click “OK” again. When finished, Helix restarts automatically and begins rebuilding your presets. Let it finish.
8. If you have Helix Rack/Control, turn on Helix Control. Helix Rack reads “Helix Control must be updated to work

properly. Update now?” Press Knob 6 (OK) to update Helix Control.

(...don't use a USB-HUB, try annother USB-port

if it still does not work use annother computer for the update)

Turn off the Helix and close all line6/audio software.

Install HX Edit 2.82 - (When you get to the options section of the install, leave them all checked). > includes the new updater and drivers

Start/connect the Helix and the LINE 6 Updater(but not HX Edit) > sign in and update your Helix

...

If the updater can not find your Helix device, try annother USB-port or a reinstall