HX Stomp...Why Does it Shut Off Randomly? in Helix Posted July 21, 2019 @cruisinon2 thanks for your message. I've opened the support ticket through the site, Josh (L6 support agent) was really interested on solving my issue, but, none of the troubleshooting steps worked out for me. He then gave me some local repair facilities that must be outdated, because none of them knew they were authorized repair facilities from LINE 6 devices and said they couldn't help me. I'd pay the shipping to send it directly to Line 6 and have a brand new one (and no headache), at this moment I'm 1000% frustrated because I've sold my POD HD500 (5 years old, not a single hiccup or issue) and bought the HX STOMP (after months saving money) to upgrade my home studio and now I'm losing jobs because I can't produce with this faulty unit.