Helix Bug Reports in Helix Posted March 30, 2016 I already made some remarks on other threads about the app not being stable with OSX El Capitan. It crashes every few minutes/seconds, especially with export and import. But I also found that when I try to import setlists (I was lucky once or twice when the export succeeded), often the imported presets all have the same settings (from the first preset) or are all blanco. The name of the preset is still there. And, when connected to my macbook pro, Helix crashes too sometimes: just freezes, no buttons are operating, but I can still play. Or, it freezes and the main screen goes to black (with backlight on). When it's not connected to my laptop, the Helix works like a charm. What could cause this? Helpdesk sugested: reinstall app, new firmware update, factory settings, new cables, different usb ports. Did all that. Tnx for your support!