MusicLaw

@serronej, as you may already know, DSP consumption of the individual Amp Block selections and FX Block selections in Line 6's firmware varies depending on the particular Amp or FX Block selected for use in your Signal Chain. The Floor, LT and Rack units each have Dual DSP chips and thus have twice the processing capacity than the single DSP chip HX Stomp, HX Stomp XL, and HX FX units (HX FX has no amps).

Even with the single DSP HX Stomp and HX Stomp XL, it is entirely possible to use two different Amp Blocks -- depending on the Amps you select -- in your signal chain, in addition to a Cab or Dual Cab Block plus FX Blocks. The full Helix Units (Floor, LT, Rack) have even more capacity for multiple Amp selections. 

Within a single Preset you may define one Amp bypassed while another is enabled, both, enabled, and even different parameter settings for each using footswitch configurations. In addition to Presets, Helix Firmware also provides Snapshots. These are akin to having Presets within a Preset. There are Three available on the HX Stomp, Four on the HX Stomp XL, and Eight available on the Floor, LT, and Rack. Each Preset you define allows for up to Sixty-Four parameter changes or Bypass assignments without any lag nor interruption. Switching between and amongst Presets does involve a momentary interruption as each new Preset loads in from the device's memory. However, once loaded any Preset you created containing Snapshots allows for nearly instantaneous switching between and amongst Snapshots -- within that Preset.  As @HonestOpinionmentioned earlier in this thread the Preset Spillover feature available in the Helix Floor, LT, and Rack is a Global Parameter setting which allows dedicating the second DSP chip to essentially mirror the first, thereby allowing for instantaneous switching between and amongst Presets (at the cost of reducing DSP capacity for other Signal Chain uses).

If you want to explore multiple amp block and FX combinations before you buy the device, download the Helix Native from Line6's site. Once loaded as a Plugin to your DAW or VSTHost, simply change Preferences > Hardware Compatibility from the Default setting of Floor/LT/Rack to HX Stomp or HX Stomp XL, and you will see what Amp Block selections remain available as you build a sample Signal Chain in the software. Helix Native is available as a Full Featured Free Trial, and should you buy a Helix, it is available to Helix Device owners for $99. And, a few times each year for Helix device owners, Line 6 puts it on 30% discount bringing the price down to $79 USD. 

As @rd2rkalready posted, do it! You'll likely be delighted. And, if you buy from a vendor with a satisfaction guarantee, should you not be satisfied, return it for something else.  

Glad you got it sorted out.

@badMETAsin82uninstall all the Line6 software and drivers from your computer, AFTER doing a Backup to preserve what you have and what you may wish to preserve for later Restore to your devices. 

Then download a clean copy of HX Edit. Next, launch HX Edit and allow it to install all the necessary components. HX Edit should install and recognize your connected HX Stomp. Complete the entire process with the recommended Factory Preset! If this fails to get the amps properly working, but 3.5 HX Edit gets properly installed, follow the next steps.

Download to your local drive the 3.5 firmware for you HX Stomp from Line 6's website's Downloads Page, by selecting HX Stomp in the Hardware dropdown, FIrmware in the Software dropdown and your OS in the OS Dropdown.  Also download Line 6 Updater! The current version is 1.27. If you wish, you may also download the HX Edit Installer to your local drive if you need to, and same with the LT firmware. Select each in the appropriate Download page dropdowns, so now you would have all Four (4) of the software components. Same applies to Helix Native if you use that.

Launch Line 6 Updater with your HX Stomp connected and powered of. Once Line 6 Updater recognizes your HX Stomp connected, select Local Files, and select the HX Stomp Firmware file you saved to your local drive. Allow Line 6 Updater to do he install, it will take a few minutes. After it completes, do the Factory Power on Reset of your HX Stomp. 

If you have any Presets, Global Settings, User Model Defaults, IRs, etc. which you may have previously Backed Up, after the PowerOn Factory Reset completes, Restore what you wish via HX Edit's Restore from Backup feature and be sure to click on the items you wish to Restore!  Then do the Preset Power On Rebuild by holding the HX Stomp's Upper and Lower Buttons while powering on. After this completes, you should be all set!

If still no go, submit a Support Ticket with Line 6.

Hope this helps.  

Installing the Firmware 3.5 update and following the instructions results in your Helix Stomp's Global Settings being Reset. Did you have any customized settings in your Globals? If so, and you backed up before performing the firmware update, you can do a selective Restore (using HX Edit) and select Global Settings to restore your previous Global settings. Otherwise, you can reconfigure your Global Settings directly on your Helix Device (as HX Edit does not provide access to the Device's Global Settings). 

Are you using Helix Native Plugin?

Before diving into the Cab Delay Parameter, set up your Cab Pan L and R accordingly. Then use any Reverb and Delay FX Blocks to taste. Then revisit the Cab Delay Parameter and listen carefully to very minimal changes. There's a reason that the values increment in 0.02ms at the very start of the Delay values parameter. Just a tiny bit can introduce all sorts of Phasing which may result in a variety of audible frequency cancelling depending on your material. If it sounds good, go with it! If you're working on material destined for Mastering, then you'll need to be more aware of introducing undesired phasing. Line 6 has already posted that the new Cabs are Time Aligned regardless of their respective Mic, Position, Distance, Angle, Pan and Level settings. However, as soon as the Cab's Delay Parameter is increased beyond 0.00ms, phasing issues begin. 

Correct! Unless, you have customized any Global Settings, User Model Defaults, or Favorites contained in the Backup which you might wish to Restore rather than recreate.

@HanoverGreenthe HX Stomp does not have multiple Setlists. The HX Stomp only has one Presets List! It does not have multiple Setlists as found on the Helix Floor, LT, Rack, etc. 

Nonetheless, you can Import and Export Presets amongst and between the Helix devices -- so long as the subject Preset does not exceed the Signal Chain and DSP capability of the HX Stomp! When using HX Edit to Import and Export Presets, HX Edit will prompt you should the Preset not be compliant. 

Also be aware that whenever you Import any Preset which you may purchase or find on the Internet, after you Import such Preset(s) to your HX Stomp it is always a good idea to do a Power On Rebuild Presets procedure to assure that the Imported Preset(s) is (are) properly converted to your existing firmware version! For the HX Stomp, Hold the Upper and Lower Buttons while Powering On your HX Stomp. For all the Reset Options, see HelixHelp.com > Reset Options. 

@JimRad, thanks again for this! Finally got around to having these 3D Printed. I look forward to getting them soon. Plus, with the new 3.5 Firmware Update, my FRFR are sounding better than ever! :)

Also, should you have any Presets which you may have individually saved to your local drive before the upgrade which you wish to Import to your Setlist, perform the Power On Preset Rebuild routine! This will allow your Helix to rebuild all your Presets to assure they are compliant with the current firmware. See HelixHelp.com for the Reset Options for your Helix Device.

Otherwise, simply go to Global Settings on your HX Stomp and set the Globals as you wish. 

Keep in mind that installing the firmware updates as instructed involve doing a Factory Reset Power On. This always reset the Global Settings. 

The current versions of the manuals for HX Edit and Helix Native software are each available as PDFs within in their respective programs by clicking the Question Mark Character in the lower left corner and selecting Pilot Guide.

Each is also available as a PDF download from the Line 6 Website's Support Area under Manuals.

Helix Hardware device User Manuals are also available via Line 6 Support > Manuals. Note that the latest version is 3.0.

For information, features and enhancements introduced in the various interim firmware releases (as they affect the hardware), see the Release Notes. These may be found on the Line 6 website in the Downloads Page for each firmware release. See HelixHelp.com where the Release Notes are conveniently grouped for easy browsing. 

Another great resource is The Big Book of Helix Tips & Tricks available from Sweetwater Publishing as a PDF, which gets revised after each firmware release. As this is not a Line 6 publication, it takes a bit of time before the update is available. Earlier today the author Craig Anderton, posted in another thread that he hopes to have The Book update for the 3.5 firmware available perhaps in December.  

Pricey, but it looks like it should do the job! As Amazon purchases are now suitable for returns through the end of January '23, give it a try and if it proves to be unsatisfactory, send it back for a refund. Post back your findings to share with others here on the Forum.

There are simply so many possibilities between the Mac and Windows OSs , that there will inevitably be some who encounter a bumpy road process!

Even though the installation instructions advise to exit other programs, it remains possible that seemingly inert programs may interfere with the download or installation process. For instance, during Beta Testing, I intentionally kept other programs running to determine whether certain events triggered an interruption of the install or download. Factoring that in with the sheer server overload following the release of 3.5 -- as well as server overloads during certain Beta releases -- these can result in disrupted downloads or installations. 

Overall, users will get it right. It is quite rare now that the software at version 3.5 is responsible for bricking anyone's Helix device. Absent a significant power spike during download or installation, my impression is that the common denominator is Pilot error. This of course, does not rule out a computer triggering into sleep or suspend mode during 3.5's lengthy install, or another program triggering an audible or other notification disrupting the installation. 

The process of manually downloading the Firmware and using Line 6 Updater to access your locally downloaded firmware for the installation works wonderfully, but does require recognizing that after the firmware is installed, the user is left on their own to do the advised Factory Reset, as well as a protective backup before they begin using whatever version of HX Edit they may have. And, subsequently doing a Restore of any desired portions of the backup, then followed by another Power On Rebuild Presets routine. 

There are some steps of the entire process which arguably rely on common sense! For example, Line 6 should not need to explicitly tell a user that before the perform a Power On Factory Reset or a Power On Presets Rebuild that, in either, case they need to Turn off their Helix device. YMMV.

3.5 is phenomenal!  Line 6 has done a great job improving the Helix Family products. Keep up the great work!!

[~~Rant Over~~] ;)

The download servers were getting pounded yesterday. So do not be surprised should you encounter download issues. If so, simply try again later. 

Also these:

@coachz There is an excellent book entitled: The Big Book of Helix Tips and Tricks authored by Craig Anderton available as a PDF from Sweetwater Publishing. It has plenty of information about constructing Presets and Gain Staging, plus over 100 sample Presets. Check it out! Many have found it helpful to improve their use of the Helix family of products.

The Das Benzin Mega and Das Benzin Lead Amps have been there since fw 3.0.

After performing the firmware update to 3.15, did you perform the Power On Factory Reset as recommended in the HX Edit on screen instructions? And, if you're uncertain of the Power On Factory Reset Footswitch combination for your Helix device (as you didn't mention which model you have) see HelixHelp.com for the Reset Options. 

[Note: All the above, presumes you used the latest HX Edit version to perform the entire update procedure, rather than simply using Line 6 Updater to install only the device firmware. If you did use Line 6 Updater, download and install the latest HX Edit version and run it again to assure you have all the latest firmware, drivers, Factory Presets, etc.] 

Via the Sweetwater Website Page for The Book there may be an email address for Craig Anderton. If so, reach out to him to explore how you may be able to buy a copy. Otherwise, reach out to him via this thread by placing the at sign: @ before his name like this: @craigandertonwhich will direct a copy of your post to him.

@coachzWhat firmware version is installed on your Stomp XL?

And, why was the Output Block's Level set to other than Zero dB?

It never hurts to do a Power On Factory Reset (after first doing a Backup). Then Restore any Customized Presets you may have previously backed up. Then do a Power On Rebuild to be sure everything is converted to the latest Firmware environment. 

Current workaround/remedy/solution: IGNORE Win11's Device Security Notification!

Leave the Core Isolation Memory Integrity (CIMI): "OFF".

Be sure that you are running a sufficient Malware Protection Product on your system.

Awesome!! Glad you got it working.

On 10/29/2022 at 1:57 PM, BOLDRON said:

Thank you for your answers.

 

However, as I said in my first post, I have tried all the features in the tuner settings : I know how to read a User Guide ;)

 

Moreover, my voice is processed by the Helix with FX, so I cannot plug my mic directly into the PA.

 

I am searching for alternative ways to route the tuner, if possible. If not, I will submit a request to Line6 to add this feature later.

By no means was I intending to be condescending. Moreover, I later got hands on my Helix Floor and discovered that the User Guide does not explicitly list the actual Tuner Input Parameters available on the Helix Floor, as the device itself does provide a Variax Tuner Input parameter selection. 

Nonetheless, I certainly respect your preference for following the path of least resistance. Should you wish nonetheless opt to post an IdeaScale feature suggestion from your user case, I would certainly vote it up and encourage others to do so as well.

@BOLDRONYou certainly have an understandable scenario of wanting your Helix routed Mic to remain open whilst your Variax is Muted during Tuning.

I am not at my Helix Floor at the moment to look at the Tuner Parameter options or if there are any pertinent Global Settings; nor do I have a Variax. Nonetheless,  glancing at the Helix Floor User Guide 3.0 PDF page 44, see if the Tuner Input Parameters (Knob 1) offers a "Variax" option (rather than "Multi"). If so, give that a try. Also, set Tuner Output Parameter (Knob 2) to "Mute".

Poste back if this works.

Should that not do it, head over to www.line6.Ideascale.com and submit your feature request so it may be voted up for Line 6 to consider including it in a future update.

[Note: When I submitted this reply earlier today, I was apparently not logged in; as such it did not post at that time.] 

Fully Agree. There does not seem to be a satisfactory method. :((

Post it on IdeaScale!

Then post the IdeaScale link back to this thread, so we can rally the troops and vote it up!