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Posts posted by MusicLaw

  1. Check HelixHelp.com for the Tips and Tricks section where you will find the Power On Reset button combinations.


    Do the Power On Factory Reset for the respective Helix device. Then, uninstall all Helix Line 6 software and drivers from the computer you are using for the update procedure.


    Next, log into your (or your friend's) Line 6 account and download and install clean/latest versions of HX Edit. The HX Edit install procedure will install all Helix software and drivers on the computer.


    Then, connect the Helix unit to the computer and launch HX Edit. HX Edit should lead you from there.


    If the above fails to get you up to 3.11 (the latest firmware and HX Edit versions), you'll need to contact Line 6 Customer Support. Give them a call or submit a Support Ticket; they'll get you going. 


    [Note: Line 6 Updater is an entirely separate download and install.]

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  2. If you know the firmware version that was installed in the HX Stomp you purchased, simply download that Flash Memory Firmware version from the Line 6 website directly to your hard drive, and install it to your HX Stomp. Use the Line 6 Updater. The latest version 1.23 was just released June 1. The Line 6 Updater will make this process easy. If you do not know the firmware version your HX Stomp had, simply download the last several versions. Then perform the firmware updates in chronological order to discover the Presets you are looking for. Also bear in mind that Line 6 revises and changes the Factory Presets with each firmware release. 


    Just be sure that if you do proceed though several successive firmware version installations, be sure to perform a backup of the Presets as you progress from one firmware installation to the next. This will provide you with a comprehensive set of the Factory Presets from all the firmware versions you backup. 


    When you are done, be sure to update your HX Stomp Firmware version to the latest version 3.11.


    Typically the easiest method to update the HX Stomp is to use HX Edit. However, recent HX Edit versions are more adept at updating the device's firmware moving forward, so you may find that if you already have HX Edit 3.11 installed, it may not prompt you with the ability to install predecessor firmware versions. This is why I suggested Line 6 Updater. 


    Once you're all done, be sure to follow the instructions to rebuild all of your installed or restored Presets, including any which you may Restore from older firmware backups. Doing a Power On HX Stomp Preset Rebuild will assure that any of the Presets are rebuilt to be compatible with the latest version 3.11 Firmware.


    See HelixHelp.com for Power On Preset Rebuild button combinations. 


    Hope all of this helps and you get the Presets you're looking for. 

  3. @georgevoigt

    Wow! You're talking Ancient History in terms of Helix FW!

    Not that someone here on the User Support Forms may have the older Presets and be able to help you out...

    Either way, be sure to first update your Helix Device Firmware to the latest version (currently 3.11) and then Rebuild those old presets so they convert properly. 

  4. It does seem quite odd that you are not getting sufficient drive from your Helix Rack's headphone output into a set of BD DT990 Pro 250 Ohm headsets. 


    To help isolate that nothing software related is compromising matters, be sure to update your Helix Rack's firmware to the latest version, and do a Factory Reset power on after the update is complete. If that concludes properly, then you will have at least eliminated any possible software oddities.


    The next steps would be trying another set of headphones, as well as using your current set with another device to compare results.  

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  5. @reaperhelix, you're likely to realize all sorts of workflow benefits from standardizing on the Line 6 workflow using your HX Stomp and Helix Native. HX Stomp's AI and Dynamic Range are very good and it's use with HX Edit is very convenient as well as the expanded capabilities of using Helix Native in your DAW or VST Host of choice. 


    From your original post, it would be my guess that you're likely to find a lot of satisfaction using the Helix Gear. 


    As for the HX Stomp running warm, it is designed to operate this way. I have no idea, if Line 6's design spec for the HX Stomp or HX Effect also contemplates a near 24x7 operational duration for days, weeks or months on end. My guess would be that it may not, as both of these devices are designed for portability, from gig to gig, show to show, fly dates, etc., rather than as rack devices to be hosted in a constantly powered studio environment. 


    Run your HX Stomp in the method most convenient for you. It is covered under Line 6's warranty, and the Original Warranty can be extended as you may wish. As for your other gear, Computer, Powered Speakers, etc. those are in the aggregate certainly going to consume far more phantom power in standby or on but not in use mode. If you can afford the power bills, or have a solar powered installation at your place, rock on!! Otherwise, the extra electricity cost may not be all that great when compared to your enjoyment and use of the gear. As for the planet, that's another conversation entirely. YMMV.

  6. 8 hours ago, markblack77 said:

    <Snip>Or any kind of user error???


    Any thoughts, suggestions much appreciated.





    It very often does come down to user error. Most of us have done it, and learn from our mistakes. 

    Always Read and Precisely Follow the Release Notes.

    The Software and Firmware Update Release Notes are furnished by Line 6 to guide and assist users in avoiding a variety of foreseeable issues.

  7. @JOHNNYMC5150 are you running each of your Helix devices' L/Main Output at Unity Gain? This requires each of their physical Main Output knobs to be in the Maximum fully clockwise position. Note: Helix Floor's Global Settings allow reconfiguration of this Main Knob! 


    Moreover, typically when feeding the Floor or Stomp to a powered speaker (you did not state what powered speaker you have) the Helix Output setting would be on Line Level not Instrument Level. And, many powered speaker models have input switches to match the input level connected to their respective input jacks. 

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  8. Just to be sure, everything is working on a clean slate, (i.e. all the software and drivers are up to date), I would reinstall all your Helix Firmware and HX Edit on your Windows 10 Pro computer and your HX Stomp. After completing that entire procedure, do a Power On Factory Reset on your HX Stomp. Then, do a Presets Rebuild Power On sequence on the HX Stomp for any Presets that you may have Backed Up during the update procedure and subsequently Restored afterwards. If still no good, open a Support Ticket with Line 6 for them to assist further.  

  9. So long as the update to 3.11 concludes without incident and both your copy of HX Edit and your Helix Device are at 3.11, then YES; do the Factory Reset.


    After the Factory Reset completes without incident, you are then free to Restore anything you wish from your Backups. If you Restore any backed up Presets, then perform a Rebuild Power up sequence on with your device to assure that it properly converts any of your backed up Presets to the latest 3.11 firmware compliant level. See HelixHelp.com for the power on button sequence for your device to rebuild any of your Restored Presets. 

  10. The issue I posted about way back on Sept 6, 2016 was regarding firmware 1.03. Soon thereafter Line 6 did issue a corrective Firmware update which remedied the problem. 


    Several months ago, Line 6 issued an updated firmware release to address overcharging issues.


    If your G10T is exhibiting problems, submit a Support Ticket and contact Line 6 on Monday. My guess is that they will get your scenario resolved to your satisfaction. 

  11. Also bear in mind that with 3.10 should you need or desire to install any of the previous firmware versions or want or need to do a forced reinstall of the latest firmware version, the tool for the job is Line 6 Updater! Line 6 Updater will present the history of the firmware versions from which you may select to install to the device connected. HX Edit no longer does so, as it only presents the newer firmware which has not yet been installed to your device. 

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  12. Not going to work!


    The Litigator sound is a result of Line 6's Ben Adrian who designed the entire Litigator amp model. If you want those characteristics you'll need to use the Litigator Amp or Preamp Block in Helix Native in your DAW or VST Host, or get an HX Stomp, Stomp XL, LT, Floor or Rack which have the Litigator Amp and Preamp Blocks. Also don't overlook that the resulting Litigator sound is also a result of the speaker cab and mic selections which the Litigator Combo Amp Block uses. 

  13. Yup! You got it figured out. You need to upgrade HX Edit to 3.10 first. Then, exit the program and relaunch it. HX Edit 3.10 will then prompt you that an upgrade for your Helix Floor is available. Also be sure to do a Factory Reset after the upgraded firmware is installed to your Helix Floor.

  14. My guess is that you performed the upgrade of your HX Stomp XL to fimware 3.10 using an older version of HX Edit. 


    Before upgrading your HX Stomp XL's firmware to 3.10 using HX Edit, you need to upgrade HX Edit to 3.10 first! Then, exit HX Edit and relaunch it.


    I do not use a Mac so I cannot be certain of the above on your computer platform, but this has been the case with many Window's users and doing the above should get things back to normal for you.


    Post back to let others following this thread how things resolve. 

  15. So long as your cable run is under 30 feet, or so, a quality 1/4" TS cable should do you fine. Should you encounter any hum or other issues (hum, RF induction, etc.) use an XLR cable. 


    Addendum: Also not a bad idea to have a long XLR on hand if you may be using your gear outdoor or in the backyard over the summer.

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  16. The new 3.1 Reverbs and Oversampling elevate the Helix's sounds to an entirely new level!  3.10 also has quite a few other really nice features and enhancements. In particular, the Retro Reel. 


    If you haven't updated your Helix Gear and Helix Native to 3.10 yet, just do it!!! You won't be disappointed. 

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