rayryan64

   OK so last update on this hopefully! I'm just posting this in case someone else runs into these issues. Hopefully this will help. Ive been using line 6 stuff for awhile now and I noticed I had a lot of old drivers that were never removed still loaded... Including firehawk stuff.. which my go to amp was "Brit 45" I remember I unpacked that thing and in a few short hours after screwing around with a preset I was on stage lovin life lol

  Anyway the more i deleted and uninstalled the better things seemed to get. I got it to the point where the computer wasn't disconnecting the helix every 2 minutes by saying "USB DEVICE NOT RECOGNIZED" but HX EDIT was still disconnecting from the HELIX periodically but I could still see the driver in the Device manage unlike before when it would say Unknown device or whatever..

  So i backed everything up as much as possible, Uninstalled everything line 6 and did a "Reset this pc".  I was tempted to choose "Remove everything" but chose "Keep my files". I figured if it didn't workout then I would go full reformat. After that i downloaded the HX 3.61 update and installed everything listed in the bundle. Once I did that I fired everything up and it gave me connection issues! ugh!

I looked at all the divers and stuff that it installed and I saw A driver for HX STOMP. I figured I don't need that so I uninstalled that and restarted and Ive been stable ever since! Been a few days now.. WHEEEEW!

I am going to give it a few more days before I install my Pod go.

Thanks everyone for your input!

Thanks for the help! Im actually making some progress..

I found a thread somewhere that said to recycle power on both the pc and helix and not just shut down and turn back on so I shut both units down and removed the power cables and eveything else and pressed/clicked on their power buttons to remove any left over power then fired them back up and now my pc recognizes the helix in the back usb ports.

Evey thing seemed to be working fine for a number of hours which was a huge relief but then hx edit did disconnect from helix after a few hours. The good part was that the helix did not disconnect from the pc. I could still see the driver in the device manager and I was not getting an error that the "usb device is not recognized" which is good.

I did however click on the driver in the device manager and clicked on properties and the driver said that it Driver version 1.0.0.7 So i figured that the old driver wasnt over written during the update. So i decided to download version 1.97.0.2 because i see that it corrects a number of windows 10 issues and install that. The problem is that I it still shows up as 1.0.0.7 driver date 12/7/2020 after installing 1.97.0.2 even after i tried to uninstall the device and remove the driver. Is this normal? This may be the whole issue that I need to remove the old driver but it wont go away. I am disconnecting the helix from the pc when trying to remove the driver.

I actually tried it on a diffrent computer last night and it still disconnected from the PC. It was able to connect to the main USB ports in the back but it still timed out after a few minutes.

I have restarted many times.

Update 1: I am able to get it to show the driver in device manager using the front usb ports but not the back mother board ports now after it goes to sleep and I wake it up. Only problem now is that it seems like it times out and disconnects.

Update 2: I noticed that my pc can only read my helix for a little while on the front usb ports but disconnects after awhile but It makes no sound that it detects it on the back motherboard usb ports.

I also have a POD GO and it works great on the back motherboard ports but is not detected on the front ports. My pod go works with no problem and stays connected.

I have a windows 10 pc and a Helix floor.

After installing HX EDIT 3.61 bundle I Then installed updater 1.27. From there i updated my helix with firmware 3.60. After installing the firmware I immediately received a message that my usb device is not recognized and it disconnected from my pc. My cable is good. This is the 2nd time it has done this. After the first time it did it to me I uninstalled everything and started over and it did it again. It seems like its a driver issue.

Is it possible to name the snapshot so that it shows in one of the 4 spaces on the screen?

I need a bushing replacement kit for my Helix floor wah. I saw a tutorial on youtube on how to do this but i need to get that actual bushings.Where can i purchase these? Thanks

I bought a used flextone iii and decided to gig out with it last night. Halfway through the first set it completely lost power then instantly went through its startup routine again with the lights flashing and started backup. It happend a few more times through the night. I check the powercord and made sure everything was tight. I brought it home tried a diffrent powercord and it still cuts out. Any idea what the issue could be? I paid 180 for it so i probably wont be sending it out for a 200 dollar repair.