Tom067

18 hours ago, HonestOpinion said:

 

Some stellar troubleshooting work here! If you have not already you should provide this information directly to Line6 in a ticket. Don't rely on them seeing it here. This could be very helpful information if it proves to be accurate and you do seem to have a repeatable test case. If it is not the sole possible cause for this issue it will still help narrow things down and assist in finding any other causes.

Support linked that very post to me, so if somebody didn't tell them they found out anyway. I do hope this issue will be solved in the software, since not everybody will be able to easily figure out how to do it.

I just plugged my OS storage in the first SATA port and moved all other drives in the other ports in sequence. It was a bit of a mess before, but now DiskPart sees my OS storage as Disk 0 and HX Edit works.  

Kudos to Camelot_One for the solution!

On 1/30/2020 at 7:31 PM, rd2rk said:

 

Of course it's not your fault! When Line6 built HX Edit they built in a feature that blocked YOUR specific configuration from being able to use it with Windows 10! :-)

 

Seriously, here's what you do.

First, make sure that Windows is up to date.

Second, make sure ALL of your drivers are up to date, INCLUDING the Motherboard drivers.

 

FWIW - it helps to be SPECIFIC about the hardware you're running. Certain Video cards and Motherboards have been reported as problematic.

 

Delete all things Line6. Search your directories to be sure you got it all. Use a Registry cleaner (Like CCleaner) to make sure there's no lingering traces.

Do a clean boot.

Perform ALL Windows Updates.

Do a clean boot.

Now, being EXTREMELY careful to follow the install directions EXACTLY, Install the latest HX Edit (v2.82) with ALL options. Again, being EXTREMELY careful to follow ALL directions, use the L6 Updater to update the hardware.

 

IF, after doing ALL of the above, you still have problems, start over with a CLEAN INSTALL of Windows 10.

Repeat ALL of the above steps.

 

If you STILL have problems, do a COMPLETE hardware inventory, open a support ticket and include COMPLETE details of your hardware configuration.

If you're lucky, support will have a history of problems with your specific hardware configuration, or know some trick I'm unaware of.

 

I know, sounds like a lot of work. But consider - your laptop works fine. Your DIY build doesn't. But you expect Line6 to fix it for you?

Man, I did all of those steps except reinstalling Windows so far and none worked. I never had a single problem with HX Edit until I swapped CPU. I'm inclined to think it's a software issue with this configuration rather than a computer issue. At least we're two with Ryzen CPUs here. Guess I'll open a support ticket.

Hey, I guess I'm part of the club as well. Got a Ryzen 5 3600 on a X570 board and swapped two Nvidia cards. I don't know what's up with it, but I noticed by going through older threads that this issue is happening since version 2.71. HX Edit 2.70 renders and works fine, if you can afford to downgrade (which I haven't).

My laptops work fine with it as well. 

It was working as long as I had my old Intel CPU and mobo, so I'm starting to think it might be the upgrade that killed it. Still, that's very unexpected for a software to not work with such a specific hardware configuration.

3 minutes ago, massatari said:

I wouldn't expect much from a reinstall I think you'd arrive at the same place.

So here's my question for you: Edit 2.8.2 was working in Windows 10 until a Windows update broke it.  Can you undo the update?

Not anymore apparently. I think at the moment I'll stick to the laptop for any changes that require HX Edit and wait until the next update.

1 hour ago, massatari said:

 

You can probably back-rev the device and HX Edit back to the working versions and get edit to play in 2.7.  You would lose any of the newer features in 2.8+.  This worked for me for my testing.  Assuming something 2.8+ in the way that graphics are rendered.  IIRC the process is still active in the system even when you have no graphic output.

I'd prefer not to revert to 2.7 if I can, but definitely better than trying to reinstall Windows. I guess I'll have to wait for 2.9 to see if they solved it.

I wonder what is that trips up HX Edit to show the blank screen and crash. I mean, I don't suppose they updated the UI all that much between 2.8 and 2.7, did they?

That would be some sort of driver conflict, used to get that with an old soundcard some time ago. I don't have anything like that installed so I doubt it matters. It's just weird that it was working pretty nicely a week ago and now it doesn't. Same USB cable, direct to motherboard USB ports... doesn't seem to make a difference.

I have the same problem, transparent HX Edit window that crashes. I've tried to install HX Edit 2.70 just to see if it worked, and it did, except of course I cannot connect my Helix LT with 2.82 firmware.

It's funny cause until some Windows or video card update HX Edit 2.82 was working fine.

Right now I can only run HX Edit on my laptop as a backup, but I hope they can find the root cause of the issue since it's happening for several users. At least acknowledging there is some problem would tell us if it's something with our PC or some fault between drivers and software. 

On 3/14/2020 at 8:16 PM, mikehendo said:

Well it appears that even though the HX Edit software, during installation, asks you if you want to load the HX Drivers, you still seem to need to go and load them separately. Well this is what happened to me anyway. So I went back to the downloads page and found them, downloaded them and installed them. Now it works faultlessly. I've loaded the software on to my laptop and two desktops and have had no issues.

 

Thanks for all your input and suggestions. 

Which driver version did you install, 1.91? I tried to reinstall them but it didn't work. 

So a little update on this. I noticed that my Focusrite Scarlett 2i4 soundcard had a similar problem to the Helix, the firmware updater and ASIO control panel didn't work anymore.

I checked the Device Manager and found out that the Focusrite devices all had the event "Device not migrated". After trying to reinstall the drivers without success, I performed a system restore.

After that, I reinstalled the drivers and the soundcard was back to normal. The Helix though, no budge. Line 6 Updater can see the device and update it, so I updated it to the 2.82 firmware, but HX Edit still crashes when connecting to the Helix LT. I noticed that in Device Manager there is a line with Device not Migrated as well, so I suspect it is a similar issue to my soundcard.

I've seen the same thing in other threads here, unfortunately they were left unresolved: https://line6.com/support/topic/47763-hx-edit-no-device-connected-problem-help-please/

https://line6.com/support/topic/46308-hx-edit-crashing/

The telltale sign that something is very wrong is that HX Edit displays a transparent window even when the Helix is powered down and disconnected, instead of the normal black empty screen that I used to get before, when I didn't have Helix connected. 

At this point I'm wondering if I should just reinstall Windows altogether, but I'd prefer to avoid it and see if there are any other options out there.

I've tried almost all my motherboard USB ports, none make HX Edit work. I don't believe it has to do with the USB specifically, because it looks HX Edit crashes when it sees the Helix. The device is correctly recognised in Windows and I can use it as an USB soundcard, so it seems to be fine.

I've got the same problem, Helix LT with 2.81 firmware, HX Edit 2.82. Tried reinstalling it, reinstalling the drivers, so far nothing worked.

I think it's a problem with HX Edit, the Helix works fine as an USB audio soundcard. I wonder if some Windows update might have broken the software somehow.