bobscribbly

thankyou line 6 for resolving this, very happy now:)

All my installed DAWS including Logic Pro [as well as Garageband & Hosting AU] on M1 Pro MacBook Pro on Monterey 12.2 are now not opening projects with instances of Helix Native,     [even after a full clean install of Helix Native]

have just raised a support ticket: can't wait to hear what excuses line 6 will have for this: hopefully they have a working SOLUTION>

when is that Apple Silicon Native version of Helix Native actually EVER going to materialise? 

developer kits for Apple Silicon have been out for near on 2 years now, many other hardware/software developers with considerably less resources than the Yamaha/Line 6 behemoth have made the transition -

if this is not sorted soon I would like my license of Helix Native REFUNDED in FULL> I have had to purchase NI Guitar Rig 6 to keep working but am still LOCKED OUT of many of my own project files by Helix Native> its kind of like those ransomware extortion scams people pull on people computers, thanks alot Line 6 NOT IMPRESSED

when is that Apple Silicon Native version of Helix Native actually EVER going to materialise? 

On 12/19/2021 at 9:36 AM, revbill111 said:

This is, unfortunately, beyond just the "hey don't upgrade macOS yet" warnings. Those of us who have purchased new Macs have *no choice* but to run Monterey. That is what ships with the machines and the Gods of Cupertino, in their infinite wisdom, took away the ability to boot into an OS version older than the one a Mac shaped with some years ago. I have been using the Rosetta workaround mostly successfully up until today. Now, I can't even *open* and project with any instance of Helix Native. Immediatley upon opening, I get an error message that a plug in may cause the system to be unstable and the only option is to Quit Logic.

 

Line 6 may CLAIM to not monitor these boards but that's BS. Having worked that kind of gig for Apple for 8 years, I can promise you that someone see's new posts and there is some level of moderation happening. 

 

At this point in time...

 

Waves stuff works

 

Slate stuff works

 

Antares stuff works

 

Audio Modeling stuff works

 

Isotope stuff works

 

At this point Line 6/Yamaha is the outlier and they need to get it together. 

I couldn't agree more having exactly the same BS issues with all my installed DAWS including Logic Pro [as well as Garageband & Hosting AU] on M1 Pro MacBook Pro on Monterey 12.2 not opening projects with instances of Helix Native,     [even after a full clean install of Helix ative]

have just raised a support ticket: can't wait to hear what BS excuses line 6 will have for this: hopefully they have a working SOLUTION>

when is that Apple Silicon Native version of Helix Native actually EVER going to materialise?

4 hours ago, PierM said:

Well, I have no idea what bugs you all are talking about....

 

I must have a prototype made by unicorns.

If you have NO IDEA what I am talking about why are you even bothering to comment other than to be a d___he?

10 minutes ago, PierM said:

A bug is an error in the code which needs to be reproducible.

the amount of variables required to "reproduce" any bug/sys serror can be considerable,

oversimplifying things to x and y = said outcome does not factor for the amount of times different variables and conflicts can result in the same outcome:

ie: no sound coming out of glorified fx pedal:

an intermittent issue can be caused by many things including a bug: this one has been around for quite a while

I have contacted line 6 as well as discussing it here in an open forum

together hopefully we can SQUASH THAT BUG

21 minutes ago, PierM said:

Bob, I do have the HX Stomp, and I use it intensively. Never had problems with it and honestly never heard of a similar bug

https://line6.com/support/topic/47345-hx-stomp-no-sound/

3 hours ago, rd2rk said:

It's a computer. Sometimes it glitches. If you think that other similar products never glitch, you're living in a fantasy.

lovely, living in a fantasy you reckon, how helpful!    

thanks uber guru pineapple>

a computer u say> lol> its an over glorified fx pedal @ best, anyway thanks so much for your input its really appreciated -

this issue has persisted across many years of revisions of firmware and is still yet to be corrected by line 6, maybe they could look @ finally fixing it in upcoming  versions;

god knows they have had long enough to rectify this simple and annoying BUG......

1 hour ago, PierM said:

Are u using the original power supply?

 

 

yes i am PierM

read a thread way back from 2019 of an annoying bug which produces NO SOUND OUTPUT via USB or Direct Out>

THIS PROBLEM STILL PERSISTS in Helix/HX Firmware 3.11 -

ZERO SOUND OUTPUT on guitars [which I always run through my HX STOMP] in my recording studio, spent four hours pulling apart cable bays, f'ing about troubleshooting software configs, booting and rebooting my system completely, testing every cable on multiple aggregate interfaces; then boot then reboot  = what a f'in.......... pain in the lollipop>

Finally had to go to the basement and bring up the fender bassman to direct test the HX and what do you know..... NO SOUND output........ what a load of BS

Seriously how can I TRUST a device that works when it feels like it>

I certainly would NEVER trust this as a rig in a LIVE SITUATION...

WILL LINE 6 acknowledge and FIX THIS BS?????

Old thread BUT THIS PROBLEM STILL PERSISTS in Helix/HX Firmware 3.11 -

ZERO SOUND OUTPUT on guitars [which I always run through my HX STOMP] in my recording studio, spent four hours pulling apart cable bays, f'ing about troubleshooting software configs, booting and rebooting my system completely, testing every cable on multiple aggregate interfaces; then boot then reboot  = what a f'in.......... pain in the lollipop>

Finally had to go to the basement and bring up the fender bassman to direct test the HX and what do you know..... NO SOUND output........ what a load of BS

Seriously how can I TRUST a device that works when it feels like it>

I certainly would NEVER trust this as a rig in a LIVE SITUATION...

WILL LINE 6 acknowledge and FIX THIS BS?????

I certainly hope so!

On 4/10/2019 at 8:38 AM, eltoffer said:

Thanks pal!! I've donde that 3 times and I even did a clean install for MacOS but still the same :(

Same thing happening over on another thread see link below - all my machines running native in logic pro projects for clients/myself are now essentially USELESS,,,,, line 6 have apparently recognised this a legit BUG they have apparently fixed said BUG already - there is no release date forthcoming from line 6, we just have to wait till they decide to allow us to use the software we purchased for the use it was purchased, seems fair and great way to build brand loyalty. thanks so much line 6 -     

2 minutes ago, datacommando said:

 

Sorry that I am unable to assist you with this situation, but as I noted previously, the next firmware is supposed to solve this issue.

 

Meanwhile, you could try contacting customer support and raise a ticket - it’s the squeaky wheel effect - the more people complain etc.

 

Or as I suggested, get on the Helix Facebook group and kick up a fuss there, you may have more success and they have 20,000 users on there.

https://www.facebook.com/groups/line6helixusergroup/

 

Regards

Thanks for the advice but I don't think I should have to spend my time "kicking up a fuss" because a product we paid for is now not functional [inturn costing me/ my clients & students time and money] really have too much work to do to be chasing up Line 6 over this, I'll just make sure not to buy or recommend any of there products in future if this is what their support is like; shame that yamaha allow this kind of behaviour to exist/persist , you'd expect more than this from them at least; have forwarded them correspondence re; this issue and the way it is being handled. Hopefully line 6 will release an intermediary fix for native users as this not a very professional way of supporting their own products - otherwise for owners of native its just a waiting game; As a final recourse will have to call my credit card provider in the morning about having this refunded if there is still no word from line 6 about a REAL fix date for this ridiculousness by then.

3 minutes ago, datacommando said:

I will state again that the situation is incredibly frustrating for anyone not able to use the software. Throughout this thread you will find comments from both “soundog” and myself, trying to find and suggest solutions or “work arounds” to this bug. We contribute here because we are both Logic Pro users who have absolutely no issues running this version of HX Native on our Macs. IIRC, I think the best option was to revert to the previous version until this is fixed.

All ahem "work arounds" tried and failed! Rollback to previous version = failed. It is logged as a BUG that line 6 have fixed for next release of native, no release date forthcoming; so to be very CLEAR - until line 6 choose to release a REAL FIX, I and other users have a non working version of native that we paid good money for. Very happy that you and one other user in this thread have ahem working versions of native on your macs; as a mac engineer and certified logic trainer, I find that even more curious...

On 4/5/2019 at 9:54 PM, datacommando said:

The issue you're experiencing with disabling the WiFi is a bug in the public release that has nothing to do with the license type. We have since fixed that bug, and it will be addressed in the next release of Helix Native. We have no timeline on when this release will be. Thank you for understanding.
 Kind regards,
Jason-Line 6 support

Seriously this is Line 6's official response - this BUG is bricking all of my working systems [NOW] running logic with any guitar done thru native, while you may have "no timeline on when this release will be" & "we have since fixed that bug" - your response in this instance is just infuriating from someone who has purchased this software @ full price and is now unable to use it any way - I am now having to recreate guitar sounds using guitar rig and amplitube, both are behaving as they should and are not DESTROYING/halting many peoples active working projects..... Thanks so much Line 6 - when you feel ready to share the solution with us instead of just gloating about it that'd be great - in the interim you may consider REFUNDING the purchase cost of this software as it is now utterly USELESS to many users... :(

sony mdr 7506 sound great - a bargain really considering

Had mine for about a week and its doing the same as yours, upgraded to 2.7 - factory rest.... no improvement. Is there an actual fix for this or did I buy a paperweight?

Thanks for your replies, I have contacted the shop I bought it from and Yamaha directly as they look after Line 6 support in my country. I really am wary of using this product as I never know when it will lock up; am scared of it bricking itself during a show. Buying a gen 1 product is always risky, as this an extension of the helix product line I thought I'd be safe... Lesson learnt, perhaps I should have bought an LT instead..... :(

HX Stomp brand new - upgraded to 2.7 - Froze up when running 2.6.5 and has done so again since upgrading to 2.7 - I was never doing anything more taxing than running stock patches it shipped with when it locked up/became unresponsive [had to hard reset by switching on/off unit - have also tried restoring it to factory defaults] HX Stomp only ever used in a temperature controlled room but still noticed it gets a bit warm. At this point I would not trust it to do a session or a show because of it randomly freezing/locking up, other than that I really like it. What would people suggest I do, will a replacement behave any differently; I here quite a few early adopters are experiencing the same problems.......:(

Too the first respondent, am running Helix Native 1.7 - So Phil not supported and cannot be imported into Native Currently...... Thats a real workflow killer, copying/pasting blocks one by one is also a huge pain in the ###..... Would it be too much to ask for just a simple "copy all blocks/paste all blocks" option if Line 6 in their wisdom will not allow importing of presets or setlists from the HX Stomp which is primarily what I was sold this unit for. I thought integration across Helix products would be more seamless than it is especially since Yamaha is now involved. The usb implementation on the HX Stomp is also not very good, you'd think Line 6 could learn how to write a slick driver for this baby Helix - snap crackle pop.... I may return this because of these issues and wait till Line 6 hopefully fix/refine these ommisions/quality control issues with future firmware/hx updates.... I really wanted to like it and work with it but this is not helping.

Bought HX Stomp - Upgraded firmware all good, upgraded HX Edit as well to 2.7 [then copied all presets off & saved a setlist off Stomp through HX Edit to my Mac] now I get this revolting error msg that will not allow me to import those setlists or presets into my Helix Native plugin. Reinstalled HX Edit 2.7 again NO LUCK.  see image below.....  HELP this is driving me insane, cheers.

I am able to map and use my Line 6 FBV express II to control wah and expression parameters to record in Logic Pro X thanks to the latest Native update [before that it was not functional]

HOORAH!

Been itching for this, anyone else?