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Posts posted by MatthewMcGhee

  1. On 1/30/2020 at 1:17 PM, TV-OD said:

    Hi, i had a strange time with my Helix floor last night at band practice, I tried to select a preset i have not used for a good while and my Helix freaked out, it fail to show the scribble strips and then the screen went black like it had switched off, it came back on then blank screened again. so I switched the Helix off and on and it was ok after that. I have noticed in the past that sometimes when i select a preset the scribble strips are totally wrong like from another preset or they are just blank, i have to re select that preset again to fix the issue. I gig with my Helix most weekends, i can deal with just re selecting a preset, but blank screen and shut downs will be a problem, anyone else having these issues.


    Cheers Roy

    This has happened to me as well for months now. They just tell you to do a global reset but that still doesn’t solve the problem. Mine completely locked up the other day. I had to do a power cycle. I’m on the newest firmware and did a complete reset a few weeks ago. 

  2. So I came across a different bug today. I changed patches (stomp box mode) and all the names of the bottom stomps were gone. I wasn't able to change patches or anything after this. I had to power down the unit and restart it. This would be terrible if it happened on stage. Any suggestions? I just did a full factory reset a few weeks ago. How do I get a response from Line 6? 

  3. On 12/8/2019 at 3:49 PM, MatthewMcGhee said:

    I'm using Helix Floor on 2.82. I'm in stomp box mode and every few times I change patches some of the patch names will remain replacing the stomp box names. Any tips? 

    I did a full reset and restore from backup. All was fine for a week or so but it happened again. Must be something with the firmware. The word “Cancel” comes on the upper right switch and if you hit it it usually corrects this issue. I hope they address it. Not fun to be on stage and have this happen. 

  4. On 12/16/2019 at 4:36 AM, tochiro said:

    I experienced a bug with my Helix at my latest gig Friday night - My foot switches are all in snapshot mode and when I changed from one preset to another the switches kept the snapshot names of the previous preset, although the name of the preset changed to the new one on the screen.


    Did you figure out any solution to this? I'm hoping mine doesn't do this during a gig. I've been experiencing the same thing. 

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