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PierM

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Posts posted by PierM

  1. 2 hours ago, donkelley said:

    I know this is an old post I'm replying to, but that statement seems unlikely.

     

    I believe the issue is that Catalina no longer supports 32bit software, correct?  That's not an issue, it's a design decision.  There's nothing to fix in the OS related to this change.  It just shows that finally the world is moving past legacy 32bit software officially, and it's time for developers to build everything as 64bit applications.

     

    Hence, if the product is still supported by line6, it must have a 64bit version.

     

    If, in fact, the problem is related to 64bit requirement, not something else (if there is a problem at all from the OP's question.... it's unclear to me if there actually is any trouble with current line6 apps on catalina).

     

    Honestly I don't know. I just posted what I've read from a L6 guy over here, or TGP, don't remember. :)

    • Like 1
  2. Maybe they also approach tasks by priority, doing pedals that most people wants and/or that have some "heritage". Freqout is cool, but it's something you use couple of times, in a song o two.... and that's it.

     

    Also not even sure it's doable just with DSPs...

    • Like 1
  3. 59 minutes ago, brue58ski said:

     

    Of course if you increase the outputs signal level it won't be unity. The unity I am referring to is if the path is totally clear with no blocks at all, the signal going in is the same going out when the output is set at 0dB. That's what unity is in this regard.

     

    This. 

  4. Volume on the Helix maxed out, that's the best SNR you can get, out from the Helix. Remember that knob it's a pure volume, not a gain.

     

    Doing the opposite it's "producing" more noise from both the circuits.

  5. On 8/14/2020 at 2:16 PM, laserlevelhub said:

    I have one question about the Helix.  Is the Line 6 Helix a TRUE BYPASS unit like the M13?

     

    No. Even with all block bypassed, you have DSP bypass, aka ADA Conversion, which adds its own noise floor and stuff.

     

    HX Stomp has DSP or True Bypass.

  6. I dont buy the mantra "L6 wont read". Saaaaame story happened with mediocre reverbs complains (that L6 then improved), with the sloppy tuner complains (that L6 then improved), with meters (that L6 then implemented) and many other things that people asked and complained about, over here...and that later L6 properly implemented or adjusted. It's their flagship product, they read and they care. ;)

    (I also work for a software/hardware company, and I can assure you the marketing guys are always reading everything out there on the web.)

    • Like 1
  7. On 8/2/2020 at 3:46 AM, ProfM said:

    OK, it’s been MONTHS since the bug-filled firmware update for the G10 was released. It hasn’t fixed anything on either unit. It has turned what was a reliable, simple to use wireless joy, into a nightmare of charging weirdness, 30 minutes to battery dying after a full charge, when I was getting 6 to 8 hours of battery life before the upgrade. 

    I followed the Firmware instructions to the letter,  I updated both the transmitter and the receiver, and now my G10 gear might as well be paperweights.

    Unless Line 6 gets its stuff together and gives us a bug-fix update for the unit, I will replace it with the Boss, or Shure or any brand other than a Line 6. I have recommended the G10 to several fellow musicians, but if you don’t do something about this I’m afraid there is nothing to do but bad mouth your product, whenever asked.
    I don’t know if this is a lack of support from the Calabasas Hdqtrs, or the owner, Yamaha, but this is just infuriating to have an “improvement” render one of my gear favorites into metal and plastic junk. 

    If it was so important for us to ugrade, then show us some respect, Line 6, and FIX THE PROBLEM ASAP.

     

    I've got the Boss WL50, and returned after less than 2 weeks. It does sounds terrible (dirt and muddy on the highs, also tends to breakup easily), so I'm not sure it's gonna be a good replacement. This is why I'm so upset...the G10 was a so great little toy, a game changer with virtually no impact on tone and playability. I really miss it. :/

  8. 4 hours ago, tochiro said:

    Now my G10 is flashing red when on the base and does not want to charge any more!   Is there a procedure to downgrade to the previous version of the firmware?

     

    No, you can't downgrade.

     

    The firmware does clamp the charge to a much lower voltage, and looks like the older the battery, the slower the charging process (I guess they need the charging speed to be way slower to prevent overcharging). Sometimes does take a full day before the transmitter starts flashing green, sometimes won't charge at all, even after days sitting in the charger. Re-flashing the unit with same firmware, sometimes, does probably reset the memory, and you can charge again..but then after coupe of cycles, it will start flashing red again. Also, the battery will last only couple of hours... old , new, doesn't matter.

     

    So, for now, just keep it in the charger for the rest of the day, and see what happens. If doesn't go green, try re-flashing again....

     

    It's a ruined product, that's it.

     

    I sold both my G10 because of this crap, but I will keep complaining over here, 'til I feel better. :).

     

    • Like 1
    • Upvote 1
  9. On 7/20/2020 at 10:57 AM, theddeu_ said:

    I've just got a brand new one, and it never worked. 

    I've upgraded the firmware of both Transmitter and Receiver, and now, it blinks green for a while, sometimes the green led of the transmitter get full green, but after a while it starts blinking red, and then it stops blinking.

     

    Did you guys got any response about this issue? Did you get to the conclusion if it's battery or a software problem?

     

    It's one of the glitches of the new firmware. Software problem, to "fix" a battery problem... in other words, garbage. :)

  10. 6 hours ago, tungrocker said:

    used it for 2 years without any problems, and just updated the 1.05 firmware yesterday, and now my G10T won't be charged anymore (The pulse red light forever)
    That's mean if you update to the lastest firmware, that is the way you throw out your Line6 G10 because it will become useless after that.

     

    Hi.

    The firmware, doesnt only destroy the battery life, but also make the charging process extremely unstable. I got the same red flashing crap for days, (no way to charge), then started charging again, then stopped again...etc etc. It's the firmware that injected a dumb communication code, with the goal to avoid full charging of the batteries.

     

    Believe me, as I had this on 2 G10 units, and tried to live with it for 4 weeks, but it will get worse with time. At some point, charging was impossible on both units. Open a ticket wont solve anything, as they will send you another one, with same problems. If I were living in the US, I would have started a class action against L6, but unfortunately Im in EU. For sure, what they did, isnt legal.

     

    Anyway, get rid of it, as soon as you can, and move to a different brand.

     

    Good luck.

    • Thanks 1
    • Upvote 1
  11. 22 minutes ago, SaschaFranck said:

    Seriously, Line 6 should be able to do better than what basically is a one person sparetime project (even if a little extended by now). And they should also be able to do better than what a basic driver model delivered by the operating system is offering (Core Audio) or at least use that as a reference.

     

    I of course agree, in fact I never took the Helix into consideration as a valid audio interface. Always seen this just as a "extra" feature to pump the product, but since day 1, I've seen drivers were a bad substandard. I also think this is not just about "fix" the drivers. I believe they would need a total rewrite from scratch, but with plenty of users saying they works fine as they are (helix users are very hard to admit its weak spots and limitations, for some reason I'll never understand), I'm not seeing this happening any time soon.

     

     

     

  12. 1 hour ago, SaschaFranck said:

     

    So, what kinda latency values are you getting from that? Just curious (I consider buying a Windows convertible for live usage one day after Corona...)

     

    So, with Helix drivers, I can't use any settings, as to make it stop glitching and crackling, I need to go up to 2048 samples (and still glitches btw), with 21 or 42ms of Latency, depending on the Sample Rate.

     

    With A4All, using Helix just as a pass through device, I can set 64 samples, with 1.3ms of latency with no glitches (which is of course not the final latency, but still works way better than Helix).

     

    This is on a i7 Laptop with 16GB of Ram and SSD.

     

    TPA4A.thumb.JPG.f5257b494da1f9176085d8523a721de0.JPGTPHelix48K42ms.thumb.JPG.6b78eb13bfeb037a49f5fa11c72ec98a.JPGTPHelix96K21ms.thumb.JPG.15d1919c8fb25f6665b009ed61fc1497.JPG

     

    • Like 2
    • Upvote 1
  13. 21 minutes ago, SaschaFranck said:

    Hm, haven't been running into stability issues myself - but then, I'm on a different operating system. Should of course not happen on either platform.Btw, have you tried Asio4All instead of the Line 6 driver?

     

    Yep, Im using the Asio4All instead.

  14. Even on PC the latency is horrible. I do have a JTV loaded with a TriplePlay, and with Helix drivers always been totally unusable.

     

    Also very unstable drivers, they crash everything they dont like.

     

     

  15. 19 hours ago, jeremyjohn90 said:

    now it will be 6 hours, and proportionally similar increments should be seen with older or frequently used batteries, respectively. That is a lasting change in the product functionality due to the resolution of the potential overheating hazard. If you feel the unit is failing beyond this change, then you should contact the distributor once again, for warranty options.
    Kind regards,
    Jason-Line 6 support

     

    Plain and simple bulllollipop. A bunch of liars paid to lie.

     

    2 hours, max 2.5 hours. That’s it. If you contact support for a replacement, they will send you a new one, which last 2.5 hours.

     

    Liars

     

     

  16. 14 hours ago, soundog said:

    Well, in retrospect I'm sorry I made light of the matter (I just wanted a free Helix). I doubt it was even an engineering oversight .... it appears the recall was most likely bad lithium-ion batteries from a bad lithium battery manufacturer. Its a big pain in the arse for a company when that happens. And lithium-ion fires or injuries are no laughing matter.

     

    It's pain for the customer too, don't forget. After their "fix" those units are pretty much useless.

  17. Where did they said that? I have received something like 25 emails screaming to apply the firmware. None of the them said battery duration was going to be reduced by 40/50%. L6 didnt say that loud at all (quite the opposite, a sneaky move, if i have to say); they just later admitted, what people reported over here, and through the opened tickets.

     

    This is the official statement; no mention to battery life.

     

    IMPORTANT SAFETY NOTICE

    Line 6 Relay G10, Relay G10S, and Relay G10T wireless products were introduced beginning in 2016. Since that time, we have become aware of four incidents of extreme overheating occurring in the transmitter during recharging.

    If you own any of these products—or use a G10T Transmitter with wireless-capable Line 6 Spider V/Spider V MkII or Yamaha THR-II amplifiers—you must update your product to the latest firmware as soon as possible. Step-by-step instructions are provided below.

    The Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund.

     

    • Upvote 1
  18.  

    On 5/6/2020 at 11:02 PM, potierro said:

    hi guys I've the same problem. The transmitter works for 1 1/2 hour then turns red and turns off.  Really really bad thing.... if they don't fix it soon I'm going to buy a Boss WL 20

     

    Go with the Boss. L6 is not going back, and new units they are shipping as replacement, they are lasting the same average 2-2.5 hours per charge cycle, so it’s just bubble talk and a waste of time.

     

    Apart the Helix, everything else coming from l6 has a short product lifespan, these days. o/ 

     

     

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