PierM

The new option to use the rotary joystick to move back and forth along the path, IT IS AMAZING!!! No more pain clicking left and right and turning the rotary by mistake...

16 minutes ago, Rocco_Crocco said:

I am. Been stuck at 50% for 90 minutes. Helix Floor. I am afraid to re-boot, and not sure how to access the manual update mode you refernced above. There are others with the same problem on TGP.

The solution for me was TO NOT reboot the helix, but only restart the updater.

If when you restart the updater, it will see your helix as 2.8, means it has been enumerated as 2.8, and you can try installing 2.8 again. It should then start quickly from there, and complete the process in a matter of minutes.

Good luck!

43 minutes ago, silverhead said:

I encountered a similar (perhaps the same) issue during beta testing. The update stopped midway, as I was expecting, and then stalled. Helix Rack would not reboot, and the Updater program would no longer recognize it when connected (i.e. it was not 'enumerating' in Line 6 Updater). Here's the advice I received from Line 6 at that time, and it worked for me:

 

.... if it is not enumerating in Line 6 Updater you may want to try to put it into manual update mode and see if it enumerates. I believe on Rack the shortcut to do so is holding down encoders 1 & 6 while powering on the rack. 

If it still does not enumerate then you may need to try another computer if you have one available. 

 

If you can get it to enumerate, attempt to upgrade to whatever version of firmware it is showing again. (If it shows 2.71 on boot install 2.71 again etc.)

 

I put my Helix Rack in update mode. Line 6 Updater then recognized the device and showed v2.80 firmware installed (even though it did not complete). I restarted the v2.80 update and things proceeded smoothly from there. The update was successfully completed and the Rack was recovered.

 

Hope this helps.

 

 

 

 

GOD BLESS YOU!!! 

It worked out! The rack wasn't recognized anymore after the reboot, so after a while the updater was stopping the installation with an error.

This time I kept the helix where it was, as I've seen that after restarting the updater the helix was recognized as hosting a 2.8 firmware (even if failed at 50%).

Kept the rack as it was, in its previous state and started the update again. The updater after a bit installed the remaining 50% and completed the process!

I took a picture for every step above.

Thanks everyone!! 

2 minutes ago, phil_m said:

 

I would try updating with a different USB port and/or cable.

I had a Helix Floor for 3 years, always updated this same way, same cable, same USB port....but I'll follow your advice, at this point I'm starting panicking a bit, so I'll try everything.

ty

2 minutes ago, phil_m said:

 

It take a little while from what I remember.

Just failed again.

Does fail on the rack before, and reboot, then after a while with the updater red bar (stuck at around 50%), does fail there too.

So it's like that;

1. Starts updating, the progress bar arrives at around 50%
2. Rack show a fail and reboot
3. Does auto enter in boot mode
4. progress bar stay there, at 50% for a while (like 5 or 6 minutes)
5. Updater declare a failed update

2 minutes ago, phil_m said:

 

The boot failure is actually part of the 2.8 update process. It should restart automatically and the Updater should continue after that.

Yes but after the auto reboot nothing happen. The updater stays there, at 50% stuck forever.

I followed every single word and step as described in the sticky update post.

I've got a install failure while updating to 2.8 (helix rack, with controller turned off). Also the updated stopped, for an error.

Reboot in boot mode and tried again, the install does stop at 5% and fail again.

Tried rolling back to 2.7 or an earlier firmware in boot mode, keep failing at 5%.

Please help, this is a fresh unit with 3 days of life....

And my helix just bricked updating to 2.8

Seems I cant even reinstall into safe mode. 

her we go

https://line6.com/software/index.html?hardware=All&name=HX Edit&os=All&submit_form=set

In the meanwhile...a stereo powercab 212 popped up

https://line6.com/powercab/overview?fbclid=IwAR03toC-5Q-b-tRsLJ4fWEXYb_iw91eXTwtpfLtgEVnZ2s1PkF4WNIoZtm8

...and 12 Speaker models with the upcoming Powercab 2.0 firmware

It’s gonna be today. Im 99% sure on this. :)

Hi guys.

Recently I sold my Helix Floor to buy a (brand new) Rack+Controller+Power Conditioner and everything arrived today. Very happy so far, love the new setup, much easier on my back lol! The power conditioner also removed all the noise I had coming from my power socket, awesome toy.

Anyway, the joystick on the Rack front panel, it's very fluid for top/left/bottom clicks, but stiff on the right. You can barely feel and ear the click. I had exactly this same behavior on the Helix Floor, even on the second Joystick they installed for a repair. At this point I guess it's something common? 

After that, I see the joystick it's very off center, but again...looking around on google images, I see the same thing on many units.

At this point I'm just trying to understand if the two factors are correlated, stiffness and off center (bad installation on the front panel?), or if it's just a common thing and I've to live with it. Any Rack user here that could confirm or give me some advice? Do I have to return it? Meh? :)

Anyway, couple of pics so you have an idea of what I'm talking about. Thanks for any input. o/

20 minutes ago, themetallikid said:

 I don't know how you did that...purchase something and be happy with it for what it is

Im sure he is waiting and chasing that update as everyone else over here. He is just playing the watchdog role because he likes, but yeah, he’s not stuck at Firmware 1.0. ;)

Most of the time, dramas are coming from these guys, not really from people just being excited for a new firmware and legitimately asking a estimation for a release.

Since everything was pointing for a release, last weekend, I think they've found some showstopper, which probably means they have no ETA available since it's hard to make a prevision on top of debug sessions. Would be like rolling the dice again.

Software development. That's it.

26 minutes ago, robertgoddard said:

Guys, this is it, PHOTO EVIDENCE.  The internet never lies!

Yeah, but I think 2.8 has a virus!!!

Please rename this thread....

Its all in the manual.

“Why should I care about snapshots?
To be honest, maybe you shouldn’t. Ask yourself these questions:
• Hey self, when performing live, does the small gap when switching tones drive me nuts?
• If my delay repeats and reverb trails don’t seamlessly spill over when switching tones, does it drive me nuts?
• Do I secretly wish I were an octopus, so I can constantly change amp and ef- fects settings throughout a song?
If you answered “M’eh” or “Huh?,” stop reading this now, go play guitar, completely ignore the camera icon, and you’ll never have to worry about snapshots again. Seri- ously. However, if you answered “Yes!” to any of these questions, keep reading.
Okay, I’m still reading
There’s always going to be a small audible gap when switching presets in any box with the Helix device's level of dynamic model allocation and routing complexity; that’s just how advanced DSP works. However, snapshots allow for a surprising amount of tonal control from within the same preset, and every change happens instantly and seamlessly.”

Snapshots. No extra options available.

7 minutes ago, manix1979 said:

tempus fugit... just saying ;-)

No worries; they will soon release a thread title update, to be Summer 2019 instead Spring.

Done.

11 hours ago, codamedia said:

 

Any electrical interference I hear from external devices is constant, it doesn't come and go with my playing dynamics :) 

 

Unless you have noise gate. Anyway we are just trying to help, no need to play the smartass.

I don't think it's produced by Helix or the Guitar. Sounds like an interference coming from some device/appliance, like an AC or something.

Have you tried using a different outlet, better if without any other device connected to that socket, just to isolate the problem. I've exactly the same noise when I play at home, in summer with ACs running. The only way I've found to "fix it" it's to run the Helix using a socket in a different room, which is probably using a different power line. Happen the same when I use the washer.

Save for a Plus Pedal, that’s a wonderful tool, perfect companion for the helix as you can dedicate a path only to feed the Plus Pedal loop fx. Sounds beautiful.

Just to be clear, I think Helix isn't just a pedal board for guitarists. I am a guitar player, but I also use synths, loopers, and any other kind of s..t, and I'm with Helix because his tremendous routing abilities. When you play with multiple sources, and you route in and out into many external tools etc... Metering can be a life/time saver.

You can see here the typical mess I do have coming back and forth from my Helix... XD

24 minutes ago, PeterHamm said:

You will still need to futz with levels even after you get them "perfect" with meters.

I learned way back before I used Helix that my ears and my sound guys ears were way > than any meter.

Sorry I never said I need level meters to measure ambient sound, or sound pressure in a room, or to measure loudness. If you have a pedal, or a external looper which is sucking your signal, isn't something you debug with ears. You need either metering, or you can start messing with cables and patches to see where the signal is being interrupted. Same with noise floors, and mixing different sources in a complex patch, which is routing outside the Helix.

Signal monitoring isn't rocket science. It's ABC in any multi input/output device.

Wish people who's so paternalistic with other users would at least know what they are talking about.

27 minutes ago, cruisinon2 said:

 

Call it what you will, and hurl all the insults you want, but this has nothing to do with L6. I couldn't care less about brand loyalty, and I've had more rigs than I can can count over the years...most of it from other manufacturers. I didn't obsessively meter patch levels on any of that gear either. Wasn't necessary then, and it isn't now.

Saying meters are useless, in a machine that does offer 2 instrument input, mic input, 4 send 4 return, digital input, digital output, multi channel USB routing, 4 paths, 2 xlr out, 2 1/4" out, L6 link.... and more... it's really something hideous to say, but you are free to say what you want really, I'd still enjoy to have advanced metering.

I do have any sort of toy connected to my Helix, and having meters for each input and out available, would be a great help to balance, level, find and isolate problems, just everthing a meter does. That's like a mixer without meters.

Isn't about being obsessed, it's about keeping signals under control when you move your rig all the time and you don't want to use the volume knob to trial and error your routing.